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SAP for Utilities: Leading the Charge for Long-Term Energy Efficiency

by Klaus Heimann | SAPinsider

July 1, 2009

To help customers embrace a shift toward energy efficiency, the utility industry must be able to show consumers that the time and money they invest in new, efficient technologies will be worthwhile. Uncover how the integration of SAP for Utilities with Smart Grid technology is both an opportunity and an obligation for SAP.

Society faces a critical challenge: Increasingly expensive fossil fuel reserves, which so many individuals and firms rely on for their energy needs, will be exhausted in the foreseeable future. Combine this with the dangers and costs of global warming and rising carbon dioxide levels, and it’s clear that increased energy efficiency is an absolute must.

Energy companies must be responsible for designing updated, cleaner technology for generating energy, transporting and distributing it to consumers, and automating the controls of its end devices — all to achieve the greatest possible energy efficiency and ensure quality, safety, and reliability that enables the technology’s use on a mass scale.

Energy generation. Fossil fuel power plants are gradually being replaced by a higher number of smaller, distributed renewable energy sources, many of which are owned by private investors or commercial investors from outside the utilities industry. This shift gives consumers more choices around the source of their energy, and the options will only continue to expand.

Transportation and distribution of energy to consumers. Utility companies are enhancing the current infrastructure for transporting and distributing energy to form a fail-safe Smart Grid with optimal load balancing. With a Smart Grid, energy companies can more easily see where energy is going and influence how it is being used, while also giving consumers greater control over their own energy consumption.

The Smart Grid’s “nervous system” would be an IT network that monitors and controls the power grid. An advanced metering infrastructure (AMI) is a crucial piece of this Smart Grid technology (see Figure 1). The AMI connects Smart Meters, via concentrators, across the grid to central data hubs — known as meter data management systems. This enables bi-directional, real-time communication within the Smart Grid and high-speed communication with the utility companies’ application systems, such as SAP’s customer relationship management, billing, or enterprise asset management solutions.


Figure 1
Smart Grid technology requires connections and collaboration across all layers of the energy industry

End devices and customer installations. Many consumers’ energy-intensive devices, such as air conditioning units, are being replaced with more energy-efficient versions that can be controlled remotely by the utility provider. The provider can then use central commands that are sent via the Smart Grid and the local Smart Meter to the programmable thermostat of an individual air conditioning unit.

The Road to Energy Efficiency


The path to increased energy efficiency requires a shift in attitude for both energy consumers and providers. Many of today’s consumers only know that their electricity comes from a socket. They know little about the origins of that energy, or the many processes involved in bringing it to their home or business. And when it comes to adopting new, greener technology, the cost of such an initiative often scares customers away.

To help customers embrace a shift toward energy efficiency, the utility industry must be able to show consumers that the time and money they invest in the new technologies will be worthwhile. And although consumers certainly care about protecting the environment by helping reduce carbon emissions, the deciding factor will likely be the hard cost savings that reduced energy consumption generates. In other words, you’ll need to show customers just how these changes will save them money.

Co-Innovating Across the Industry: The Smart Grid Initiative


Enabling energy efficiency through Smart Grid technology requires an investment by energy companies and a shift in how they have traditionally done business. Cooperation and co-innovation among energy providers, energy distributors, and all those who touch the energy sales process have become more important than ever.

With this in mind, SAP — which provides software that many utilities companies currently use (see Figure 2) — is working to ensure that its applications and tools will integrate with energy infrastructures to enable the Smart Grid. SAP formed the AMI Lighthouse Council in North America — made up of companies that use SAP for Utilities for customer management, energy data management, and billing — as a forum of co-innovation for the integration of AMI systems with SAP for Utilities.


Figure 2
The tried-and-tested SAP for Utilities solution portfolio provides a broad range of functionality


The council’s main goal was to determine and define the functional enhancements required within SAP for Utilities so the solution could support Smart Grid technology. To do so, council members came up with specific, standard use cases of common business processes required for energy efficiency. Here are examples of use cases that companies looking to enable Smart Grid technology will need to perform:

  • On-demand meter read: This refers to a utility call center’s ability to read consumption data from Smart Meters online, or a consumer’s ability to access this information using a utility self-service.

  • Utility reconnects customer: This refers to energy companies’ ability to use a software transaction to reconnect the electricity or gas supply of an unoccupied premise after being notified that a customer is moving in or has paid outstanding bills.

  • Price signal: This refers to a utility company’s ability to use the AMI system to send pricing information to a location’s Smart Meter, enabling the consumer or a local energy management system to optimize electricity consumption.




Introducing the MDUS Concept


For each use case, the AMI Lighthouse Council developed a model for how SAP for Utilities would cooperate with a meter data management system. To support these use cases, the council created the ideal vision of how a meter data management system should work: the MDUS (Meter Data, Unification, Synchronization) concept. In this concept, the meter data management software acts as a gateway to the AMI systems (and all of the Smart Meters installed within them) and connects to SAP for Utilities, which acts as the cockpit for all commercial and administrative transactions related to the consumers’ use of Smart Grid technology.

