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by Marco Valencia and Joerg Rudat, SAP SAPinsider SAP continues to keep its promise of protecting and adding value to its customers' investments by providing accelerated, nondisruptive delivery of rapid deployment for breakthrough innovations, with lower costs of implementation and faster time to value. This article provides an overview of the top SAP Enterprise Support offerings designed to assist customers throughout the entire upgrade process.
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by SAP and partners SAPinsider Your company’s software and solutions can make or break the business, so the continued reliability of these tools is of paramount importance. That’s why the SAP Enterprise Support organization focuses on providing SAP customers with guidance and end-to-end support that can help them ensure that their solutions are running optimally at all times. In this special report, you’ll learn how, by taking advantage of SAP Solution Manager, application lifecycle management, and certified SAP partners, you can ensure that you’re getting the end-to-end support you need to keep your solutions up and running.
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by Dr. Heike Laube, SAP AG SAPinsider Business leaders must innovate, collaborate efficiently, and make important decisions quickly to drive their organization forward. This can be difficult when too much time and too many resources are devoted to implementing and running solutions. Through services such as Expert Guided Implementations and Meet-the-Expert sessions, SAP Enterprise Support Academy enables companies to focus on developing innovations and enhances customers' operational competence. This article explores the top four channels through which SAP Enterprise Support Academy delivers services to help organizations stay ahead of the curve.
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by Mark Cordrey, SAP SAPinsider Founded in 2010 as a result of close cooperation with the SAP User Group Executive Network (SUGEN), the SAP Enterprise Support Advisory Council helps drive the evolution of SAP Enterprise Support through collaborative and customer-focused work streams. This approach gives participants the unique opportunity to work on current projects and benefit from SAP Enterprise Support innovations as SAP develops them for its full customer base.
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by Thomas DiAntonio, SAP SAPinsider SAP customers often underestimate the value of SAP Enterprise Support. This article explores four customer examples, and takes an in-depth look at key support features, like Guided Self Services and Expert Guided Implementations, to shed light on the real business value that SAP Enterprise Support can bring.
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by Marco Valencia, SAP SAPinsider Most businesses want the latest and greatest functionality that SAP has to offer, but they don't always want the down time that comes with an implementation or upgrade. SAP, never blind to customer needs, has created enhancement packages to ease the upgrading process. This article describes the basic enhancement package concepts and outlines the required technical foundation to help you gain the most benefit from them.
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by Michael Rieder and Thomas DiAntonio, SAP SAPinsider No matter how effective a software solution is, there are always outside factors that can cause issues the company is not prepared to deal with. These companies, however, are not alone. SAP Enterprise Support takes a hands-on approach to helping customers reduce or avoid costs associated with unseen factors or tricky implementations. Through customer testimonials, this article shows how SAP Enterprise Support can help your company meet and exceed business requirements.
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by SAP and Partners SAPinsider Companies are always looking for ways to improve their end-to-end IT operations and ensure that their solution landscapes run optimally at all times. In this special report, you'll learn about two support offerings — Run SAP and SAP Enterprise Support — that can help these companies do just that. You'll also hear from partners certified in Run SAP and SAP Enterprise Support about the various offerings and services available to help you get the most out of your IT investments.
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