EASY SOFTWARE INC.
As an SAP customer, it's inevitable that, at one time or another, your company has considered the need for a more effective means of archiving data and managing paper forms, due to productive databases growing to capacity and mountains of paper documents slowing your business processes. Most companies readily acknowledge the need to tackle this issue — after all, over the years, the data in your enterprise systems only continues to grow, and something must be done about storing, filing, and tracking paper forms within your company. But with competing priorities and shifting demands on budgets and resources, rather than taking action many companies simply limp through. They live with reduced performance, limitations on database reorganizations, increased backup times, and untapped productivity gains that would, if corrected, provide a competitive edge.
Two Critical Reasons to Reexamine Your Archiving and Document Capture Strategies Now
Why has this become a pressing issue once more for SAP customers and enterprises globally?
New releases of SAP solutions are delivering important benefits to your company's business endeavors, and companies are strategizing their upgrade path. Before embarking on such a
business-critical exercise, they recognize that the entire upgrade progress will
be streamlined and simplified only if they first archive years of accumulated data.
Regulatory requirements, such as those from the Public Records Office (PRO) in the United Kingdom, DOMEA in Germany, or DOD standards (5015.2-STD) and the Sarbanes-Oxley Act in the US, are increasing the pressure to better manage and track both data and paper documents across your enterprise.
To help customers address the issues of document and data management, SAP has introduced two SAP Direct Packaged Services offerings: Data Archiving and Document Capture.
SAP Direct Packaged Services are a catalog of point solutions that offer a fixed-scope, fixed-price approach. Coupled with short implementation times, these offerings represent a compelling argument to address real business problems and bring your company quickly into more efficient and cost-effective data and document management. Ordered and delivered through SAP solutions in a set timeframe, you can have the confidence to take action — with key yet cost-effective services that deliver real benefit to your organization quickly and with a high ROI.
SAP Direct Packaged Services offer companies a great opportunity to tackle these business challenges head-on in a cost-effective and timely manner that delivers real results with a targeted scope.
Data Archiving Packaged Service
The Data Archiving Packaged Service supports the archiving of data files generated from standard SAP archiving tools — the Archive Development Kit (ADK), Document Relationship Browser (DRB), Archive Information System (AS), Data Retention Tool (DART), and the ArchiveLink interface. SAP provides these tools to help its customers implement data archiving specifically for an SAP solution landscape (Figure 1).
| How ArchiveLink and EASY SOFTWARE Work Together in the Data Archiving Packaged Service
EASY SOFTWARE — an SAP Software Partner that has made archiving, imaging, and document management expertise its focus for more than 14 years — provides SAP customers with simplified archiving power through the Data Archiving Packaged Service. This packaged service offers deeper integration into data and document storage requirements by removing the need to
administer and manage archive files "manually" within the SAP solution landscape. Instead, via ArchiveLink, access to the archive files is managed within EASY SOFTWARE, providing transparent access regardless of whether the files are stored on local hard disk, on a SAN, or with an optical jukebox.
The return on investment is compelling: it provides seamless access to data and printlists from within the SAP GUI; and while storing data archive files, you can also store and retrieve outbound documents such as sales invoices, purchase orders, delivery notes, or dunning letters as part of the same offering.
Document Capture Packaged Service
If receiving, categorizing, and filing paper-based processes has become unwieldy and costly, implementing the Document Capture Packaged Service provides a solution. This offering allows you to scan and store inbound documents into a central document store, making documents easily and seamlessly available to every SAP user in your organization and speeding up your business processes.
Again, in this Packaged Service, EASY's offering works with SAP's standard ArchiveLink functionality and can be subsequently incorporated into SAP workflow functionality for additional business improvements.
By implementing the Data Archiving and Document Capture Packaged Services, companies can form a platform on which they can build an enterprise-wide archive, retrieval, and document management solution, particularly leveraging the modular EASY SOFTWARE family of products, and thus maximizing access to information regardless of its source (SAP or non-SAP solutions) and regardless of a users' native application environment (ranging from SAP GUI, to Windows, to a Web browser, among others).
Existing customers are delighted with the simplicity and effectiveness of SAP Direct Packaged Services. One customer of the Data Archiving Packaged Service stated:
"This has been our first experience of using a Packaged Service, but if this experience is anything to go by, it will not be the last. As opportunities present themselves to use an "all-in-one" offering, which releases our own resources for other duties, we will certainly take advantage of them. If this is a sign of how SAP [solutions] are changing, they will redefine the meaning of rapid deployment and customer value."