Simplifying System Collaboration


A very strict, preferably nonredundant definition of responsibilities for both systems is needed to ensure that the architecture for system collaboration is kept as simple as possible. Unnecessary complexity would hinder cooperation between back-end systems and the millions of Smart Meters to which they connect. Such complexity could also result in inconsistent data, system downtime, poor performance, and high maintenance costs.

To enable simplicity, MDUS systems encompass the following areas:

Meter data: The MDUS is the system of record for consumption values, meter readings, and event values. It receives this information directly from AMI data collection systems.

Unification: The MDUS integrates with AMI systems from various manufacturers and different releases and makes the characteristics of these different systems transparent to back-end systems like SAP for Utilities.

Synchronization: The MDUS requires additional data than what the AMI system delivers, including meter and device master data, the unique point of delivery (PoD) number of each premise in a deregulated market, energy product and rate information, and status information for Smart Meters. It will obtain this data from back-end systems, such as SAP for Utilities, that act as the system of record. The MDUS will then synchronize itself and the AMI systems to which it is connected, and each AMI system will synchronize the meters it controls. The more stringently this synchronization is organized and the less data each system needs to synchronize, the lower the risk of delays, or even errors, if the synchronization fails.

Designing SAP AMI Integration for Utilities Software


After defining the use cases mentioned above, the council identified all of the functional enhancements required in SAP for Utilities to support Smart Grid technology, including electronic meter readings, efficient distribution of detailed consumption measurements to the applications that need them, automatic connections and disconnections, service changes, direct notification of local disruptions, sending text messages to customers or control signals to local end devices, and much more. The council also realized that SAP solutions’ marketing, sales, and billing functionality must support new energy products and services that encourage consumers to save energy.

These conclusions led SAP, the AMI Lighthouse Council, and SAP partners to embark on an extensive development project, the result of which is the new SAP AMI Integration for Utilities software. This software has been available since November 2008 and is based on SAP ERP, enhancement package 4, and SAP Customer Relationship Management (SAP CRM) 7.0. In addition, since our partners’ MDUS systems require further development to execute the use cases outlined above in collaboration with SAP for Utilities, each MDUS system communicates with SAP for Utilities based on services. Providing these services in SAP for Utilities makes it easier for the AMI/MDUS partners to carry out the developments needed for the integration.


Of course, partners’ AMI solutions must be able to handle consumption values transferred from the Smart Meters to MDUS as load profiles. This consumption is measured at 15-minute intervals, resulting in approximately 3,000 meter readings per month and approximately 36 billion readings per million Smart Meters per year. Storing these quantities efficiently and cost-effectively directly in the MDUS is feasible, but the high volumes of data make it infeasible for that same system to cost-effectively process the data for billing or analysis purposes. Instead, SAP for Utilities requests that the MDUS system send the process-relevant values. For the billing process, then the MDUS will send only the billing-relevant values.

SAP for Utilities uses a format specification, as if it was executing a query on a business warehouse, to tell the MDUS how to pre-aggregate the basic interval data. In the case of a time-of-use product for instance, the format specification requests the sum of the 15-minute values to be aggregated over the various time-of-use buckets. Since consumers do not constantly switch between energy products, MDUS therefore offers an excellent opportunity for optimization by using the time between two data requests -- which are usually monthly or quarterly for the billing process -- to perform the pre-aggregation for each day immediately after it receives the daily consumption values as basic interval data from the AMI data collection systems. If the MDUS then determines that the format specification in the call from SAP for Utilities deviates from the format specification in the previous call, it deletes the inapplicable pre-aggregation, and will then dynamically re-aggregate.


One of the members of the AMI Lighthouse Council, US utility company Consumers Energy, headquartered in Jackson, Michigan, provided a prototype infrastructure that contains all relevant components covering the spectrum of Smart Grid technology: Smart Meters from several manufacturers, various data communication methods, systems from various AMI and MDM manufacturers (including AMI Lighthouse Council members eMeter, Itron, and OSIsoft), and the current release of SAP for Utilities. This prototype provides an excellent framework for comprehensive test and pilot operation, in which the AMI Lighthouse Council members are involved.

Conclusion: An Energy-Efficient Future

The AMI Lighthouse Council will continue its work in the coming years. The council’s success has led the Advisory Customer Council Utilities (ACCU), the SAP for Utilities user group, to form an AMI/Smart Grids working group and even open it up to non-member SAP customers. The ACCU represents 20 international and market-leading utility companies that work with SAP to define future requirements for SAP for Utilities.

Both customer groups are very keen on cooperating with SAP and its partners to improve their solutions and prepare to take part in the Smart Grid initiative. We look forward to cooperating with customers and partners to help millions of companies and hundreds of millions of private consumers improve their long-term energy efficiency, reduce their carbon footprint, and save energy costs.

For more about SAP for Utilities, visit



Additional Resources

Klaus Heimann ( is a Senior Vice President within SAP AG’s Global Industry Solutions business unit. He is responsible for solution management in the service industries (including media, telecommunications, utilities, and waste and recycling). Between January 2002 and April 2007, Klaus headed up the Industry Business Unit (IBU) for Utilities and was responsible for the SAP for Utilities solution, SAP’s market-leading business process platform for the global utilities industry.















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