Implementing and operating an SAP solution landscape requires a lot
of know-how, and Best Practices for Solution Management places that know-how
right at your fingertips. This collection of documentation, methodologies,
and procedures provide a new medium for knowledge transfer, one that is
designed to help our customers become more proficient and self-sufficient
in the areas of:
- System management
- Application and integration management
- Software and upgrade management
These Best Practices are the newest addition
to SAP's Best Practices for mySAP.com family (see Figure 1). They
embody the wisdom and experience that SAP's support organization has accrued
throughout the many projects we've participated in.
||The Family of Best Practices
Best Practices for Solution Management Come in Two Forms
Best Practices for Solution Management are delivered in one of two forms:
traditional documentation and Self-Services. Self-Services deliver procedures
through the SAP Service Session Workbench (see Figure 2), a part
of the SAP Solution Manager that provides check ratings, generates reports,
and dynamically includes additional procedures and information into your
system. In Table 1 you can see some of the Self-Services available
in the three main areas addressed by SAP Best Practices for Solution Management.
||Best Practices Available
from the SAP Solution Manager
|Best Practices for Solution Management
|Provide support as you prepare your system landscapes
for production operations, including:
- Planning and configuring the production infrastructure
- Implementing the required monitoring infrastructure
- Determining which system administration activities are necessary
- Available Best Practices explain system landscape copy techniques
tailored to specific system types, such as mySAP Enterprise Portals,
SAP CRM, SAP SCM, and SAP Business Information Warehouse (SAP
- The Best Practice "mySAP.com Network Planning" provides
guidelines on safeguarding the security, performance, and high
availability of your mySAP.com solution landscape when using the
Internet Transaction Server (ITS) and the SAP Business Connector.
- Other Best Practices describe procedures for monitoring a mySAP.com
solution, or present a proven backup and recovery concept that
takes into account cross-system business processes.
Application and Integration Management
|Enable you to optimally manage your core business processes
and critical interfaces
- One Best Practice provides recommendations for the management
and monitoring of business processes to ensure smooth and high-level
- Other Best Practices explain how to properly monitor SAP Banking
Strategic Enterprise Management (SEM) and SAP Bank Customer Accounts
Software and Upgrade Management
|Enable you to manage software development, avoid associated
risks, and ensure that your upgrade projects run smoothly and successfully
- For in-house enhancements to mySAP.com solutions, a Best Practice
will analyze and optimize these programs for performance and data
- A Best Practice Self-Service enables SQL statement optimization
- an essential part of identifying the root cause of performance
problems, improving the response time for business-critical applications,
and optimizing the overall throughput of the SAP system.
||SAP Best Practices for Solution Management: An Overview
Self-Services, like the one shown in Figure
3, are ABAP programs included as add-ons to the SAP Solution Manager,
a new platform for the content, tools, and methodologies needed to support
your mySAP.com solution.1 (Additional Self-Services
can also be ordered and installed in the Solution Manager.) Once started,
a Self-Service will automatically collect data from the target system
that you are attempting to optimize.2 The software
then evaluates the data.
||A Best Practices Self-Service for Technically Configuring
To view the results of this evaluation,
you simply generate a service report. The report contains specific recommendations,
such as how to optimize the configuration of the relevant system in order
to minimize the risk of system bottlenecks or breakdowns. And since the
SAP Solution Manager tracks the particulars of your system landscape,
these recommendations are always consistent with your solution - and the
releases, interfaces, and components therein.
For example, the Self-Service "Technically
Configuring mySAP Solutions," shown back in Figure 3, helps you optimize
the initial system configuration for SAP's Customer Relationship Management
(CRM), Supply Chain Management (SCM), and Enterprise Buyer systems. It
assists you in safeguarding the ongoing performance and availability of
these SAP systems once they have been installed.
Data is sent to the Self-Service automatically
from the targeted system. As you see in the Parameters section in Figure
3, the parameters with green checkmarks are within an acceptable range,
but for the first parameter, the Self-Service alerts you that the value
should be 20, not 16.
To view the full results and recommendations
for action, the system administrator can generate a service report simply
by clicking the "HTML report" button at the top of the screen.
This service report includes recommendations based on the alerts in the
Self-Service, like the details shown in the "Work Processes"
section of the report in Figure 4, which reflects the parameters
alert in Figure 3.
||A Service Report Based on the Self-Service Technically
Configuring mySAP Solutions
Access Up-to-Date Know-How for Installation and Operations
Since Best Practices for Solution Management are based on the experiences
of SAP consultants with live customer installations, they are subjected
to continuous review and are always kept up-to-date.
The delivery and regular updating of these
Best Practices for Solution Management occur via the SAP Solution Manager,
and most Best Practices can be used by your IT team now, without special
requirements, skills, or training. For a clear idea of the contents and
technical requirements of each of the Best Practices before ordering,
see the manager summary.
Self-Services are available only via the
SAP Solution Manager, but all Best Practices documents can also be downloaded
from the SAP Service Marketplace at http://service.sap.com/solutionmanagerbp.
For More Details
Additional information on Best Practices for Solution Management, is
available at the SAP Service Marketplace at www.service.sap.com/solutionmanagerbp.
For general information on the Best Practices
for mySAP.com, visit http://service.sap.com/bestpractices,
or request information by e-mail to email@example.com.
more on the SAP Solution Manager, see "Equip Your mySAP.com Landscape
with a Central Platform for Monitoring and Support with the New SAP Solution
Manager" by Anja Wolf and Eithne Devine
in this issue of SAP
Most of the data is sent automatically from the target system to the SAP
Solution Manager, but some data may have to be entered manually.
Rueckert-Daschakowsky joined SAP in 1998 and has worked for SAP Global
Support since early 2001. She is currently responsible for the Product
Management of Best Practices for Solution Management.