For more details on this customer implementation, see
Proven Solution from a Proven Leader
With a wealth of experience in the SAP marketplace, EASY solutions have maintained ArchiveLink Certification since 1996. EASY has an established, worldwide customer base with almost a thousand customers with SAP solution integration and a total of more than 7,000 customers using our products.
SAP Direct Packaged Services make sense for customers — they simplify the often daunting process of decision-making and action around archiving and document management. At the same time, these packaged services allow organizations to take advantage of EASY SOFTWARE's proven products and experience to tackle their own data archiving and imaging challenges.
To learn more about EASY
SOFTWARE solutions, visit http://sappackages.easy.de. For more on the Data Archiving and Document Management Packaged Services from SAP Direct, visit www.sap.com/usa/direct.
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CEO, Esker, Inc.
It's not the concept of integrating fax or email with business applications that makes most SAP professionals cringe. After all, there is much to be gained by eliminating manual processes involved in the delivery of purchase orders, invoices, sales acknowledgements, and customer statements generated by SAP solutions.
The reality is that many organizations have neither the time nor the resources to research and evaluate potential automated document delivery solutions. Concerns about possible disruptions to business processes can also be a barrier to e-business. Now, with the availability of the SAP Automated Fax/Email Packaged Service, Esker and SAP make it fast, easy, and affordable to implement an automated fax or email solution. This packaged service allows users to send either fax or email output directly from their SAP system.
A History of Success with SAP Direct
SAP Direct was originally offered in the United Kingdom in 2000, and the SAP Automated Fax Packaged Service has been one of the most requested packaged services from SAP. As Esker broadened its software capabilities, SAP chose to enhance the packaged service to provide either fax or email services. (In addition, SAP also now offers an upgrade packaged service that supports both fax and email.) Today, the Automated Fax/Email solution is one of the top three packaged services from SAP America.
Powered by Intelligent Automation
The Automated Fax/Email solution uses Esker DeliveryWare technology to output SAP documents. This technology addresses many common problems that organizations experience related to their business correspondence — manual handling errors, ever-increasing IT complexity, slow processes, high postage costs, competitive pressures, and more.
With the packaged service, SAP customers get proven fax or email automation technology with practical, flexible, automated document delivery tools that seamlessly integrate with SAP solutions to address the business need of sending fax or email directly from an SAP system (Figure 1).
| Esker Technology Powers the SAP Direct Automated Fax/Email Packaged Service
At the core of the packaged service is the Esker Rules Engine — Esker content-based technology to automatically format application output and deliver documents to any destination via any combination of output media. Unique in the industry, the Esker Rules Engine recognizes specific content within print streams, data streams, and messages, or recognizes files from a folder. Based on this recognition, it automatically applies the appropriate business rule.
For example, a purchase order may contain a vendor's name, address, and fax number — but the preferred delivery method is email. Recognizing the vendor's name within the document, the Esker Rules Engine will use this data to prompt a database query to extract the associated email address required for delivery.
Application output or incoming data can be formatted to include text lines, fonts, logos, and bar codes. The packaged solution can also create charts, graphs, and sub-calculations directly within the document. Raw data can be quickly and easily transformed into an appealing document rather than relying on a consulting company to do the work.
Fast Implementation and ROI for Higher Profitability
Seamless integration allows you to
automate fax or email communications without modifying your information systems or your business processes. Esker is a partner with SAP's Software Partner Program, and the Esker solution is based on an SAP Certified Interface, assuring you of a complete solution that makes it easy to get more value from your investments in information technology.
The Esker solution serves the entire enterprise — SAP R/3, mySAP Supply Chain Management, mySAP Supplier Relationship Management, mySAP Customer Relationship Management, and more. By automating the delivery of documents previously tied to manual distribution methods, you reduce the cost of communication with your customers, distributors, and suppliers.
Success Story: H.J. Heinz
While working on its first SAP implementation in Europe, global food manufacturer H.J. Heinz was looking for a simple, scalable solution for sending
standard SAP output direct to its customers. "Our fundamental requirement was to fax purchase orders to suppliers directly from our SAP system using fax numbers from the Vendor master file," said John Glennon, Heinz Senior Product Manager. "The SAP Automated Fax Packaged Service did this without any problems."
Bashrat Din, Managing Director for Esker in the United Kingdom, said, "We are delighted that SAP customers such as Heinz are benefiting from Esker technology as part of SAP Direct Packaged Services. Our solutions help customers improve, simplify, and automate their existing SAP fax operations and deliver immediate additional value to their investment in SAP solutions."
The savings you achieve translate directly to higher profitability. Best of all, the Automated Fax/Email solution offers return on your investment in weeks, not years. The SAP Direct Automated Fax/Email packaged service includes Esker software, installation, configuration, and knowledge transfer for key users — all in less than 30 days, for less than $30,000.
