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by Marco Valencia and Joerg Rudat, SAP SAPinsider SAP continues to keep its promise of protecting and adding value to its customers' investments by providing accelerated, nondisruptive delivery of rapid deployment for breakthrough innovations, with lower costs of implementation and faster time to value. This article provides an overview of the top SAP Enterprise Support offerings designed to assist customers throughout the entire upgrade process.
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by SAP and partners SAPinsider Your company’s software and solutions can make or break the business, so the continued reliability of these tools is of paramount importance. That’s why the SAP Enterprise Support organization focuses on providing SAP customers with guidance and end-to-end support that can help them ensure that their solutions are running optimally at all times. In this special report, you’ll learn how, by taking advantage of SAP Solution Manager, application lifecycle management, and certified SAP partners, you can ensure that you’re getting the end-to-end support you need to keep your solutions up and running.
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by Dr. Matthias Melich, SAP AG SAPinsider There has been a radical overhaul of SAP Solution Manager usage rights with regard to IT service desk capabilities. This article decodes those usage rights for readers, arming them with the knowledge needed to make informed decisions about their service desk strategy for both SAP and non-SAP assets, and also covers the financial and operational benefits customers can expect by exercising those rights.
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by Bernd-Michael Rumpf, SAP AG SAPinsider Through a combination of SAP experts, methodologies, tools, and certified partners, SAP Services follows its mission: maximizing customer success. Understand how SAP Services, with nearly 20,000 professionals worldwide, delivers value at every step of the application management life cycle.
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by Ross Wainwright and Greg Pike, SAP SAPinsider The drivers, outcomes, and benefits of leveraging SAP Enterprise Support services are well documented — yet some companies have not yet leveraged them, most not knowing where to begin. In this Q&A, SAP's Ross Wainwright and Greg Pike alert SAP customers to services included with SAP Enterprise Support that deliver significant savings or benefit, but that all customers may not be aware of.
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by Dr. Uwe Hommel, SAP AG SAPinsider Customers are challenged to innovate yet protect IT investments, constantly improve business processes, reduce operations costs, and maintain business continuity. SAP launched SAP Enterprise Support, a holistic application and lifecycle management support approach, to address these challenges.
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by SAP SAPinsider President & CEO of SAP North America Greg Tomb remarks on the importance of IT in the context of SAP services, and Harvard Business School’s Andrew McAfee illustrates the strategic importance of keeping IT at the center of business innovation and go-to-market initiatives.
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