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by SAP and partners SAPinsider Your company’s software and solutions can make or break the business, so the continued reliability of these tools is of paramount importance. That’s why the SAP Enterprise Support organization focuses on providing SAP customers with guidance and end-to-end support that can help them ensure that their solutions are running optimally at all times. In this special report, you’ll learn how, by taking advantage of SAP Solution Manager, application lifecycle management, and certified SAP partners, you can ensure that you’re getting the end-to-end support you need to keep your solutions up and running.
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by Dr. Matthias Melich, SAP AG SAPinsider There has been a radical overhaul of SAP Solution Manager usage rights with regard to IT service desk capabilities. This article decodes those usage rights for readers, arming them with the knowledge needed to make informed decisions about their service desk strategy for both SAP and non-SAP assets, and also covers the financial and operational benefits customers can expect by exercising those rights.
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by SAP and Partners SAPinsider Companies are always looking for ways to improve their end-to-end IT operations and ensure that their solution landscapes run optimally at all times. In this special report, you'll learn about two support offerings — Run SAP and SAP Enterprise Support — that can help these companies do just that. You'll also hear from partners certified in Run SAP and SAP Enterprise Support about the various offerings and services available to help you get the most out of your IT investments.
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by Brian Greenberg, SAP SAPinsider Leveraging SAP Safeguarding services guarantees that you’re using the most complete and extensive knowledgebase around SAP solutions to manage an application life cycle. Review three best practices for optimizing the life cycle of your applications with these comprehensive offerings.
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by Bernd-Michael Rumpf, SAP AG SAPinsider Through a combination of SAP experts, methodologies, tools, and certified partners, SAP Services follows its mission: maximizing customer success. Understand how SAP Services, with nearly 20,000 professionals worldwide, delivers value at every step of the application management life cycle.
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by Ross Wainwright and Greg Pike, SAP SAPinsider The drivers, outcomes, and benefits of leveraging SAP Enterprise Support services are well documented — yet some companies have not yet leveraged them, most not knowing where to begin. In this Q&A, SAP's Ross Wainwright and Greg Pike alert SAP customers to services included with SAP Enterprise Support that deliver significant savings or benefit, but that all customers may not be aware of.
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by Colleen Speer, SAP Americas SAPinsider Following the three-step approach outlined in this article, IT can evolve from a service provider into a business enabler that's equipped to increase productivity, improve collaboration and accountability, and drive quality and consistency across your SAP software landscape. Learn how the concept of the Customer COE is central to this approach, providing added business value while ensuring solution quality and keeping TCO in check.
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by SAP SAPinsider President & CEO of SAP North America Greg Tomb remarks on the importance of IT in the context of SAP services, and Harvard Business School’s Andrew McAfee illustrates the strategic importance of keeping IT at the center of business innovation and go-to-market initiatives.
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by Dr. Matthias Melich, SAP AG SAPinsider On April 2, 2007, companies running SAP NetWeaver 2004s and beyond, as well as any applications based on it, will need Maintenance Optimizer, a new SAP Solution Manager component, in order to receive any support packages or legal changes. SAP Vice President Dr. Matthias Melich examines the impact of this changeover, the benefits it will bring, and what companies need to do to prepare for it.
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by SAP's Greg Pike SAPinsider Many SAP customers don’t take full advantage of the resources available to them under the terms of their maintenance agreement. Greg Pike, Senior Vice President of SAP Active Global Support, discusses how you can optimize your SAP landscape with a properly exercised maintenance agreement accompanied by a sound support strategy.
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