Real Results for Today's Critical Business Challenges
One Esker customer dropped its cost of delivering purchase orders from $0.63 for printing, mailing, and handling to just $0.06 for e-delivery — saving more than 90% of document costs annually. For many companies, moving from
physical mail to e-delivery reduces the collection cycle from weeks to days and frees up significant amounts of cash. Improvements in customer and partner service are immeasurable.
For more information on the SAP Direct Automated Fax/Email Packaged Service, please visit www.sap.com/usa/direct.
Esker is a recognized leader in helping companies eliminate manual paper processes with Esker DeliveryWare, which forms the basis for the SAP Direct Automated Fax/Email Packaged Service. Esker DeliveryWare is a comprehensive solution that automates every phase of document creation and delivery out of any application. Specializing in automating the transformation and distribution of SAP solution-generated output, Esker solutions also work with any other business
application to streamline and automate document flow without custom programming.
Customers have gained significant operational efficiencies, time and cost savings, and have realized ROI in as little as three to six months. Esker has a dedicated R&D team focusing on SAP and a working relationship with SAP Labs. SAP customers around the world use Esker to streamline document-centric business processes.
Founded in 1985, Esker operates globally and has over 25,000 customers and millions of licensed users worldwide. For more information, visit www.esker.com.
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The Cypress Forms Overlay & Document Enhancement Packaged Service is an SAP Direct offering that makes it easy to build forms that are ready for go-live in just hours. This
SAP-certified interface is powerful enough to create forms without ABAP programming, or the need to buy printer chips to support barcodes, signatures, or other components found in complex forms. With Cypress, forms creation is exactly as it should be: fast, easy, and at a cost savings of up to 10 days of labor per form, a perfect fit for enterprises of all sizes.
Rapid Deployment — Anyone Can Create Forms
In an SAP solutions environment, creating a typical form takes between 5 and 10 days of coding, compiling, and testing. With Cypress, that same form can be created in a couple of hours by virtually any employee. No matter how sophisticated your form requirements, any user who can draw lines and boxes in an off-the-shelf application like Word, Visio, or PageMaker can quickly and easily create forms for your entire
enterprise. It's really that easy.
This packaged service overlays data generated by SAP solutions with the forms you draw (Figure 1), as opposed to building forms programmatically through ABAP code or by using tools that require extensive training in complicated form logic. Even when you need to move SAP data around the page to suit your ever-changing needs, Cypress makes the process fast, easy, and code-free.
| Cypress Makes Forms Design and Management Easy
Platform Independence — Streamlined Change Control
The packaged service enables you to populate forms with data generated from any application on any platform (Windows, UNIX, AS/400, mainframe, etc.). This flexibility allows Cypress to run in a process external from SAP, which maximizes the overhead
performance of your existing SAP
applications. Since Cypress uses the output mechanism of your SAP
applications to populate the forms you create, no changes to your SAP applications are needed. By not altering SAP applications to support new forms, the change control process is streamlined and shortened.
From start to finish, this SAP Direct Packaged Service gives your enterprise unprecedented control of all your forms management needs.
For more information, visit www.cypress-software.com and www.sap.com/uk/direct.
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Vice President of
North America Sales,
As an SAP global software partner, IXOS
Software has been providing solutions for
document and data archiving for SAP customers
for more than a decade. Now, as part of SAP
Direct, IXOS has two packaged services offerings — Data
Archiving and Document Capture. Packaged
services offer a fixed price, along with
a very targeted scope and benefits proposition
that is especially attractive to SAP customers,
and it delivers a perfect entry point to
an enterprise-wide archiving solution that
IXOS is renowned for. What makes our SAP
Direct offerings among the top-selling Packaged
Data Is an Asset— Look After It!
Your daily business activities produce copious amounts of data, causing the SAP database to continue growing. As with all applications, the database will reach its capacity and affect access and response times, resulting in unhappy users. Backups and database reorgs will also take longer. The Data Archiving Packaged Service is the solution for ensuring continued long-term, secure access to historical data by allowing obsolete SAP data to be relocated to a secure and more cost-effective storage system.
Database growth is minimized and performance improved. The viewing of archived data is available directly from the user's familiar SAP interface, where both online and archived data can be displayed. With the data archived on a secure and tamper-proof storage medium, your organization is able to manage data retention periods and comply with the various rules and
regulations governing how long your business data should be kept.
Cut Out the Paper Chase
With SAP increasing the efficiency of your business processes, it is important that the documents as well as the data generated become part of these processes. SAP data must be linked to corresponding documents, so they can trigger sequential procedures and therefore optimize the overall business process. Linking documents to their relevant business transaction allows users to find them intuitively and not waste time searching paper files.
