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New and Noteworthy (SAPinsider Vol. 2, Iss. 4)

by SAP and Partners | SAPinsider

October 1, 2001

by SAP and Partners SAPinsider - 2001 (Volume 2), October (Issue 4)
 

AMC Technology Announces Multi-Channel Management Suite for SAP Call Center Application

AMC Technology, L.L.C.
www.amctechnology.com


AMC Technology, L.L.C. has announced the release of its Multi-Channel Management Suite. This suite provides multi-vendor, multi-channel support for the mySAP Customer Relationship Management (mySAP CRM) Interaction Center. Channels include telephony, IVR, web chat, e-mail, and paging. The Multi-Channel Management Suite allows any channel-specific vendor to integrate all channels into an SAP contact center with a high-level COM/DCOM interface.

DataMirror's Synapse Mobility Offers Mobile Connectivity for SAP Systems

DataMirror Corporation
www.datamirror.com

 

DataMirror Corporation, a provider of enterprise application integration (EAI) and resiliency solutions, announced the release of Synapse Mobility, an out-of-the-box wireless inventory solution for SAP users. With Synapse Mobility, companies can automatically exchange data between mobile data collection devices and SAP-based ERP applications, enabling real-time transactions from any location. Synapse Mobility is pre-configured for wireless devices, and includes an SAP-optimized version of DataMirror's Pervasive Gateway software for mobile connectivity.

ACTA Technology Announces Expansion of Data Management Access for Enterprise Uses

Acta Technology, Inc.
www.acta.com

 

Acta Technology, Inc., provider of a real-time data integration platform that provides enterprise data for analytic, supply chain, e-commerce, CRM, and e-procurement uses, announced new eCaches from Acta, data management solutions designed for fast deployment and quick ROI for users of ERP applications including SAP. eCaches are data application suites designed to cache critical data and business logic, providing bi-directional, content-specific data and relevant business rules. These provide the ability to extract, integrate, and manage data from SAP R/3 and a variety of enterprise systems and EAI solutions.

SAP America Selects Precise Performance Management Solutions for Hosting Initiative

SAP America
www.sap.com/usa/

Precise Software Solutions
www.precise.com

 

Precise Software Solutions has announced that SAP America, Inc. has selected Precise to provide performance management solutions, including service level compliance monitoring, for customers using mySAP Hosted Solutions. SAP has selected the Precise performance management suite, including the SAP-version of Precise/Insight. Precise's performance management software solutions, tailored specifically for mySAP.com solutions, monitor and analyze overall performance to proactively detect the causes of service degradation.

Cypress to Integrate Monarch Technology Into Its Content Delivery Architecture

Cypress Corporation
www.cypressdelivers.com

Datawatch Corporation
www.datawatch.com

Datawatch Corporation, a provider of business intelligence/enterprise reporting, data transformation, and support center solutions, announced it has signed a global OEM agreement with Cypress Corporation, a provider of document and content delivery solutions. Cypress will integrate Datawatch's Monarch server-based technology into the Cypress architecture, allowing users to instantly receive selected information at their desktops in a ready-to-use format. For more extensive data-mining, users can select SAP and other production-level documents stored in Cypress from Monarch Pro for Cypress, a special version of the Monarch report mining tool.

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