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Special Feature: SAP Global Partner Management

by SAP and Partners | SAPinsider

April 1, 2003

by SAP and Partners SAPinsider - 2003 (Volume 4), April (Issue 2)
 

SAP Global Partner Management - Making the Connections to Solidify Your Investment

Stephen Rossius,
Senior Vice President, Global Partner
Management, SAP

>>INSIDE<<
Looking to Size-Up, Test, or Optimize Your Next SAP Implementation? International Competence Centers Can Help!

The Newest Resource for Enhanced Integration of Your System Landscape: Collaboration Technology Support Centers

How Business-Centric Infrastructure Management Helps Assure Business Availability: Improve Performance, Reduce Total Cost of Ownership, and Increase Revenue

Leveraging New Technologies to Improve Customer Value and Accelerate ROI: Oracle9i RAC on Linux SAP Solutions

A Lasting Alliance: 10 Reasons Why SAP Customers Choose HP

IBM and SAP: Serving Up All the Right e-business Ingredients

Better Business Value for Your SAP Solutions

Microsoft and SAP - The Next Decade: Interoperability Between SAP NetWeaver and Microsoft .NET Provides Heightened Integration, Productivity, and Cost of Ownership Benefits

Unified Storage from Network Appliance: Simpler Data Management for SAP Environments

Enterprise Application Integration - Siemens HiPath and mySAP CRM: Communication That Boosts Productivity

10 Years of Sun for SAP - Innovation for Integration

There are two inevitabilities associated with every SAP solution you implement. The first is that you’ve got to get our software up and running on another vendor’s platform. SAP doesn’t sell hardware, operating systems, or network platforms. The major platform vendors listed in Figure 1 do.

The second is that you’ve got to customize that software to fit your company’s unique business and industry requirements. This may or may not involve consultants from SAP. We don’t claim to have a monopoly on expertise about the industries in which you operate. Services partners (also listed in Figure 1) possess tremendous in-house talent and are often called in to apply that know-how to SAP implementations.

It is clearly in everyone’s collective best interest — yours, ours, and our partners — to ensure that knowledge transfer, cooperation, and collaboration take place between SAP and these key technology and service providers for the good of the customer. But an assurance of smooth, optimized systems operation, effective joint escalation mechanisms, and consistent worldwide quality of service isn’t something you can bank on if done on an ad-hoc basis. It’s got to be carefully orchestrated and, for SAP customers, orchestrated on a global basis, since so many of you are part of multinational organizations.

This is precisely what we in the Global Partner Management organization do. We manage the relationships SAP has with partners worldwide so that there is tight alignment between what we do, they do, and you, our customers, do. This includes technology and services partners. It also includes ISVs under the auspices of the SAP Software Partner Program, which serves to deliver complete, technically verified, joint turnkey solutions while reducing time and cost of implementation.

SAP has relationships with roughly 1,500 partners. The 34 partners upon which customers place the most reliance are known as our “global” partners. This classification denotes a special status of partner, one where the partner has met very stringent criteria and has made large resource commitments to support the SAP customer base and ensure optimized joint engagements and customer support activities.

SAP, in turn, is heavily vested in these relationships as well. We understand that the largest customer investments, by far, lay with these partners, and that ROI, TCO, and system reliability and availability are bound by the quality of the design and support that emerges from our collaboration with these partners. These are, therefore, the relationships where SAP has the highest concentration of dedicated staff and dedicated resources, in the form of International Competence Centers, Centers of Excellence, and the brand-new Collaboration Technology Support Centers.

Collectively, these Centers and our Software Partner Program (all summarized in Figure 2) aim to deliver complete, end-to-end, consistently high-quality customer solutions that add value to your existing SAP landscape, and at the same time minimize risk as well as Total Cost of Ownership on the part of the customer.

SAP Global Technology Partners
Bull
Cisco
Citrix
Dell
EMC
Enterasys Networks
Fujitsu Siemens
Hewlett-Packard
IBM
Intel
Lexmark

Microsoft
Network Appliance
Oracle
Palm
REAL TECH
Siemens Dematic
Siemens ICN
StorageTek
Sun Microsystems
SuSE
Unisys

SAP Global Services Partners
Accenture
Atos Origin
BearingPoint
Deloitte Consulting
   (Soon to Become
   Braxton)
CGE&Y
CSC
HP Consulting
IBM BCS
itelligence
Siemens Business
   Services
SAP Global Software Partners
Crystal Decisions
IXOS
 
Figure 1 SAP’s 34 Global Technology, Services, and Software Partners

International Competence Centers and Centers of Excellence These centers represent the central hub for joint activities between SAP and its partners and customers. They are located in the PartnerPort building in Walldorf, Germany, near SAP headquarters. Proximity to the various SAP departments facilitates collaboration and rapid development of solutions, and customers also benefit from the rollout of new products and from de-escalation management and support. Partner@sap.com
Collaboration Technology Support Center (CTSC) In these centers, specialists focus on interoperability between SAP NetWeaver and other technology platforms according to customer requirements, thereby enabling smooth integration and lowering Total Cost of Ownership. ctsc@sap.com
Software Partner Program The Software Partner Program aims to deliver complete, technically verified, turnkey software solutions to joint customers while reducing time and cost of implementation. The goal is to minimize disruption of existing applications and safeguard existing software investments. Softwarepartner@sap.com
Figure 2 SAP Global Partner Management Offerings at a Glance

This SAP Insider Special Feature offers you insights into these programs and advises you on when, where, why, and how your company could avail itself of these services.

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Looking to Size-Up, Test, or Optimize Your Next SAP Implementation? International Competence Centers Can Help!

As the central hub of joint SAP/partner technologies and skilled resource, International Competence Centers (ICCs) for SAP/partner installations offer a variety of services. SAP Insider asked Harald Martin, Vice President, Partner Services Network, SAP Global Partner Management, when and why he would suggest a customer leverage these services.

Q: What do International Competence Centers do? At what point would a customer access these services?
International Competence Centers (ICCs) fulfill a variety of roles, from acting as the central interface between SAP and the partner, to providing briefings and recommendations on customer implementations, to handling marketing and communication activities, to providing guidelines for best practices.

Customers have the distinct advantage of being able to pull from a pool of knowledge and experience at the International Competence Centers based on thousands of implementation projects. Of course, it is not only about experience for the implementation. We also need to consider the original reason that the ICCs were founded: compatibility between SAP software and the selected partner’s hardware, databases, and technologies. This emphasis on technical compatibility continues today. Continual testing and engineering to ensure reliable, scalable, high-performance systems, combined with the experience of the SAP and partner employees working at the ICCs, means customers can gather best practices information and are faced with reduced risk and lowered TCO for their implementation.

While International Competence Centers provide benefits to all SAP/partner customers and prospects, the greatest driver for direct contact with the ICC is for those customers who do not have a standard, straightforward implementation. These are the customers with challenging implementations — for example, implementations spread across several continents, or customers planning to implement new solutions, or those implementations where a customer needs solid proof-of-concept or testing on mission-critical batch jobs.

Additionally, if customers need performance testing or system optimization support, International Competence Centers have the knowledge and skills that customers can leverage to gain key information and support.

International Competence Centers Offer a Variety of
Services for Customers
Best Practices Information
Sales and Presales Support for Customers
Sizing Information
Briefings/Consultations and Recommendations
Technical Support
Integration Engineering
Solution Bundles
Product Marketing and Communications
Central Hub of Technologies and Skilled Resources for SAP/Partner
Implementations

Q: Can you give us some concrete examples of the ways in which customers utilize ICCs? Are you seeing any trends?
There are many ways in which customers from around the globe leverage International Competence Centers to access the skills and knowledge pooled there. Let me pick out a few highlights.

Many customers will actually visit the ICCs for a customer briefing. By gathering customer requirements in advance, ICC employees are able to organize workshops focused on outlining the customer’s needs and identifying solutions to satisfy these needs. One particular ICC alone had over 90 customer visits in 2002. In addition, some ICCs also offer customers the option of a visit at the site.

