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Special Feature: Homeland Security

by SAP and Partners | SAPinsider

April 1, 2004

by SAP and Partners SAPinsider - 2004 (Volume 5), April (Issue 2)

Does Your Family Have a Plan for an Emergency or Terrorist Attack?
Q&A with Steve Peck, President of SAP Public Services

Tom Ridge, Secretary of the US Department of Homeland Security (left), Steve Peck, President of SAP Public Services (right), and Patricia McGinnis, CEO, Council for Excellence in Government, following the San Diego Town Hall meeting


HP Develops, Designs, and Delivers Homeland Security Solutions

Life in the Fast Lane: RFID Powers Border Crossing and Secure Access Programs

Biometric Security for SAP Solutions: bioLock from realtime North America

This question and many others were tackled at a recent Homeland Security Town Hall forum, where public safety officials and US Department of Homeland Security Secretary Tom Ridge addressed questions and feedback from the citizens of San Diego, California. Among the panelists, Steve Peck, President of SAP Public Services, provided insight into how the private sector is actively partnering with the public sector to help the United States prepare, secure, and protect against potential threats.

Key themes that resonated during the panel discussion were the continued need for enhanced national and regional collaboration, a call for increased citizen communication and preparation, and a continued partnership with industry to leverage advanced tools and practices. This special feature focuses on how SAP and its business partners are helping the public sector address new demands and potential risks.

In a recent interview, Steve shared his thoughts on how public sector organizations can bring together people, processes, and technology to help serve, protect, and defend.

Q: How is SAP working with the public sector to assist in the war against terror?

The US military and homeland security departments are currently using SAP solutions to deliver the right information to the right people at the right time. Our solutions bring together actionable information to help identify, disrupt, and respond to the threats facing our nation.

We understand that cooperation, collaboration, and partnership between the public and private sectors is critical in fighting the war on terrorism. Private industry and information technology will play a vital role in helping government agencies manage critical assets and leverage information to prevent, prepare, and respond to potential attacks. We believe an open dialogue is vital to better understanding the needs of the public sector. Secretary Ridge and his team understand this unique ecosystem, and are facilitating open dialogue with private industry to help us gain insight into the solutions the public sector requires. SAP is also serving on key committees addressing issues such as global trade, security standards, and private and public sector collaboration.

For instance, SAP is currently working with mobile technologies to put vital information into the hands of first responders. We are also actively working with the US Office of Customs and Border Protection to improve the collection and analysis of global import and export information, to expedite trade across US borders, and to link actionable information across federal agencies, state and local governments, and private sector partners to secure and protect our ports. Annually, SAP invests over $1 billion in research and development to provide our customers with solutions that help them achieve their mission.

Q. What is your vision of how SAP can help government in the war against terrorism?

Technology plays a critical role in the war against terrorism and at some level touches every aspect of border security, emergency response, information analysis, external coordination, and administration. A sound technology infrastructure is essential to driving inter-agency collaboration and getting the right information to the right people at the right time. Integration is a key prerequisite for the transparency and visibility agencies need to coordinate federated operations, resources, and readiness that make up the homeland security response community. You simply cannot do this without an open, flexible, and common infrastructure.

SAP helps government organizations manage critical assets and infrastructure to ensure that government officials have the right people, information, and resources to prevent, prepare, and respond to potential attacks. SAP is working with all levels of government — federal, state, and local — to provide a critical technology platform that enables government organizations to accomplish their mission.

Q. Can we make our infrastructures flexible enough to address both business and security needs?

Absolutely — government and private industry can strike the right balance in their infrastructures to protect and defend while enabling business to grow and innovate. What is key to achieving this balance is bringing together people, processes, and technology. For example, in the emergency preparedness supply chain, what does a first responder commander need to know? They need to locate the people and supplies that will help respond to the event. If these assets have been compromised as a result of the event, where do these first responders turn to find what they need?

These are the types of systems we are spending time organizing now, to better enable responsiveness to an emergency. At the same time, SAP and many of our partners are also actively engaged with the Department of Homeland Security Business Advisory Council to advise the administration on the impact to industry of proposed security policy and legislation.

Q. What has been the economic impact of homeland security on the business community?

The economic ramifications of enhanced security are an increasing concern. We have been watching state and local entities struggle with how to react to the next orange-level alert and how to cope with the increasing cost.

So at SAP we started with the simple premise of an integrated business process. We have found, especially in light of 9/11, how this integrated process across an organization or in multiple entities around the globe can better react and defend against terrorism, both from a security perspective and an economic perspective.

One of the areas that brings together the issue of economic impact and increasing security requirements is the issue of global trade and securing our ports and borders. SAP is working with organizations like the San Diego Union Port Authority and the Office of Customs and Border Protection to provide the strategic platform to manage vital assets, distribute information, and enable partnerships that secure global trade while providing enhanced security and visibility. We all serve a vital role in keeping the economy healthy, protecting our way of life, and sharing information across the globe to ensure security.

Q: What is the best way to leverage technology to curtail costs and mitigate the impact that mounting security measures pose to international trade?

