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Empower Your IT Team with SAP's Best Practices for Solution Management

by Ute Rueckert-Daschakowsky | SAPinsider

January 1, 2002

by Ute Rueckert-Daschakowsky, SAP AG SAPinsider - 2002 (Volume 3), January (Issue 1)
 

Implementing and operating an SAP solution landscape requires a lot of know-how, and Best Practices for Solution Management places that know-how right at your fingertips. This collection of documentation, methodologies, and procedures provide a new medium for knowledge transfer, one that is designed to help our customers become more proficient and self-sufficient in the areas of:

  • System management

  • Application and integration management

  • Software and upgrade management

These Best Practices are the newest addition to SAP's Best Practices for mySAP.com family (see Figure 1). They embody the wisdom and experience that SAP's support organization has accrued throughout the many projects we've participated in.

Figure 1 The Family of Best Practices for mySAP.com

Best Practices for Solution Management Come in Two Forms

Best Practices for Solution Management are delivered in one of two forms: traditional documentation and Self-Services. Self-Services deliver procedures through the SAP Service Session Workbench (see Figure 2), a part of the SAP Solution Manager that provides check ratings, generates reports, and dynamically includes additional procedures and information into your system. In Table 1 you can see some of the Self-Services available in the three main areas addressed by SAP Best Practices for Solution Management.

Figure 2 Best Practices Available from the SAP Solution Manager

Best Practices for Solution Management Description Examples

System Management

Provide support as you prepare your system landscapes for production operations, including:
  • Planning and configuring the production infrastructure
  • Implementing the required monitoring infrastructure
  • Determining which system administration activities are necessary
  • Available Best Practices explain system landscape copy techniques tailored to specific system types, such as mySAP Enterprise Portals, SAP CRM, SAP SCM, and SAP Business Information Warehouse (SAP BW).
  • The Best Practice "mySAP.com Network Planning" provides guidelines on safeguarding the security, performance, and high availability of your mySAP.com solution landscape when using the Internet Transaction Server (ITS) and the SAP Business Connector.
  • Other Best Practices describe procedures for monitoring a mySAP.com solution, or present a proven backup and recovery concept that takes into account cross-system business processes.

Application and Integration Management

Enable you to optimally manage your core business processes and critical interfaces
  • One Best Practice provides recommendations for the management and monitoring of business processes to ensure smooth and high-level performance.
  • Other Best Practices explain how to properly monitor SAP Banking Strategic Enterprise Management (SEM) and SAP Bank Customer Accounts (BCA).

Software and Upgrade Management

Enable you to manage software development, avoid associated risks, and ensure that your upgrade projects run smoothly and successfully
  • For in-house enhancements to mySAP.com solutions, a Best Practice will analyze and optimize these programs for performance and data consistency.
  • A Best Practice Self-Service enables SQL statement optimization - an essential part of identifying the root cause of performance problems, improving the response time for business-critical applications, and optimizing the overall throughput of the SAP system.
Table 1 SAP Best Practices for Solution Management: An Overview

Self-Services, like the one shown in Figure 3, are ABAP programs included as add-ons to the SAP Solution Manager, a new platform for the content, tools, and methodologies needed to support your mySAP.com solution.1 (Additional Self-Services can also be ordered and installed in the Solution Manager.) Once started, a Self-Service will automatically collect data from the target system that you are attempting to optimize.2 The software then evaluates the data.

Figure 3 A Best Practices Self-Service for Technically Configuring mySAP Solutions

To view the results of this evaluation, you simply generate a service report. The report contains specific recommendations, such as how to optimize the configuration of the relevant system in order to minimize the risk of system bottlenecks or breakdowns. And since the SAP Solution Manager tracks the particulars of your system landscape, these recommendations are always consistent with your solution - and the releases, interfaces, and components therein.

For example, the Self-Service "Technically Configuring mySAP Solutions," shown back in Figure 3, helps you optimize the initial system configuration for SAP's Customer Relationship Management (CRM), Supply Chain Management (SCM), and Enterprise Buyer systems. It assists you in safeguarding the ongoing performance and availability of these SAP systems once they have been installed.

Data is sent to the Self-Service automatically from the targeted system. As you see in the Parameters section in Figure 3, the parameters with green checkmarks are within an acceptable range, but for the first parameter, the Self-Service alerts you that the value should be 20, not 16.

To view the full results and recommendations for action, the system administrator can generate a service report simply by clicking the "HTML report" button at the top of the screen. This service report includes recommendations based on the alerts in the Self-Service, like the details shown in the "Work Processes" section of the report in Figure 4, which reflects the parameters alert in Figure 3.

Figure 4 A Service Report Based on the Self-Service Technically Configuring mySAP Solutions

Access Up-to-Date Know-How for Installation and Operations

Since Best Practices for Solution Management are based on the experiences of SAP consultants with live customer installations, they are subjected to continuous review and are always kept up-to-date.

The delivery and regular updating of these Best Practices for Solution Management occur via the SAP Solution Manager, and most Best Practices can be used by your IT team now, without special requirements, skills, or training. For a clear idea of the contents and technical requirements of each of the Best Practices before ordering, see the manager summary.

Self-Services are available only via the SAP Solution Manager, but all Best Practices documents can also be downloaded from the SAP Service Marketplace at http://service.sap.com/solutionmanagerbp.

For More Details

Additional information on Best Practices for Solution Management, is available at the SAP Service Marketplace at www.service.sap.com/solutionmanagerbp.

For general information on the Best Practices for mySAP.com, visit http://service.sap.com/bestpractices, or request information by e-mail to bestpractices@sap.com.


1 For more on the SAP Solution Manager, see "Equip Your mySAP.com Landscape with a Central Platform for Monitoring and Support with the New SAP Solution Manager" by Anja Wolf and Eithne Devine in this issue of SAP Insider.

2 Most of the data is sent automatically from the target system to the SAP Solution Manager, but some data may have to be entered manually.


Ute Rueckert-Daschakowsky joined SAP in 1998 and has worked for SAP Global Support since early 2001. She is currently responsible for the Product Management of Best Practices for Solution Management.

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