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by Dr. Matthias Melich, SAP AG SAPinsider There has been a radical overhaul of SAP Solution Manager usage rights with regard to IT service desk capabilities. This article decodes those usage rights for readers, arming them with the knowledge needed to make informed decisions about their service desk strategy for both SAP and non-SAP assets, and also covers the financial and operational benefits customers can expect by exercising those rights.
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by Thomas DiAntonio, SAP SAPinsider SAP customers often underestimate the value of SAP Enterprise Support. This article explores four customer examples, and takes an in-depth look at key support features, like Guided Self Services and Expert Guided Implementations, to shed light on the real business value that SAP Enterprise Support can bring.
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by Dr. David Ginsberg, SAP SAPinsider The days of using only a mess of spreadsheets for planning are over; advanced analytics are now needed to power the business. This article explores two examples from the retail industry and the banking industry that illustrate the need for more advanced business analytics and explains the benefits of implementing and managing advanced analytics through SAP’s performance and insight optimization services.
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by SAP SAPinsider IT organizations are under intense pressure: Today's CIOs are challenged to reduce IT complexity and infrastructure costs, yet increase operational efficiency at the same time. In this Special Report, SAP executives highlight how SAP's IT Transformation Services help IT meet these demands through three tiers—structural, operations, and technology.
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by Brian Greenberg, SAP SAPinsider Leveraging SAP Safeguarding services guarantees that you’re using the most complete and extensive knowledgebase around SAP solutions to manage an application life cycle. Review three best practices for optimizing the life cycle of your applications with these comprehensive offerings.
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by Bernd-Michael Rumpf, SAP AG SAPinsider Through a combination of SAP experts, methodologies, tools, and certified partners, SAP Services follows its mission: maximizing customer success. Understand how SAP Services, with nearly 20,000 professionals worldwide, delivers value at every step of the application management life cycle.
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by Ross Wainwright and Greg Pike, SAP SAPinsider The drivers, outcomes, and benefits of leveraging SAP Enterprise Support services are well documented — yet some companies have not yet leveraged them, most not knowing where to begin. In this Q&A, SAP's Ross Wainwright and Greg Pike alert SAP customers to services included with SAP Enterprise Support that deliver significant savings or benefit, but that all customers may not be aware of.
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by Sylvia Price and Gil Gomez, SAP America, Inc. SAPinsider Many companies dive in to IT projects without first investing in strategy and planning. With no strategic compass to direct a project, execution becomes a series of tactical challenges. In this article, you'll garner advice from the Business Transformation Consulting (BTC) group of SAP Consulting to determine the most effective and efficient ways to get started with SAP solutions.
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by Jim Curry, Jr. and Keith Johnson, SAP America SAPinsider After last year's financial meltdown, companies are now realizing the importance of setting expectations — and outlining a plan to efficiently meet those expectations — before starting any major project. Pick up expert best practices on how to establish and operate a PMO to optimize your business processes and get the highest value from your company's projects.
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by Ken Schieffer, SAP Education North America SAPinsider When times are tough, employee training is often the first thing to go. Understand why a downturn is precisely
the wrong time to cut your training budget, and discover new education and training programs from SAP that are now offered in a wide variety of delivery options to meet the needs of today’s workforce.
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