Center of Excellence

by Silvio Bessa, SAP America, Inc.

SAPinsider

As technology advances, businesses are demanding more innovation that can be deployed in less time, with minimal disruption. To help customers meet this growing demand, SAP Active Global Support now offers SAP ActiveEmbedded, a new service that takes a hands-on approach to delivering programs by proactively and seamlessly integrating SAP experts into customers’ operational units. This article covers four areas that underscore each SAP ActiveEmbedded engagement to help companies leverage new innovations quickly and effectively.

by Sheree Johnson, SAP Americas

SAPinsider

A Customer Center of Expertise (COE) can help the IT organization demonstrate its value, while ensuring solution quality and keeping TCO in check. Past SAPinsider articles have explored how to set up a COE; this article dives into how to take your Customer COE to a new level. Learn how to set and manage KPIs to set the right priorities for continuous improvement.

by Colleen Speer, SAP Americas

SAPinsider

Following the three-step approach outlined in this article, IT can evolve from a service provider into a business enabler that's equipped to increase productivity, improve collaboration and accountability, and drive quality and consistency across your SAP software landscape. Learn how the concept of the Customer COE is central to this approach, providing added business value while ensuring solution quality and keeping TCO in check.