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by Thomas DiAntonio, SAP SAPinsider SAP customers often underestimate the value of SAP Enterprise Support. This article explores four customer examples, and takes an in-depth look at key support features, like Guided Self Services and Expert Guided Implementations, to shed light on the real business value that SAP Enterprise Support can bring.
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by SAP and Partners SAPinsider Reduced TCO, increased business innovation, and more productive IT users — these things are all achievable through a well-planned, integrated application lifecycle management (ALM) strategy. In this special report, you'll hear from both Stephen Spears, SAP's Global Vice President and General Manager of Field Services Software, and partners about the growing list of solutions that SAP customers can leverage in their quest for ALM excellence.
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by Thomas Ohnemus, SAP AG SAPinsider To profit and to grow, manufacturers cannot focus only on cutting costs. They need to innovate, and they need end-to-end processes to support that innovation. Discover which new enhancements to SAP Product Lifecycle Management and SAP Portfolio and Project Management will help you drive innovation and growth in your company.
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by Bil Khan, SAP SAPinsider Companies lose about US$130,000 to every fraudulent act stemming from accounts payable (AP) employees. This article reveals the trick to curtailing corporate fraud — a fully optimized automation program like SAP Invoice Management by Open Text.
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by Rebecca Newell, SAP SAPinsider You’ve set your revenue and profitability targets — but now how do you realize them? Get started with three CRM-related questions your company should ask itself, plus three targeted solutions to provide quick wins in each area.
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by David Williams, SAP SAPinsider The 7.5 release of SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver, offers an expanded ability for business users to improve agility, reduce cycle time, and increase user productivity. Get to know the top three highly anticipated new features of this new release.
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by Bil Khan, SAP SAPinsider In a business world that embraces digital media, unstructured content is everywhere — consider a typical CRM process, in which emails, attachments, and faxed paperwork are key pieces of the puzzle that is a complete view of the customer. Learn how to efficiently manage all that unstructured content within one user interface through SAP’s enterprise content management (ECM) solution.
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by Susanne Janssen, SAP AG, and Fayçal Hadjiat, EDF SAPinsider Load tests are critical for any company undergoing an implementation or upgrade. Yet too many companies overlook the most crucial load testing considerations. This article, which includes tips from Electricité de France’s hugely successful and productive load test project, explores a two-pronged approach to ensuring that your load tests — and your go-lives — are mistake-free.
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by Volker Hildebrand and Vinay Iyer, SAP SAPinsider Customers are more empowered and demanding than ever before, requiring companies to re-vamp their CRM strategy. Learn how you can manage the customer experience effectively by applying the new customer engagement model and leveraging social media channels, mobile applications, Web channels, and more.
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by Tom Kennedy, BackOffice Associates SAPinsider Many SAP professionals rely on the ASAP methodology to manage SAP. But by adding just one additional step to this methodology, most SAP projects can save not only time, but also money and man-hours. BackOffice CTO Tom Kennedy explains how in this candid interview.
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