Another type of workshop often held for customers is a sizing workshop. Particularly for newer SAP solutions, customers may look for support in understanding the impact of that application on the corresponding technology. When it comes to “newer” solutions, the ICCs find that these “theory-to-reality” workshops have provided great benefits to customers, helping them take the uncertainty out of new software or technology offerings, and painting a clear picture of what this will mean for their current and future installations. In general, we see that topics such as protecting IT investments and Total Cost of Ownership are increasingly in demand by customers.

Another area partners often leverage is the request for a proof-of-concept — think of the old adage “Seeing is believing.” For challenging or mission-critical implementations, customers may want to have assurances beforehand that the technology and application will run to their standards of performance and stability. These types of proof-of-concept prototype projects may prove key in a customer’s decision to purchase.

International Competence Centers Overview
Partner Category Current ICC Partners Location
Technology Partners HP
IBM
Microsoft
Siemens
Sun
The primary ICC with each partner is located in Walldorf, Germany; however, additional regional CCs are in place at various locations around the world.

SAP has recently founded a Software ICC and a Services ICC with IBM.

Additional ICCs with further Global Services and Software Partners to follow.

Waldorf, Germany

PartnerPort

SAP’s Global Partner Management team, International Competence Centers, and Centers of Excellence, as well as representatives from additional partners working together with SAP, are located in the PartnerPort building (pictured above) in Walldorf, Germany.

In total, more than 90 partners are represented at this facility, including:

Amdahl Deutschland GmbH
arcplan Information Services AG
Arwardis
Ascential Software GmbH
Atos Origin Deutschland GmbH
Autinform
BearingPoint
BMC Software GmbH
Bull S.A.
Cap Gemini Ernst & Young Deutschland GmbH
Ceyoniq AG
Cognos GmbH
comgroup Gesellschaft für Systemintegration mbH
Comparex Informationssysteme GmbH
CompuNet GmbH
cronos Unternehmensberatung GmbH
Crystal Decisions Deutschland GmbH
CSC Ploentzke AG
Cubis AG
Dell Computer GmbH
Deutsche Telekom Immobilien & Service GmbH
Dietrich & Reinwald Unternehmensberatungs-GbR
Distributed Engineering Systems Software GmbH
DSAG Deutsche SAP Anwendergruppe e.V.
Easy Software AG
EDS Informationstechnologie und Service Deutschland GmbH
Emaro AG
EMC Deutschland GmbH
evosoft Softwarevertrieb GmbH
Falk & Co. GmbH
Fujitsu Siemens Computers GmbH
gedas GmbH
GSO AG
Heaven 21 AG
Hewlett-Packard GmbH
IBM
IDS Prof. Scheer GmbH
Impress IT-Systeme GmbH
InPuncto Unternehmensberatung GmbH
Intel GmbH
Itelligence AG
IXOS Software AG
Lexmark Deutschland GmbH
Lynx Consulting Group
Mercury Interactive GmbH
Microsoft GmbH
MSG Systems AG
novasoft Human Resources Consulting GmbH
Oracle Deutschland GmbH
pdv Unternehmensberatung GmbH
Plaut Consulting GmbH
RAG Informatik GmbH
Rothermel Kommunikations GmbH
RWD Technologies
SER West GmbH
SPE Unternehmensberatung
Storage Technology GmbH
Sun Microsystems GmbH
Syskoplan AG
Systor Software Beratung GmbH
TDS Deutschland AG & Co. OHG
TDS Informationstechnologie AG
Teklogix GmbH
Thales Information Systems GmbH
The Information Management Group
Triaton GmbH
T-Systems DL GmbH
Unisys Deutschland GmbH
Walter Kasper Budéus GbR
Xenis AG

11 Things Every Partner Should Know About the SAP Partner Services Network

The Partner Services Network is part of the Global Partner Management organization and provides services to partners as well as to alliance organizations on global, regional, and country levels. In addition, it is responsible for all so-called upstream activities, which include interactions with the Industry and Generic Business Units of SAP, Global Marketing, Global Professional Services organization, Legal, Corporate Communication, and Education.

More specifically, the responsibilities of the Partner Services Network organization include:

  • Management of partner programs, as described in the SAP partnering guide at www.sap.com/partners
  • Providing guidelines for partner-related communication and branding, policies and best practices, and contract templates to ensure One Voice to the customer
  • Partner Business and Information Portal at http://service.sap.com/partner, providing information and services specifically tailored to partners
  • Partner Directory, which lists all SAP Partners and provides useful information, e.g., certified third-party solutions
  • Partner-related services hub at partner@sap.com
  • Reporting, including standardized Key Performance Indicators and Scorecards
  • Support of key initiatives with Global Services Partners
  • Business Development for new strategic areas, e.g., Mobile Business Partner Program
  • Ramp-up coordination for partners
  • Partner marketing and communications
  • Partner qualification management
SAP Partner Business and Information Portal

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The Newest Resource for Enhanced Integration of Your System Landscape: Collaboration Technology Support Centers


Holger Rasig, Director of Global Partner Management IBM, SAP AG


Jens Hagen Global Partner Manager Software, Global Partner Management IBM, SAP AG

A cornerstone of the January 2003 announcement of SAP NetWeaver — and a new element in SAP Global Partner Management strategy — is the introduction of joint Collaboration Technology Support Centers (CTSC) with our top Global Technology Partners.

SAP NetWeaver is SAP´s new integration and application platform, fully designed for interoperability with IBM WebSphere™ and Microsoft .NET™ technologies and infrastructures. Today’s SAP business solutions (mySAP Business Suite and the new generation of cross-functional applications, SAP xApps) are empowered by SAP NetWeaver, which offers full interoperability and extensibility at all levels of integration. This openness is essential, and provides our customers the groundwork for mastering a high degree of system heterogeneity.

The Collaboration Technology Support Center plays a significant role in our collaboration strategy with leading Global Technology Partners. Each CTSC will be equally staffed by SAP and a partner, and will assist account teams from SAP and the partner in identifying integration scenarios that deliver the greatest value for our joint customers. Customers have inevitably established several point-to-point connections with each software vendor. But until now, customers had been left on their own when it came to when and how to combine the different vendor offerings — and how to optimize their investments and leverage the existing skills of their development teams.

This is where the CTSC comes in.

The CTSC offers valuable guidance and the help of technology advisors, who, within their respective companies, act as advocates for customers, keeping an eye on the “big picture” and the customer’s long-term strategy. Collaboration Technology Support Center teams are able to explore new synergies for different product portfolios in order to protect customer investment and offer extended value.

The first partner to join with SAP in a Collaboration Technology Support Center is IBM.

IBM and SAP have established a prospering, extensive partnership over the decades. In this time, both companies have gained significant market share and acted as partners in many large IT projects to benefit their joint installed customer base. SAP and IBM, among the top industry leaders in many standardization councils, are also working to drive and develop standards and build them into our products, for more efficient interoperability and better management of technologies within and across companies. Other partners are also in discussions with SAP about joining in a CTSC initiative.

To learn more about the Collaboration Technology Support Center, visit http://service.sap.com/ibm.

By identifying a value proposition for the interoperability options between software suites, the CTSC is able to propose a complementary joint solution scenario for these different products. This scenario lays the foundation for joint business with partners in the area of software and infrastructure. The center looks in all directions to find new win-win scenarios for all involved, and offers a joint complementary software value proposition that guarantees long-term customer satisfaction.

Customers benefit from the shared experience of each CTSC team, and the many different scenarios and showcases they have participated in or managed in the past. From implementing a proof-of-concept to delivering best practices, our joint customers can significantly benefit from the business know-how and technology excellence built up in a Collaboration Technology Support Center.