Imagine being able to instantly know the origin of goods scheduled to travel through the nation's transportation network before they ever leave the manufacturer. Imagine having the ability to detect whether or not a container has been tampered with and being able to seamlessly make that data readily available to all the agencies that have a vested stake in that information. This type of visibility is possible with the right processes, integration, and infrastructure. SAP solutions are helping to make this vision a reality.

Everyone involved in trade — whether manufacturers, wholesalers, retailers, transportation providers, and government — can benefit from knowing where products are at any point in time. Increased visibility can help facilitate improved collaboration between partners and customers, while at the same time helping our government protect our nation without impacting trade.

For more information on Homeland Security, visit

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HP Develops, Designs, and Delivers
Homeland Security Solutions

Bill Mutell,
Vice President of HP Global,
Homeland Security

Information crucial to homeland security needs to move across borders and around the country — while at the same time being governed by a common set of rules. This critical information must flow horizontally among federal agencies, as well as vertically among federal, state, and local governments — in some cases, worldwide. Most importantly, it must generate actionable intelligence, providing early detection of natural and manmade threats and arming defense, intelligence, homeland security, and law enforcement organizations with accurate data.

HP created its Global Homeland Security Program Office to deliver interoperable, mission-enabling technology to assist governments in preparing for and responding to emergencies, secure borders, and process intelligence.

HP offers a comprehensive portfolio of Adaptive Enterprise solutions to help government agencies measure, architect, and manage a new, agile enterprise environment that will drive greater performance in the delivery of services to both citizens and government end-users alike. HP helps facilitate an agency's IT architecture implementation by leveraging and building upon the customer's existing infrastructure to create open, scalable, interlocking IT and data architecture.

HP has a broad portfolio of homeland security solutions that address:

First Responders
Law enforcement, firefighters, and other emergency response personnel

Border Security
Smart IDs and passports, customs, ports, and cargo

Defense and Intelligence
Analysis, planning, and implementation

Emergency Preparedness
Infrastructure disaster assessments and modeling simulation

Infectious disease tracking and reporting

Crisis Communications
Inbound and outbound notification systems

HP remains a pioneer and leader in developing innovative technologies. By working with partners such as SAP, we can bring a complete range of infrastructure, software, and services solutions to address the requirements of homeland security. With over half of all SAP installations running on HP along with our long-standing global alliance, we provide a wealth of experience and capabilities to assist customers in meeting their IT challenges.

"HP is proud to be a trusted government partner for many years, and we are honored to help the (Department of Homeland Security) work through some of the challenges it faces with IT integration ... it is one of the reasons why we have set up a new program office for homeland security ... to bring the full capabilities of HP to bear on this critical work."

— Carly Fiorina, CEO, HP
Regarding ongoing meetings with
U.S. Department of Homeland Security Chief Tom Ridge

For more information on HP and its Global Homeland Security Program, visit

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Life in the Fast Lane: RFID Powers Border Crossing and Secure Access Programs

Kate Rafferty-Coronado
Director Global Alliance Program,

One of the key components of homeland security is access control. What systems can provide quick and easy access to authorized parties while limiting access to those not authorized? The Department of Homeland Security has implemented two methods at U.S. borders and other entry points, and is looking at others. The first application controls access through identification of individuals traveling in vehicles, the other controls access through vehicle identification

Take a look around the next time you're sitting in your car, waiting in line to cross the U.S.-Canadian border. While you're fiddling with the buttons on your radio, leafing through a magazine, or playing your GameBoy, cars in the NEXUS lane next to you likely are proceeding rapidly across the border.

Become a member of the NEXUS program and you too could find yourself in the fast lane.

NEXUS was developed jointly by the United States and Canada to expedite border crossings by low-risk travelers. "We have thousands of low-risk travelers who cross the border frequently," said Tom Campbell, NEXUS program manager for the new U.S. Department of Homeland Security. "We know them. They know us."

After considering a number of possibilities, U.S. immigration officials, now part of the Homeland Security department, selected a system that relies on a backbone of Intermec Intellitag radio frequency identification, a technology known as RFID (radio frequency identification). First piloted at a small port in Port Huron, Michigan, the system now is being rolled out to every major trade corridor across the countries' mutual border. NEXUS currently is operational in the Pacific Northwest; Detroit; Michigan; and Buffalo, New York.

NEXUS Helps Speed Authorized Drivers Through Customs

Here's how it works: Participants sign up for the NEXUS program at enrollment centers set up adjacent to major border crossings. Each participant is fingerprinted, has his or her photo taken, and completes an enrollment form. After a background check, the participant is called in for a personal interview. Successful applicants receive a NEXUS identification card about the size of a credit card.

Embedded in the card are a computer chip and a tiny RFID antenna. With that card, a NEXUS program participant can access specially designated crossing lanes. Once in the lane, he or she holds the card up to an RFID reader positioned well in front of the inspection booth. The reader flashes the participant's photo and information onto a computer screen inside the booth. The inspector verifies that the photo on the screen matches the vehicle occupant and, if all checks out, authorizes the car to proceed.

