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The insideEdge (SAPinsider Vol. 6, Iss. 4)

by Greg Tomb | SAPinsider

October 1, 2005

by Greg Tomb, SAP Services SAPinsider - 2005 (Volume 6), October (Issue 4)

David Ludlow
Vice President, Product Management

If you're accountable for the ROI of an SAP solution implementation, there are probably a few concerns that keep you up at night:

  • Unforeseen risks — Problems will occur during an implementation project, and it's unlikely you'll be able to predict them by yourself.

  • Performance issues — You'll inevitably face unplanned downtime, slow system response, and difficulty running and operating your solution.

  • A disconnect between your requirements for a solution and the solution itself — What if the design of the implemented solution doesn't meet your business need?
  • Get ready to sleep easier. SAP Services has the portfolio to provide the necessary expert guidance and quality assurance whenever you need it. Our comprehensive services portfolio is based on our deep understanding of SAP technology and our commitment to your business success. It's designed to bring you targeted services at critical inflection points to ensure you get an optimized outcome with lower risks and lower costs.

    SAP Services can provide you with a customized roadmap, defining a unique vision of your success while staying responsive to your current challenges. We'll conduct immediate on- and off-site quality checks at key junctures in your implementation project, helping detect problems before they work their way into production — and before you commit your design to cables and servers. And if you're already in operation, you can turn to SAP Services for delivery-based assessments and advice. In nearly every case, we can help you lower operating costs, mitigate risks, and yield a more productive environment.

    Looking ahead to 2006, I'm advising every SAP customer to:

    1. Make sure SAP is directly involved in every project you launch, regardless of whether SAP consultants are playing a leading or supporting role. For more information on how SAP can help, please visit us online at, call us at +1 888 727-2955, or contact your SAP Customer Engagement Manager.

    2. Invite SAP to come in and do an assessment of your existing SAP infrastructure. We can almost always find you substantial savings. SAP reviews of ongoing customer operations consistently generate recommendations that shave 20 percent off infrastructure costs.

    3. Familiarize yourself with your maintenance contract and all the services it entitles you to at no additional cost. SAP Standard Support delivers mission-critical support services around the clock — and around the world — allowing you to improve your SAP solutions continuously with proactive services, software updates, monitoring of systems and core business processes, and access to SAP's online community.

    The SAP Services portfolio brings the talent and commitment of SAP's best consulting, support, and development personnel directly to your project. There's no substitute for their vast experience. It's the best way to ensure your implementation gets done right and yields high value — and that you get a good night's sleep.

    Greg Tomb
    Executive Vice President,
    SAP Services, North America

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