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How Business-Centric Infrastructure Management Helps Assure Business Availability: Improve Performance, Reduce Total Cost of Ownership, and Increase Revenue


Bill Miller,
Vice President and General Manager, BMC Software Enterprise Applications Management Business Unit

In this day and age, more and more companies are investing in SAP solutions to centralize and streamline their business processes while complementing their existing IT environment. With a system of such a diversity of components, technologies, platforms, and applications, many management issues arise for your IT team. Your administrator will need to address issues such as coordinating disparate systems, leveraging existing staff to deal with complex system administration, keeping within budget constraints while handling system growth, and ensuring all users are productive.

As companies are concerned with getting the most out of their SAP investment, there is a need for management of business processes, rather than just a single application or component. Leveraging one another’s company expertise, SAP and BMC enable SAP customers to manage their entire landscape and integrate it into one central monitoring environment for easier, more effective management.

Business-Centric Infrastructure Management of the SAP Environment
Undoubtedly, the smooth flow of a business process depends on your IT infrastructure. IT system malfunctions have a direct impact on the business and the bottom line. Estimates of the toll on business and productivity due to an enterprise application failure run up to tens of thousands of dollars. Additional costs can result from underperformance or loss of mission-critical data.

Therefore, it is essential to look at IT management not only from the perspective of a specific application or infrastructure component, but also from a higher-level, business-process perspective.

Take, for instance, one SAP customer in the Utility sector that faced the challenge of providing quick and reliable service to customers 24/7. The organization experienced poor response time and lack of system availability, not knowing the exact root cause, making it difficult to provide online service to customers. They sought a value-added solution that would complement their mySAP Utility solution and assure system availability 24/7, improve system performance, define and maintain Service Level Agreements (SLAs), and proactively prevent system downtime and poor performance.

Ultimately, the customer chose to implement BMC Software’s Solution Sets, and succeeded in improving performance and lowering TCO, with annual management efforts reduced by 70%.

BMC Software Solution Sets were developed especially for SAP customers, to help them run their SAP applications seamlessly. They integrate with the monitoring tools supplied by SAP — the SAP Solution Manager and CCMS — to provide IT teams with full-featured management of their business processes across the entire SAP and non-SAP solution landscape.

For example, an order placement process involves transactions running on various applications (ordering, inventory check, creating a price quote in a CRM system, and so on) and various infrastructure components (application servers, storage devices, network switches, and databases). Without business-process monitoring, there is no way to distinguish between a business-critical IT issue and one that can be put on the back burner. Business-process monitoring allows your IT team to prioritize problems, for a better focus on the most business-critical problems at hand.

The SAP Solution Manager is a tool that enables the organization to select and control its key business processes and relate those to the underlying IT processes and the components they encompass. It does not limit the definition of the business process to the activities inside SAP applications; it extends the definition to include activities and components belonging to third-party applications that integrate with the SAP solutions. However, the actual third-party application data is not provided by SAP. This is where SAP customers look to applications like those from BMC.

Integration of Infrastructure Data into the SAP Solution Manager
At the heart of BMC Software Solution Sets is Enterprise Application Management (EAM) Essentials for mySAP Business Suite, which helps SAP administrators manage the entire scope of their SAP applications, enabling faster problem resolution, intelligent automation and resource optimization, and real-time service-level measurement.

Figure 1 EAM Essentials Integration with SAP Solution Manager

The EAM Essentials solution supports monitoring of the entire SAP landscape. What’s more — just released as an integral part of EAM Essentials — BMC provides the means to propagate the SAP Solution Manager with all the data relevant to the SAP landscape (i.e., storage, network, database, application — see Figure 1) and delivered by BMC Software’s entire family of SAP Solution Sets, listed in Figure 2.

By leveraging BMC Software Solution Sets and the SAP Solution Manager, SAP customers can realize the full potential of business process monitoring.

In addition to EAM Essentials, BMC Software offers these Solution Sets for mySAP Business Suite:
Scheduling helps manage the interdependencies that are created when business processes extend beyond the application-specific technical environment to include multiple application and database platforms. The package provides production management and scheduling from a single point of control, while automating many manual processes and eliminating the need for platform-specific training and skills.
Security Management automates corporate policy management for the infrastructure, ensuring the right people have the right access, at the right time, to business- critical resources as well as other applications.
Database Management ensures optimal performance, administration, and recovery of business-critical data across complex heterogeneous environments.
Network Administration provides proactive capacity planning to ensure that networks transporting critical transactions to end users and devices are capable of supporting the business demand.
Storage Management provides a centralized view and reporting of all heterogeneous storage resources within the application environment, enabling performance tuning, accurate storage prediction, and capacity planning.
Performance Assurance optimizes the performance of the entire application environment, ensuring higher levels of end-user satisfaction, enabling efficient capacity planning processes, and avoiding unnecessary upgrades.
Output Management provides comprehensive management for enterprise documents and reports, including those from legacy applications, from one consolidated view. This view can be made available through the standard application interface with seamless integration.
Figure 2 The Entire Family of BMC Software Solution Sets

BMC Center of Excellence for SAP (CESAP)

The BMC Center of Excellence for SAP, located in the PartnerPort in Walldorf, Germany, was established in 1999 to foster close cooperation with  the SAP Development and Global Partner Management teams.

BMC specialists participate in a regular exchange of ideas, concepts, and methods with SAP Development that help CESAP make important contributions to BMC development and for customers.

CESAP is responsible for the SAP Integration Certification of BMC products. This close cooperation between CESAP and SAP helps in the advanced integration of BMC software technologies and SAP Applications, including data archiving and SAP BW-related solutions, and our latest cooperative development — a new interface for SAP batch scheduling.

For more information about BMC Software and how it can enhance your current monitoring and system management strategies, visit us on the web at www.bmc.com.

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Leveraging New Technologies to Improve Customer Value and Accelerate ROI:
Oracle9i RAC on Linux for SAP Solutions


David Detweiler,
SAP Global Alliance Manager, Dell Computer Corporation

In the present global economic climate of uncertainty and rapid change, businesses and organizations of all sizes must focus on competitive advantage, delivering superior customer value, reducing costs, and increasing profits in a manner not seen for the last two decades. Budget consolidation in most industries and government agencies around the world translates into fewer, limited investments that center on efficiencies and productivity increases with set ROI goals. In this challenging business environment, SAP® customers expect technologies that address these fundamental issues with creative, cost-effective, scalable, and reliable solutions.

Whether customers want to upgrade existing SAP systems with new functionality, move to the next SAP release, or make new investments in SAP technology and applications, the paramount question today is invariably, “How can we do more with less?” The good news is that enabling technologies in both software infrastructure and in server and storage hardware can help drive the inevitable process of adapting IT business needs to constantly evolving company priorities.

For instance, new server blade technology from Dell could help radically reduce the cost of application servers in an SAP implementation, while at the same time increasing flexibility and cutting administrative costs.1

Another excellent example is the potential that leveraging Oracle9i™ RAC database technology on industry-standard Dell PowerEdge® server platforms has to improve the overall customer value of your SAP solutions.

The Challenge
SAP enterprise solutions demand high-availability and scalability, regardless of the size of the customer’s organization. SAP users require uninterrupted database access — whether hardware or software failures occur.

At the same time, as businesses and organizations grow, their IT requirements can change rapidly. Adding capacity or changing workloads for your SAP systems involves reconfiguring or replacing the database server, and the resulting disruption can increase system downtime and raise costs. In addition, the value and ROI of a customer’s SAP solutions are heavily impacted by the costs of implementation, rollout, and administration.

How SAP Solutions Running on Oracle9i RAC and Linux Can Help Meet the Value Challenge
Working closely with SAP, along with Oracle®, Intel®, and Red Hat®, Dell has leveraged Oracle9i RAC technology to demonstrate the technical possibilities and benefits when running SAP solutions on Linux™ in a robust, highly available, and scalable environment (see Figure 1). We have found that this configuration (see sidebar) can help generate greater customer value and improve project ROI:

  • The price/performance advantages of the Intel architecture are well documented and can reduce hardware platform costs significantly.2 In addition, by using industry standards-based servers, you can reduce overall service and support costs throughout the life-cycle of any IT project.

