by Dr. Heike Laube, SAP AG
Business leaders must innovate, collaborate efficiently, and make important decisions quickly to drive their organization forward. This can be difficult when too much time and too many resources are devoted to implementing and running solutions. Through services such as Expert Guided Implementations and Meet-the-Expert sessions, SAP Enterprise Support Academy enables companies to focus on developing innovations and enhances customers' operational competence. This article explores the top four channels through which SAP Enterprise Support Academy delivers services to help organizations stay ahead of the curve.
The way to stay ahead in today’s competitive world is to continuously improve your business. You must respond to market changes more quickly (innovate better), use business insights more effectively (decide better), and work with colleagues more efficiently (collaborate better). Building a strong foundation upon which these business processes take place is necessary for long-term success. And the key to creating this foundation is SAP Enterprise Support.
Through SAP Enterprise Support Academy, SAP enables organizations to implement and run SAP solutions more easily, freeing up time and resources to focus on developing their business innovations. Included with SAP Enterprise Support, the academy helps you thoroughly implement application lifecycle management (ALM) according to ITSM standards and the “Run SAP Like a Factory” approach. Service and enablement offerings, such as Expert Guided Implementations, Guided Self Services, Meet-the-Expert sessions in webinar format, and the Best Practices library for operations, have been developed based on more than three decades of day-to-day interactions with customers. Let’s explore these top four channels through which SAP enhances its customers’ operational competence.
Direct Access to Expertise: Expert Guided Implementations
Through a unique combination of training, live configuration, and on-demand expertise, Expert Guided Implementation services enable customers to execute complex activities with the help of experienced SAP support engineers. This approach closes the gap between classroom training and consulting. More than 30 Expert Guided Implementations are already available, covering a wide variety of topics, such as planning the SAP Enterprise Support and SAP Solution Manager roadmap, the technical setup or upgrade of the support infrastructure for the implementation of ALM and the “Run SAP Like a Factory” approach, and the initiation of guided self-service delivery.