This same process would work for corporate security vehicle access areas: The system would tie into existing secure access databases that could feature photographic vehicle information. In addition to making their jobs easier, this technology could help gate guards process vehicles more quickly, allowing them to perform other functions.

A NEXUS Lane at the U.S. - Canadian Border

Only vehicles with all-NEXUS-cleared participants are allowed into the NEXUS lanes. If there is more than one NEXUS participant in the vehicle, the reader and screen can display several photos for visual identification at once. If you're crossing the border with someone who is not a member, you have to go through the regular system. (A corporate security use might allow guest passes tied to the security card.)

The transaction takes significantly less time than clearance through the standard lanes. A typical NEXUS inspection takes less then 5 seconds to complete.

The system seems simple, but powerful security capabilities are built in. The original background check limits program participants to those who have no criminal history, those who have no immigration, customs, or agriculture violations, and those who are otherwise admissible to Canada or the United States through regular crossings.

In addition to the NEXUS program, personnel identification is also used in the US at the FORSCOM (United States Army Forces Command) installation at Ft. McPherson, Georgia, where authorized vehicles have windshield RFID tags.

These work much like the tags used at tollbooths across the country. The difference in this case is that security personnel have access to the photographic information on the authorized driver (similar to the NEXUS program). If drivers match the information presented to the guard, they are allowed access.

More than 50,000 people are enrolled in the program so far, and the enrollment centers are processing applications at a fast clip. In the months since it was installed, the NEXUS program has dramatically cut crossing times for enrollees, and it has helped ease the workload of border agents already stretched by newly tightened security requirements, giving them more time to spend on higher-risk security activities.

The result is systems that benefit border inspectors and security guards as well as NEXUS participants and base personnel — because the fast lane is where you want to be.

SAP also is focused on RFID market requirements, with special focus on how RFID technologies can further optimize its clients' overall enterprise applications. SAP's solution, the Auto-ID Infrastructure, is uniquely positioned to translate the huge volume of RFID "beeps" — or in this scenario, the huge volume of security data — into real-time business information. Intermec Technologies has partnered with SAP in making this advanced IT landscape a reality.

For more information on the NEXUS program, visit cgov/travel/inspections/nexus.xml. For further details on Intermec Intellitag technology, see

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Biometric Security for SAP Solutions:
bioLock from realtime North America, One of the First SAP Integration-Certified Fingerprint Access and Functions Control for SAP Solutions

Thomas Neudenberger
Chief Operating Officer,
realtime North America

In recent years, security has become an increasingly important issue for many organizations. With increased homeland security requirements and legislative mandates such as Sarbanes-Oxley, HIPAA, and the California Act, many organizations are looking for new and innovative solutions to protect vital information and systems.

With these increased security requirements in mind, realtime North America developed bioLock to protect and secure IT systems against unauthorized access and to capture an audit trail of users and actions within your SAP systems.

Security at Your Fingertips

To help organizations comply with regulations, prevent against fraud, and protect against homeland security threats, realtime has developed bioLock, one of the first SAP integration-certified fingerprint access and function control solutions to secure your complete SAP system using biometrics.

With bioLock, critical tasks, including information on user identity and actions taken within the system, are logged in the SAP log file. bioLock allows organizations to actively secure their systems using biometric technology and are able to track and audit system actions — all key elements of security compliance. bioLock uses a Cherry keyboard and Cherry ID Mouse with an AuthenTec fingerprint sensor (see Figure 1), which uses AuthenTec's patented TruePrint technology. SAP presented bioLock to SAP customers at SAPPHIRE 2003. SAP customers can now test-drive bioLock at the SAP Global Solution Center in Newtown Square, Pennsylvania.

Figure 1
bioLock Uses the AuthenTec Fingerprint Sensor

Brevard County — Leveraging bioLock to Protect and Serve

Brevard County, home to Cape Canaveral and NASA facilities, is one of realtime North America's first government organizations to implement the bioLock solution to provide enhanced system security. With large quantities of emergency stockpiles and secure space launch areas, Brevard required robust security access capabilities; with that in mind, Brevard selected bioLock to assist the county with a secure single sign-on solution for multiple systems, to provide enhanced security authorization for access to sensitive human resources information systems, and to assist in compliance with the federal HIPAA standards. The Brevard security effort was recognized as a recipient of the prestigious InfoWorld 100 Award in 2003.

"When I first saw this innovative technology, I thought: This is something we absolutely need here in the State of Florida to improve our Homeland Security. I personally introduced realtime to Brevard County Government, and I hope that the successful installation at Brevard will inspire more government and private organizations across the nation to protect their vulnerable IT systems with innovative biometric technology."

Kenneth D. "Pete" Gunn, Director, Safety & Security, Homeland Security Coordinator, Florida Space Authority

For details on how bioLock can help secure your vital information and systems, visit for articles, statistics, and an automated security education session. For more information on realtime North America, Inc., visit

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