  • The Linux operating system has now become a viable part of the data center. For customers with long-standing UNIX backgrounds and investments, Linux is often easier to operate and maintain than other operating systems.

  • With all other SAP-supported platforms currently offering a high-availability solution, Linux’s lack of any kind of failover mechanism has historically hurt its acceptance in the SAP space. However, by clustering two or more server nodes together into an Oracle9i RAC configuration, this situation is rectified. Indeed, due to the Oracle9i RAC architecture, the more nodes used, the greater your system availability. The result is actually less down-time.3

  • For SAP solutions, the generic high-availability of Oracle9i RAC will be further enhanced when support for a SAP Central Instance failover is made available.
  • Use of the Oracle Cluster File System for Linux should improve performance, ease of use, and data security.
  • For SAP customers, scalability of Oracle9i RAC on Linux is achieved by adding additional server node(s) to the RAC configuration. The processing power and memory capacity of new nodes immediately enhance the performance capability of the overall SAP database, but in a very cost- effective and efficient way with minimal disruption. Scalability can be enhanced further by tuning the system using proven procedures and management tools common in the SAP environment.

  • Flexibility in implementing SAP solutions is one of the great strengths of Oracle9i RAC. Because database nodes can be addressed generally (as a whole) or specifically (as individual nodes), system workloads can be dynamically configured to overcome potential bottlenecks and improve performance.

Possible Oracle9i RAC on Linux Configurations for SAP Solutions: Technical Features
2 to 4 Dell PowerEdge 2650 servers, each with two Intel® Xeon™ DP processors or 2 to 4 Dell PowerEdge 6650, each with up to four Intel Xeon MP processors

1 Dell|EMC fibre channel storage unit providing the resilient repository for the
SAP data

Gigabit Ethernet as cluster-interconnect for Oracle9i RAC

Oracle9i Real Application Cluster Release 2 version 9.2.0.1

Operating System: Red Hat Linux Advanced Server 2.1

Current SAP 4.6C with 4.6D kernel

For an SAP environment running Linux, the technical features, high availability, and scalability of Oracle9i RAC create added customer value and faster ROI — while increasing the flexibility of your SAP solution landscape. So whether implementing a new SAP solution, or looking to get the most out of existing installations, with standards-based platforms, enterprises and their IT teams can leverage Oracle 9i RAC on Linux to do more with less.

To learn more about Dell’s server and storage offerings, including modular computing systems, see www.dell.com.

1 More information on the use of server blade technology can be found in Dell’s Power Solutions magazine at www.dell.com/powersolutions.

2 See the TPC-C price/performance benchmarks at www.tpc.org/tpcc/results/tpcc_price_perf_results.asp for the latest results.

3 For more detailed information on Oracle9i RAC technology see: Sudhir Shetty, Power Solutions Issue 4, 2001; March, May, August, and November 2002 issues of Power Solutions, (www.dell.com/powersolutions); and www.oracle.com and www.oracle.com/newsletters/sap/volumes/volume11.pdf.

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A Lasting Alliance: 10 Reasons Why SAP Customers Choose HP


Karl-Heinz Cypris, Director Global SAP Alliance & Solutions, HP

The combined strength of HP and SAP helps customers realize their fullest business potential. Companies can further develop relationships with their own customers and partners through collaborative information exchange with HP and SAP. HP world-class solutions and services maximize the performance of an SAP environment, which is why so many IT professionals have turned to HP and SAP to help build and manage an adaptive IT infrastructure. Here are the top 10 reasons why customers choose the best-of-breed solutions, services, and technology that come from this HP and SAP partnership:

1. HP Leads with SAP Expertise
No other SAP technology partner can match the more than 30,000 successful joint installations for the thousands of customers that HP and SAP share. HP builds solutions for system landscapes, such as HP Superdome servers, that support both testing and implementation for any stage of the business cycle. HP consistently receives the highest benchmarks from SAP, and excellent ratings in customer satisfaction confirm the quality, performance, and reliability of joint HP and SAP solutions.

“Choosing the HP Superdome servers allowed us to greatly simplify our technology environment. We eliminated our mainframe, enabling our employees to concentrate on being experts on HP-UX and Oracle, rather than HP-UX, Oracle, IBM MVS, and DB2. Now we have the expertise and plenty of room for future business growth.”

    Michael Meinz, Director of
Information Technology, General Mills

2. HP Delivers Complete Integrated Solutions
HP is one of the first global IT infrastructure providers to become an SAP Global Technology Partner, and the company is one of the only partners certified by SAP in technology, services, support, outsourcing, and hosting disciplines. HP delivers the services and support required to implement, customize, and operate mySAP Business Suite solutions — plus speedy and cost-effective deployment from a single source for UNIX, Windows, and Linux environments. The completely integrated solution provided by HP enables customers to meet and exceed their business goals.

3. HP Leads the Industry in System Performance
SAP-specific solutions and services developed by HP enable companies to continuously optimize an adaptive IT infrastructure while expanding the scope of their SAP system. What makes HP a leader in SAP system performance? A commitment to three key practices distinguishes it from the competition:

  • Ongoing research and development for hardware, compilers, and operating systems
  • Cooperative technical support research and development with SAP
  • Delivery of leading storage solutions and products for SAP

4. HP Technology Is Designed for Superior Integration
Together, HP and SAP have designed and tested solutions to ensure seamless integration of applications and infrastructures, from application and user to document integration. HP develops solutions for manageability and its system management software can be integrated with SAP environments. HP also provides tools for developing, testing, and customizing mySAP Business Suite solutions. While streamlining the IT system landscape, HP understands SAP components, data structures, databases, system administration services, storage, and storage infrastructures.

HP-SAP Market Leadership Position

  • 30,000+ SAP installations on HP platforms
  • More than 50% of all new SAP installations on HP systems
  • More than 50% of SAP small and medium business customers on HP platforms
  • End-to-end solutions from mobile appliances to data centers
  • Leading high-availability solutions
  • Market leader in enterprise storage
  • Complementary services cover all aspects of mySAP Business Suite implementation
  • Market leader in SAP R/3 outsourcing services
  • HP is the biggest technology partner customer of SAP
  • HP technologies power multiple SAP-internal operations

5. HP Solutions Enable Fast Implementation
Solutions and services from HP and SAP support the “Start-Small, Grow-Fast” business model. With HP, a customer buys exactly what’s needed, when it’s needed. Try-and-buy Starter Packs feature uniquely standardized, pre-installed hardware, software, and service configurations for a broad range of mySAP Business Suite solutions. Drawing on years of best practices in successful transition projects, HP Services has developed a proven 10-step approach to support transition to mySAP Business Suite or any extension of SAP R/3 Enterprise.

HP — One of SAP’s Most Strategic Partners for More Than a Decade

HP is a Global SAP Partner in the following areas:

Technology Hosting
Partner Support Software
Services  

6. With HP, Scalability Is Guaranteed
HP technology solutions are specifically designed for maximum scalability through a cross-platform, multi-server approach scaled to span the entire enterprise. HP provides vast manpower for sizing in SAP-HP Competence Centers and Presales Support Organizations around the world. Whatever an implementation requires, HP specialists familiar with specific requirements are available for consultation. When demand exceeds the power and capacity of current system resources, reliable scalability solutions from HP enable activation of additional resources as needed.

7. HP Solutions Integrate Platform Flexibility
HP is now the global market leader in both UNIX and Windows servers — with a portfolio encompassing the range of UNIX-based PA-RISC servers, Windows and Linux-based IA-32bit servers, and Itanium 64bit servers. As one of the leading technology providers of UNIX, Linux, and Windows servers, HP has extensive experience in integrating these platforms in business-critical environments.

8. HP Value Lowers Total Costs
HP solutions and services give customers the best value for their investment. Business practices are streamlined and administration costs reduced by rationalizing processes, boosting productivity, and identifying cost-cutting potential. HP technologies combined with mySAP Business Suite solutions reduce costs in business and IT divisions, enabling growth-oriented companies to achieve sustained competitive advantage.

