AMC Technology Announces Multi-Channel Management Suite for
SAP Call Center Application
AMC Technology, L.L.C.
AMC Technology, L.L.C. has announced the release of its Multi-Channel
Management Suite. This suite provides multi-vendor, multi-channel
support for the mySAP Customer Relationship Management (mySAP CRM)
Interaction Center. Channels include telephony, IVR, web chat, e-mail,
and paging. The Multi-Channel Management Suite allows any channel-specific
vendor to integrate all channels into an SAP contact center with
a high-level COM/DCOM interface.
DataMirror's Synapse Mobility Offers Mobile Connectivity for
|DataMirror Corporation, a provider
of enterprise application integration (EAI) and resiliency solutions,
announced the release of Synapse Mobility, an out-of-the-box wireless
inventory solution for SAP users. With Synapse Mobility, companies
can automatically exchange data between mobile data collection devices
and SAP-based ERP applications, enabling real-time transactions from
any location. Synapse Mobility is pre-configured for wireless devices,
and includes an SAP-optimized version of DataMirror's Pervasive Gateway
software for mobile connectivity.
ACTA Technology Announces Expansion of Data Management Access
for Enterprise Uses
Acta Technology, Inc.
|Acta Technology, Inc., provider
of a real-time data integration platform that provides enterprise
data for analytic, supply chain, e-commerce, CRM, and e-procurement
uses, announced new eCaches from Acta, data management solutions designed
for fast deployment and quick ROI for users of ERP applications including
SAP. eCaches are data application suites designed to cache critical
data and business logic, providing bi-directional, content-specific
data and relevant business rules. These provide the ability to extract,
integrate, and manage data from SAP R/3 and a variety of enterprise
systems and EAI solutions.
SAP America Selects Precise Performance Management Solutions
for Hosting Initiative
Precise Software Solutions
Precise Software Solutions has announced that SAP America, Inc. has
selected Precise to provide performance management solutions, including
service level compliance monitoring, for customers using mySAP Hosted
Solutions. SAP has selected the Precise performance management suite,
including the SAP-version of Precise/Insight. Precise's performance
management software solutions, tailored specifically for mySAP.com
solutions, monitor and analyze overall performance to proactively
detect the causes of service degradation.
Cypress to Integrate Monarch Technology Into Its Content Delivery
|Datawatch Corporation, a provider
of business intelligence/enterprise reporting, data transformation,
and support center solutions, announced it has signed a global OEM
agreement with Cypress Corporation, a provider of document and content
delivery solutions. Cypress will integrate Datawatch's Monarch server-based
technology into the Cypress architecture, allowing users to instantly
receive selected information at their desktops in a ready-to-use format.
For more extensive data-mining, users can select SAP and other production-level
documents stored in Cypress from Monarch Pro for Cypress, a special
version of the Monarch report mining tool.