Linking document content to the SAP business process reduces information silos, expensive regular mail or express delivery services, and paper archives. It enables you to create
synergies and efficiencies within your organization.
By offering a highly scalable and secure repository for business-critical SAP business documents and data, the Document Capture Packaged Service is designed for the complete range of business documents such as incoming/outgoing invoices, orders, delivery notes, quality certificates, HR employee documents, and any internal documentation.
|Key Benefits of Document Capture
||Key Benefits of Data Archiving
- Reduces costs of physical paper storage
- Reduces business risk by eliminating information silos, paper misfiling, or loss of paper documents
- Minimizes user impact, as the familiar SAP GUI is used to access documents
- Optimizes core business processes such as invoice verification or customer query handling
- Enhances business efficiency
- Reduces copying costs for internal circulation
- Maintains system performance
- Lowers administrative costs
- Reduces system backup and recovery times
- Ensures cost-efficient system upgrades or migrations
- Minimizes user impact, as the familiar SAP GUI used to access data
- Manages retention periods and addresses compliance regulations
- Keeps the test system duplication schedule
up-to-date by reducing the size of the
For more information on IXOS Software, visit www.ixos.com. For more on the Data Archiving and Document Capture Packaged Services, please visit www.sap.com/usa/direct.
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SAP Support Services offer customers a way to manage risk, lower their TCO, and increase their ROI for their SAP Solutions. SAP Support Services provide three categories of service:
Solution Management Optimization services ensure that customers' SAP solutions are working to their maximum potential at all times. These services work together to reduce total cost of operations and improve system performance by eliminating costly performance bottlenecks, improving the flow of core business processes, and minimizing hardware investment by optimizing hardware use. The portfolio of onsite and remote services is classified into four groups: performance, application integration, data volumes, and system administration.
'safeguarding, Solution Management Optimization, and Empowering have proved to be an important instrument to drive knowledge transfer both within [our company] and between SAP and [our company]. This exercise moved our application people and our basis people much closer together as they recognized the interdependency required for real
Empowering services help customers to develop a successful support organization that provides end-to-end onsite support through knowledge transfer, joint projects, and exchange programs between business and technology owners and SAP experts. SAP Empowering services help develop an organizational framework to support customers' continuous business improvement and transformation. These services are ideal for customers looking to optimally manage their SAP solution, incorporate the best practices within their organization to manage requests for improvements and enhancements, and empower their key users to maximize their SAP solution.
Safeguarding offers services for the different phases of customers' solution life cycles: implementation, operations, and upgrade. The goal of these services is to help identify and reduce risk to implementation projects and operations by defining a risk management and service plan. Safeguarding services help customers in the end-to-end management of their core business processes and are ideal for customers that are preparing for a go-live or working to determine if their support organization is positioned and staffed optimally.
For more information, contact SAP Support Services at SupportSales.America@sap.com
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SAP Service Select is an innovative program from SAP Consulting designed to deliver tangible value to customers by providing a rapid return on investment (ROI) while reducing risk. These services can be purchased from SAP Direct US (www.SAP.com/usa/direct) or by contacting your customer representative directly.
"These unique offerings combine best practices and SAP expert consulting, and reflect our commitment to helping customers achieve business goals, on time and within budget," says Sean Kelly, Vice President, Solutions, SAP Consulting. "Service Select is targeted at our existing as well as prospective customers."
SAP Consulting offers workshops, assessments, and accelerated implementation packages that cover a variety of mySAP product and industry solutions. SAP Consulting's accelerated implementation approach allows customers to invest in world-class solutions with the confidence and security of having a reliable, predictable timeline and cost. And because SAP Consulting is part of SAP Customer Services Network, customers have a single point of access to other SAP solution services, including education, support, custom development, and hosting.
Today, SAP Consulting has 12 Service Select packaged services offerings available for customers. The services help customers realize the value of SAP quickly, efficiently, and effectively. The packages include:
|SAP Sarbanes-Oxley Service Select
SAP Demand Planning Service Select
SAP NetWeaver Service Select for Business Intelligence
SAP NetWeaver Service Select for Application-to-Application Integration
SAP System Consolidation Service Select
SAP Enterprise Service Select
SAP Consumer Products Service Select
SAP High Tech Service Select
SAP Professional Services Service Select
SAP Upgrade Service Select
SAP NetWeaver Service Select for Master Data Management (MDM)
SAP Interaction Center Service Select
For additional information, contact your customer representative or call SAP Service Select at +1 888-727-2955.
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