“Thanks to HP, we can concentrate on our core business and work in a cost effective manner. Without SAP support from HP, we wouldn’t have the extensive SAP implementation we have today.”

Markus Alexander Buckow,
Tesion Telekommunikation

9. HP Services Provide SAP Support
SAP-HP Competence Centers provide fully integrated and open portal solutions to enterprise customers. The HP Services organization delivers vast manpower for sizing in SAP-HP Competence Centers and Presales Support Organizations in 160 countries around the world. These centers are responsible for ensuring that all HP software and hardware products meet customers’ expectations.

HP Global Market
Leadership Position

#1 in UNIX, Windows, and Linux servers
#1 in source of PC clients for SAP environments
#1 in enterprise storage
#1 in management software
#1 in imaging and printing
#1 in personal computers
#3 in IT services

10. HP Solutions Provide Unsurpassed Innovation
HP offers a Proof-of-Concept Service to companies for mySAP Business Suite solutions, which allows customers to see the potential impact on their business and assess the benefits while minimizing risk. As a leading vendor of IT Security solutions, HP provides award-winning services and custom solutions for security integration, awareness, and policy.

Trust HP to deliver the quality solutions that customers need to effectively and efficiently implement and employ mySAP Business Suite and SAP R/3 for their company’s success.

For more information visit www.hp.com/go/sap.

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IBM and SAP: Serving Up All the Right e-business Ingredients


Volker Löhr, Vice President, Global IBM/SAP Alliance, IBM Sales and Distribution, Global Solutions Unit

“These days, it’s about return on investment, and any time you have companies working closely together to pretest and integrate, it takes the guesswork and integration expenses away from the customer.”1

If we have learned anything, it’s that customers are much less concerned about how their e-business infrastructure functions than about what these systems can do to support their short- and long-term business goals. Industry process consulting, availability, performance, and implementation services are the watchwords in the age of e-business on demand. And they all depend on integration.

Without question, there has never been a better time to reap the rewards of the IBM and SAP alliance. This is largely due to our companies’ diligence in incorporating all the basics of e-business into one integrated business solution: world-class industry process business consulting; a tightly tailored group of SAP-specific services that includes economical, industry-based service “templates”; a premier infrastructure including IBM servers and storage products, the industry’s leading database, and complementary middleware. Another plus tucked under this “umbrella” is the number of financing options we offer from IBM Global Financing — a long-standing IBM advantage and an increasingly important consideration for enterprises that want to avoid heavy upfront investments by aligning payments with the expected returns on their SAP solution environments. We are also leading the initiative in helping companies evolve toward the e-business on demand model, with a set of offerings that include Application Hosting for SAP solutions and Business Process Outsourcing (BPO) for SAP.

IBM Business Consulting Services was recognized as having implemented SAP solutions in more than 70 percent of SAP’s clients in the Fortune 500.

For SAP Customers, a Direct Route to the World’s Largest Consulting Organization
A lot of people may not be aware that IBM Global Services is the world’s largest consulting group. Aside from its sheer scope, IBM Global Services offers a reassuring value proposition to SAP customers: end-to-end, industry-focused skills and services that take into account the inevitable fusion of business and IT requirements — and the resulting necessity to align a company’s e-business infrastructure with both its tactical and strategic directions. While this need may now seem clear, it is a relatively new concern that took many by surprise. As the leader in SAP-based business transformation services, IBM Business Consulting Services alone has more than 11,000 SAP consultants — proving that we have literally made it our business to support SAP with a benefits-oriented, industry-aligned portfolio that includes SAP Implementation Services, Solution Support and Operations Services, SAP Optimization Services, education and training, application management for SAP solutions, and SAP Hosting Services, to name a few. In addition to our industry-specific templates, we have developed pre-configured solutions to accelerate and hold down the costs of implementation.

The e-business Basics: Servers and Storage Options That Span the Spectrum
Today, our SAP customers can take their pick of IBM server models — from very affordable, Intel processor-based systems to easy-to-administer, integrated business servers; compact, scalable, self-managing UNIX servers; and hallmark, next-generation mainframes that simplify the task of handling unpredictable yet mission-critical workloads. These e-business “must haves” are built from the ground up to lower the cost of computing while providing a solid platform for launching SAP solutions and other e-business applications. (Recently, the IBM eServer Intel processor-based xSeries 440 achieved impressive performance results, with a record number of users running the two-tier SAP Standard Application Benchmark.) IBM is now building and installing servers that utilize on-demand computing technologies — attributes that make these systems self-healing, self-managing, and self-optimizing, as well as more reliable and less expensive to run. What’s more, in January, IBM announced a new option for our customers who want supercomputing power but not the fixed costs and operational responsibility of owning a supercomputer. These companies now have the choice either to buy IBM POWER or Intel processor-based supercomputer clusters or to access these systems “on demand” — paying only for the processing power they need, based on capacity and duration of use.

Flexible and Integrated Storage Options
Customers tell us all the time that one of their biggest challenges is ensuring the availability, integrity, and safety of their corporate data, which can exist across any number of networks. Today, we are helping SAP-based enterprises develop high-performance storage area networks designed to transform their storage infrastructure into an open, easy-to-manage, highly scalable system. IBM TotalStorage solutions encompass an array of integrated products and services — tape, disk, SAN (storage area networking), NAS (network-attached storage), software, plus consulting services and financing. Together, these offerings afford a reliable and cost-effective storage infrastructure that can complement existing, new, and emerging applications — customer service, ERP, and analytics, for example — in data-intensive SAP solution environments.

DB2 Continues to Make Its Mark as the e-business Information Engine
If there is one driving force behind e-business, it’s content — structured and unstructured. Gathering, sorting, interpreting, and synchronizing data in a way that informs prudent business decisions across today’s heterogeneous environments is no mean feat in a world increasingly clocked in realtime. DB2 Universal Database continues to step up to this complex demand in terms of scalability, usability, and an exceptional price/performance ratio. (DB2 recently achieved over twice the performance of its nearest competitor — setting the SAP SD Three-Tier benchmark.) With more than a million licenses around the globe, over 40 million users and implementation in every Fortune 100 company, DB2 has become an e-business linchpin — supplying proven, end-to-end support for all of today’s popular platforms in SAP environments. In fact, DB2 was chosen by SAP as one of the company’s primary development environments on IBM, Sun, and Linux platforms within SAP solutions. DB2 is also the only database currently running in a clustered SMP (shared memory multiprocessor) environment to be certified for SAP Business Information Warehouse (SAP BW).

Raising the Bar on Integration and Interoperability
At IBM, we often refer to middleware as the “glue” of e-business — the critical components that connect people, systems, and businesses. Today, IBM and SAP are taking steps to ensure that our offerings support interoperability, integration, and collaboration across heterogeneous environments. For example, SAP NetWeaver, a total integration and application platform and the backbone of the mySAP Business Suite, is fully interoperable with WebSphere, IBM’s open platform for rapidly building, deploying, and integrating e-business applications with SAP solutions.

During the recent launch of SAP NetWeaver, we reiterated our mutual commitment to helping customers solve system integration issues in open development environments — efforts that will be channeled through the IBM and SAP Collaboration Technology Support Center. Staffed equally by SAP and IBM professionals, the Center will play a significant role in supporting our joint collaboration strategy, which focuses on achieving interoperability among IBM and SAP technologies, identifying new integration scenarios, defining proof of concepts, providing solution assurance, and supporting open standards.

These developments signal good news for companies looking to become “on demand” businesses without the cost and complexity of customizing the integration of their entire IT infrastructure. SAP customers can also take comfort knowing that all IBM middleware — DB2 Intelligent Miner, DB2 CommonStore for SAP, Lotus, and the Tivoli Management Solution for mySAP Business Suite — is primed to integrate and perform optimally within SAP environments.

As more and more e-businesses look to bridge the gap between cost and competitiveness, many are relying on IBM and SAP to help them get there — and it’s working.

For more information on the IBM and SAP alliance, please visit ibm-sap.com.

IBM, the IBM logo, DB2 Universal Database, eServer, Intelligent Miner, Lotus, WebSphere and xSeries are trademarks or registered trademarks of IBM Corporation in the United States, other countries, or both.


1 George V. Hulme. “Success Through Surrender.” InformationWeek, November 4, 2002.

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Better Business Value for Your SAP Solutions


John Davies, Vice President, Solutions Market Development Group, Intel Corporation

Intel® architecture is helping many SAP customers reduce TCO by 50% or more, while maintaining the highest levels of performance, availability, and scalability.

In talking with other business executives, I find they are looking very closely at their bottom line when evaluating new IT investments. They demand that every project deliver verifiable ROI, either through increased productivity or through a reduction in the cost of doing business. Clearly, this focus is natural in today’s economic climate, yet I believe it reflects a more fundamental shift back to basic principles. Demanding clear value from investments is good business at any time and key to success in today’s increasingly competitive, global environment.

This emphasis on value is good news for Intel, SAP, and our common customers. As verified by Meta Group, the total cost of ownership for SAP solutions on Intel architecture is now 2-3 times lower than for competing platforms.1 Performance, scalability, availability, and manageability have also increased dramatically, and are now comparable or superior to competing solutions.

You can find evidence of these advances from many sources. One example is the evolution of SAP standard application benchmarks, which now show performance leadership for Intel processor-based platforms in a variety of categories.2 Another is a recent report by Aberdeen Group, which confirms that customers with high-volume e-business requirements can now take advantage of Intel architecture “without compromising the robustness of their enterprise solutions.”3

Of course, the most important validation comes from our customers who are successfully deploying SAP solutions on Intel architecture. That list now includes Siemens, Metro AG, BMW, Minolta, China Light & Power, FEMSA, Japan Airlines, and many others. All told, 60% of all new SAP deployments are on Intel architecture, and that percentage is growing.

Cost-Effective Business Growth
Scalable solutions are essential for long-term value, and Intel architecture offers a complete range of scaling options. From dense server blades to high-end platforms with 64 or more processors, IT organizations can tailor their systems to closely match requirements. They can also scale incrementally, without the large up-front costs that are typical of RISC-based solutions.

Most of our customers find that integration is easier on Intel architecture. Intel and SAP have been working to make SAP solutions available on a variety of operating systems, including Microsoft Windows, Unix, and Linux. This has enabled broader support from application providers and platform developers. As a result, customers now have more choice and greater flexibility when integrating SAP into their environment, which enables simpler and more cost-effective implementation.

Intel® Xeon™ processor-based servers currently account for the majority of new SAP deployments. However, customers are increasingly taking advantage of Intel® Itanium® 2 processor-based systems for their most demanding applications.

According to Rolf Müller, SAP Director for Worldwide Microsoft Platform Development, “SAP recommends 64-bit platforms for customers running in-memory databases, data warehouses, or supply chain management applications. Changeover can be done step by step and is easy and fast. Customers can expect from Itanium 2-based platforms the highest reliability, availability, and performance at a very good price.”

End-to-End Support
The collaboration between Intel and SAP extends beyond the data center. Our optimization efforts include mobile and desktop clients, as well as wireless handheld devices.

What SAP Customers Are Saying

“Intel architecture provides more availability and scalability than RISC-based systems for a fraction of the cost. For each dollar spent on Intel architecture, we would have to invest two or three dollars more in RISC. And the systems still wouldn’t be as scalable.”

Pedro Elizadle, Planning
and Support Manager,
FEMSA Cerveza (Mexico’s
largest beverage company)

“The decision to use SAP on Fujitsu Siemens hardware with Intel processor architecture was mainly taken by Information and Communication Networks because of price/performance. We were convinced by the proven reliability in relation to the required investments.”

Steven Langkamp, CIO,
Information and Communication
Networks, Siemens

“Like all retailers, we seek to reduce operational costs, cut inventories, quicken turnaround, and increase revenues with all brands, in all geographies, in all channels. I have no doubt that our SAP enterprise portal, based on the Compaq & Intel platform, will support our business to reach these ‘complexity to simplicity’ goals.”

Zygmunt Mierdorf
Metro AG Board Member &
IT Director (fifth largest trading
and retailing group in the world)

This is important, since end-to-end optimization enhances performance, integration, and security all the way from the back-end of the data center to the end user. It delivers especially high value for customers deploying mySAP Mobile Business solutions. They can count on the highest levels of performance and flexibility using Intel® Pentium® 4 processor-based PCs, and mobile computers featuring Intel® Centrino™ Mobile Technology. These optimized systems and technologies help to ensure a powerful and flexible client base that enhances productivity and can support next-generation usage models.

Integrated Sales and Support
Most of our customers require substantial support to design, deploy, and maintain core business solutions. Intel and SAP have worked closely to integrate sales and support, and to provide more comprehensive services. Our joint engineering teams have created solution blueprints based on the most successful implementations, so that proven, optimized solutions can be quickly replicated and deployed.

Advanced consultation is also available. Look to SAP for guidance in business process issues and software integration. Engineers at Intel Solution Centers offer hardware and software consulting services, including proof-of-concept and design optimization.

Support is also available from a broad community of third-party providers. Intel architecture now accounts for nearly 90% of all servers sold worldwide,4 and SAP is the leading supplier of integrated e-business solutions. This success has attracted one of the industry’s largest ecosystems for solution support. As a result, you can count on wide availability, competitive pricing, and diverse expertise for meeting specific challenges.

A Better Total Solution
To sum up, SAP solutions running on Intel architecture have come of age, and now offer a value proposition that is too compelling for most businesses to ignore. Performance, scalability, availability, manageability, and support services are now comparable or superior to leading RISC-based solutions — and TCO is typically 2-3 times lower. If you are looking to increase the value of your core business applications, I encourage you to explore the many options available for deploying and upgrading SAP solutions on Intel architecture.

To get more information, visit the Intel and SAP Alliance web site at www.intel.com/go/sap.

Intel, Pentium, Xeon, Itanium and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.


1 The Impact of OS/Platform Selection on the Cost of ERP Implementation, Use and Management, Meta Group, September 28, 2001.

2 See www.sap.com/benchmark.

3 Unisys ES7000 Server Delivers a Robust, Scalable SAP Solution for Windows 2000 with Outstanding Price-Performance, Aberdeen Group, 2001.

4 IDC Quarterly Server Tracker, 3rd Quarter, 2002.

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Microsoft and SAP — The Next Decade
Interoperability Between SAP NetWeaver and Microsoft .NET Provides Heightened Integration, Productivity, and Cost of Ownership Benefits


Steve Jenkins, Microsoft’s Worldwide Manager of the SAP/Microsoft Alliance Partnership

In 2003, Microsoft and SAP mark the 10th anniversary of our partnership. Ten years ago, we started with a mission to bring SAP solutions to the Windows and SQL Server platform. By all measures, this mission has been wildly successful. Today, over 30,000 installations of SAP solutions are on Windows. This is more than 50% of all SAP solution installations worldwide. Windows is the majority platform selected by SAP customers and has maintained this position the past four years running.

Today, Microsoft Windows 2000 and SQL Server 2000 can run very large SAP systems with the kind of reliability and availability expected by SAP customers. SAP solution performance on Microsoft’s platform has grown 475% in the past three years alone. This performance achievement allows Microsoft’s cost of ownership, simplicity, and innovation advantages to resonate very clearly with customers, especially in our challenging world economy. And the future will be equally bright as SAP supports Microsoft’s next-generation 64-bit Windows Server 2003 operating system and SQL Server 2000 (64-bit) database.

“Microsoft Runs SAP”
As one of the 30,000 installations of SAP solutions on Windows, Microsoft runs its financial, human resources, and supply chain operations on SAP.

How Can Customers Implement SAP Solutions on Microsoft?
Because SAP solution landscapes involve multiple instances, customers can elect to implement SAP solutions on Microsoft’s platform in a non-disruptive, incremental fashion. Three popular customer strategies include:

1. Adding new SAP solutions running on Microsoft
SAP solutions such as mySAP Customer Relationship Management (mySAP CRM), mySAP Business Intelligence (mySAP BI), mySAP Enterprise Portal, and mySAP Supply Chain Management (mySAP SCM) can be implemented on Microsoft Windows and SQL Server, providing the customer with an attractive, solid, and proven platform for deploying new SAP solutions.

2. Migrating existing SAP solutions to the Microsoft platform as part of an SAP upgrade
Customers upgrading to SAP R/3 Enterprise and interested in a cost-effective, low-TCO platform can elect to migrate their SAP R/3 system to Windows and SQL Server as part of the overall upgrade project. A mature migration methodology exists.

3. Beginning a new SAP solution implementation project on Microsoft
New SAP customers (or new subsidiaries or affiliates of existing customers) can implement SAP solutions on Microsoft and immediately enjoy the benefits of the Microsoft platform.

“With SAP NetWeaver and Microsoft .NET interoperability, we are very excited to enter ur second decade of partnership with Microsoft, bringing a great story for our joint customers.”

Michael Byczkowski
Director of Global Partner Management Microsoft, SAP AG

The Next Decade — SAP NetWeaver and Microsoft .NET
To begin our next decade of collaboration, Microsoft and SAP have announced a new set of major initiatives focused upon deeply integrating Microsoft .NET with SAP NetWeaver (see Figure 1). We will leverage our common vision of the power of web services. We will integrate Microsoft Office with SAP solutions in ways not available before. Customers will be able to extend their mySAP Enterprise Portal using Microsoft .NET. And SAP will enhance its support of Microsoft Server products and technologies by improving integration with Microsoft BizTalk and Content Management Server.

Figure 1 SAP NetWeaver and Microsoft .NET Integration

Overall, for customers that invest in both SAP and Microsoft, we will dramatically increase our combined value and our customers’ return on investment. Our joint customers have been requesting this type of deep integration, and this is evidence that we have been listening.

What Are the Highlights of This Announcement?
SAP .NET Connector
Today, SAP offers the SAP .NET Connector. It enables customer developers to write next-generation applications and web services using Microsoft Visual Studio.NET (VS.NET) that fully interact with SAP solutions through SAP Business Application Programming Interfaces (SAP BAPIs), Remote Function Calls (RFCs), and the Simple Object Access Protocol (SOAP). Developers can use any .NET-supported language, and write applications using familiar techniques and approaches. Existing skills are fully leveraged. The powerful productivity advances of Microsoft .NET development can be used in SAP solution implementations. And it’s available now.

mySAP Enterprise Portal Integration
Microsoft .NET support is being integrated with the mySAP Enterprise Portal. Portal implementations are common with SAP customers. SAP will offer both a Portal Development Kit for .NET and a .NET Portal iView Server to ensure that portal extensions, previously only possible using Java, can be fully accomplished with Microsoft .NET. It will be possible to write Portal iViews in any VS.NET language. And key services within the mySAP Enterprise Portal will be exposed as web services. We expect customers to customize their mySAP Enterprise Portal. Now, these developers can leverage their existing Microsoft development skills and tools.

Content Management
When it comes to content management, mySAP Enterprise Portal customers have complex requirements, so an adapter will be built to enable Microsoft’s Content Management Server to be utilized as a fully certified, third-party content management solution.

BizTalk Integration with SAP Exchange Infrastructure
Similarly, Microsoft and SAP will work together to extend the existing BizTalk Adapter for SAP solutions to enable this adapter to natively interoperate with the SAP Exchange Infrastructure.

Web Standards
Finally, SAP and Microsoft will continue to collaborate to develop and evolve web services standards. SAP is a leader in this area, and we share a common vision of the power of web services. We will continue to work together here.

How Will Customers Benefit?
For SAP customers, the Microsoft platform of Windows 2000 and SQL Server 2000 has always excelled in cost of ownership benefits. Now, Microsoft’s platform will also excel in developer productivity benefits.

  • SAP developers can leverage their Microsoft development skills fully. Visual Studio.NET is now a fully supported SAP developer platform for making extensions to the mySAP Enterprise Portal and writing next-generation applications and web services that leverage the SAP .NET Connector.

  • Customers extending their SAP solutions can leverage existing Microsoft development skills and tools. Key enterprise interoperability products, such as Microsoft BizTalk Server, will be fully integrated with the SAP Exchange Infrastructure.

  • Microsoft .NET interoperability within SAP NetWeaver will be delivered incrementally throughout 2003 and into the first half of 2004.

More research and development dollars are spent on the Microsoft and Intel platform than any other supported SAP platform. This investment translates into continued scalability, reliability, quality, innovation, and investment protection benefits for our joint customers.

For additional details on the SAP/Microsoft partnership, please see www.microsoft-sap.com and http://service.sap.com/microsoft.

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Unified Storage from Network Appliance: Simpler Data Management for SAP Environments


Lawrence Wilcox, Director, SAP Global Alliance, Network Appliance

For today’s enterprises, reducing complexity is not only desirable, it’s absolutely vital for survival. The problem is that every day, enterprises are forced to manage ever-increasing mountains of data. In fact, according to Salomon Smith Barney, enterprises will continue to see data grow by 100% year to year, with a projected 15% CAGR1 for storage needs through 2005.2

This explosion in data creation is driven by new Internet applications, email, data warehousing, and mission-critical applications such as ERP, SCM, and CRM. The task of managing this deluge of data is enough to overwhelm even the most seasoned IT professional.

Together, Network Appliance and SAP are meeting this challenge. Both share a common focus on creating solutions and technology that reduce complexity and deliver the lowest possible total cost of ownership (TCO) for customers. Today, Network Appliance, a world leader in open network storage solutions, is simplifying and driving the evolution of storage technology by offering the industry’s first unified, networked storage system for SAP environments.

Unified Storage Without Compromise
For enterprises deploying new data storage systems, a major challenge is the complexity of addressing the different storage needs of various applications and operating systems — each usually requiring its own storage system. The result is a confusing and complex proliferation of many different types of data storage.

Provisioning, maintaining, and managing these complex storage environments puts tremendous strain on administrative staff and IT budgets, especially when enterprises need to add storage capacity while ensuring data availability and business continuance.

To meet these challenges, Network Appliance created a unified storage solution that suits the widest range of business needs for the broadest range of data types — bar none. Network Appliance understands that enterprises need a single storage platform that can provide both SAN (storage area network) and NAS (network attached storage) for block access and file access. The NetApp® approach to storage solves this problem, eliminating the SAN versus NAS argument and simplifying storage deployment and management. With NetApp solutions, a single storage architecture can meet all the requirements of an enterprise running Windows®, UNIX®, and Linux®. The result is that companies can now easily manage information regardless of where it may reside in the enterprise.

Simplified Storage Management
The simplicity of the NetApp approach delivers inherently easier and less costly implementations than conventional storage solutions, and is far more cost-efficient in ongoing operation. NetApp solutions reduce administrative time, especially for managing and maintaining multiple databases — a familiar scenario to many SAP customers — freeing time, people, and money to focus on strategic and value-added development efforts.

Simplified management is just one of the benefits. The NetApp modular approach also provides enterprises with “building blocks” for creating incrementally scalable storage networks that fit any size need — from workgroups using gigabytes to enterprise-level applications requiring many terabytes.

As storage requirements grow, the flexibility of this approach lets companies easily add capacity to meet increased demand, consolidate data from multiple servers into centralized locations, and reduce the cost and complexity of enterprise data management.

Reliability Proven in Real-World Application
NetApp solutions have an established reputation for industry-leading reliability — with proven performance in real-world environments and applications. Over the past decade, Network Appliance has installed more than 35,000 systems worldwide, deployed in a wide range of mission-critical environments in various industries, including energy, e-business, finance, life sciences, manufacturing, technology, and telecommunications, among others.

Each NetApp system includes software that tracks availability and reports this information back to Network Appliance, providing an accurate measure of real-world performance. The result is proven, industry-leading data availability of over 99.99%. This equates to just minutes of unplanned downtime a year.

Recent studies show that Network Appliance offers a 70-80% lower TCO than conventional storage solutions,3 vastly improving a customer’s return on investment.

The NetApp/SAP Storage Solution
For years the standard of storage in a wide range of Fortune 1000 companies, NetApp data storage solutions and technology provide manageable centralized data access with fast, simple backup and recovery. The Network Appliance approach gives enterprises total flexibility to implement an SAP/NetApp storage solution in simple, economical steps — and easily scale up and upgrade at any time in the future.

NetApp enterprise storage appliances. Scalable, highly available, field-proven Network Appliance™ storage systems let companies simplify, share, and scale their storage networking and content delivery infrastructures. NetApp storage appliances are easy to install, configure, and manage — and they serve as unification engines, simultaneously operating in NAS and SAN environments, serving UNIX, Windows, and web data.
NearStore™ appliances. NearStore appliances offer cost-effective, fast-access storage for online backup and archiving. NearStore is also a robust solution for remote disaster recovery. At a price point close to that of optical and automated tape alternatives, NearStore provides much higher-performance access.
WAFL® (Write Anywhere File Layout) technology. NetApp filers use the innovative WAFL file system to deliver dynamically expandable, high-performance data storage. The WAFL file system provides both data protection using integrated nonvolatile RAM and data integrity via patent-pending, block-level checksum capability. WAFL is optimized for efficient writes and fast retrieval of data, delivering superior performance by allowing the scheduling of multiple writes to the same RAID stripe whenever possible.
Snapshot™ technology. A core capability of the NetApp solution, Snapshot software enables near-instantaneous, transparent online backup by storing up to 255 versions of each data volume. The Snapshot function is extremely efficient, requiring minimal disk space, and causes no disruption of service. Snapshot technology minimizes backup time, saves restore time, and increases data availability.
SnapDrive™ software. SnapDrive software delivers advanced storage virtualization by providing a layer of abstraction between application data and the physical storage associated with that data. This makes it easy to dynamically allocate SAP storage resources with greater efficiency to improve data and application availability.
SnapRestore® software. Using Snapshot technology, SnapRestore enables fast disaster recovery by bringing an entire SAP database back to a known good state in seconds or minutes, compared to the hours or days it can take conventional systems to restore the database.
SnapMirror® software. By mirroring SAP data at high speeds over a LAN or WAN, SnapMirror allows for asynchronous mirroring and can be used for disaster recovery, replication, backup, or testing on a non-production system.
Clustered Failover. For situations where nothing less than full redundancy of all storage components will do, NetApp Clustered Failover ensures SAP data availability by transferring the data service of an unavailable filer to another filer in the cluster.
SyncMirror™ software. NetApp SyncMirror ensures your data is available and up to date at all times. By maintaining two copies of data online, SyncMirror protects your data against all types of hardware outages, including triple disk failure. In addition, the simple-to-administer and cost-effective NetApp solution delivers an unmatched ROI.

For more detailed technical information, visit Network Appliance at www.netapp.com.


1 Compound annual growth rate.

2 Salomon Smith Barney SAN book.

3 Source: INPUT Database Storage Solutions, Total Cost of Ownership for Database Storage Solutions, December 2001.

©2003 Network Appliance, Inc. All rights reserved. Specifications subject to change without notice. NetApp, the Network Appliance logo, SnapMirror, SnapRestore, and WAFL are registered trademarks and Network Appliance, NearStore, SnapDrive, Snapshot, SyncMirror, and The evolution of storage are trademarks of Network Appliance, Inc. in the U.S. and other countries. Windows is a registered trademark of Microsoft Corporation. UNIX is a registered trademark of The Open Group. Linux is a registered trademark of Linus Torvalds, the original author of the Linux kernel. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.


Enterprise Application Integration — Siemens HiPath and mySAP CRM: Communication That Boosts Productivity


Bernd Kuhlin, President, Siemens Enterprise Networks

Through the intelligent integration of real-time communication with e-business applications, your organization can open up all kinds of possibilities for more effective, productive business processes. With successful, customer-oriented collaboration that already goes back a quarter of a century, Siemens and SAP have now broadened our focus to bring this level of integration to your customer relationship management needs. As part of our global technology partnership, we are providing innovative solutions and best-practice scenarios that make the most of mySAP CRM, with preconfigured packages designed to enhance your communication infrastructure as quickly as possible, for greater return on infrastructure investments, enhanced customer service, and greater employee productivity — inside and outside the office.

Together, SAP and Siemens are working on customer relationship management (CRM) solutions that take advantage of impressive multi-channel communications. With mySAP CRM 3.1, all communication channels — SMS, fax, email, instant messaging, phone calls, phone conferences, web chats, whatever — can now be accessed via a uniform portal interface. All employee office-functionality is bundled in the portal, enabling employees to perform their daily tasks from a single logon, and providing constant access to data in existing e-business applications.

Employees are no longer tied to the desktop for access to this wealth of information, and even staff who work “on the move” benefit from investments in office infrastructure. The entire spectrum of stationary and mobile devices is integrated in the mySAP CRM communication flow, so staff can hook phones, notebooks, PDAs, even tablet PCs into the company’s complete communication infrastructure. With the right technology and solutions in place, your staff can use all communication channels for immediate access to background information about a contact, customer, or product — for electronic customer relationship management, or eCRM.

To bring together the technology and solutions to make eCRM a reality for your mySAP CRM systems now, Siemens Information & Communication Networks, in collaboration with SAP, is offering its comprehensive HiPath product and service portfolio:

  • The HiPath 3000, 4000, and 5000 IP-Communication Platforms, which are centrally managed, can be flexibly configured and expanded, and are open to standard-compliant third-party applications.

  • Siemens’ own applications, such as HiPath ProCenter (used to install and run complex customer contact centers), HiPath MobileOffice (an extensive software suite in its own right, containing user and desktop mobility solutions), and HiPath Teleworking (which integrates external employees).

  • Workpoints, such as IP phones and the digital phones in the optiPoint-500 family, as well as soft clients, which make desktops the hub for every kind of communication.

  • Meta Directory Services (MDS), which offer enterprise-wide web services designed especially for global players, by combining applications, workpoints, and security functions.

These solutions, together with those from SAP, ensure seamless integration of all a customer contact center’s front- and back-office operations, even when these are scattered across multiple sites, thereby guaranteeing cost-effective customer support. In addition, closer integration between HiPath architecture and SAP’s business software translates into more efficient workflows that cut costs and have a direct, positive impact on the productivity of your employees.

SAP has recognized this closer integration between HiPath convergence architecture and SAP’s business software with an award at SAPPHIRE ‘02 in Lisbon, where Siemens IC Networks won the SAP Pinnacle Award 2002 in the category “mySAP CRM Innovation and Development” for its commitment to “IP convergence architecture — integration in HiPath MobileOffice.”

Improve Customer Service and Achieve Higher ROI on Your Infrastructure Investments
This kind of eCRM system meets two central corporate objectives:

  • Customer satisfaction is improved, thanks to faster response and turnaround times. Whether inquiries are submitted by mail, fax, or as a web chat request, skill-based routing ensures that inquiries are fielded by the agents best trained to deal with a customer’s requirements, and that your employees are empowered to act — all of which helps cement customer loyalty.

  • Employees become more productive. Sales and service staff can work more efficiently and make better use of I&C infrastructure, ensuring a rapid return on investment.

It makes no difference whether agents are in the office, working from home, or on the road — wherever they happen to be, HiPath ProCenter provides secure access to the corporate network, allowing sales and service staff a degree of mobility their predecessors only dreamed of. HiPath Teleworking ensures that employees can be reached at work, at home, or on their mobile phone — all via a single number, with a single voice mailbox to a

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