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The insideEdge (SAPinsider Vol. 10, Iss. 4)

by Bernd-Michael Rumpf | SAPinsider

October 1, 2009

Through a combination of SAP experts, methodologies, tools, and certified partners, SAP Services follows its mission: maximizing customer success. Understand how SAP Services, with nearly 20,000 professionals worldwide, delivers value at every step of the application management life cycle.

Bernd-Michael Rumpf
Member of the Executive Council
Global Head of Field Services and Support

As companies navigate today’s economic realities, their partnership with SAP Services takes on even greater urgency. We understand that customers demand immediate business value from their investments. They seek greater operational efficiencies and increased flexibility — with clearer and more transparent insight — to react to market dynamics. That’s why SAP Services is poised to deliver value through every phase of the application life cycle. Through a combination of SAP experts, methodologies, tools, and certified partners — all based on a comprehensive services portfolio — SAP Services follows its mission: maximizing customer success.

Our promise to our customers is that we’ll provide end-to-end solutions with clearly defined implementation efforts, on time and on budget, while maintaining a strong focus on lowering total cost of ownership. With nearly 20,000 professionals worldwide, and service offerings such as SAP MaxAttention and SAP Safeguarding, SAP Services delivers value at every step.

During the planning phase, SAP consultants identify which business processes you can benefit from most rapidly. The Business Transformation Consulting group identifies additional value gains by finding new cost-saving opportunities within your existing or potential IT investments, ensuring that IT is supporting your overall business strategy.

Once solutions are in place, SAP delivers services to manage, execute, and improve your business processes, helping you derive more value from your IT investment. Proven methodologies like Run SAP optimize the implementation and operation of end-to-end solutions, addressing modern businesses and the complexity of their IT systems. SAP’s integrated service delivery model speeds project completion and keeps costs down by combining the expertise of both on-site and remote consultants. And when off-the-shelf business processes don’t meet a customer’s specific needs, SAP Custom Development can create solutions to address those unique aspects of your business.

SAP Enterprise Support combines support services, tools, and methodologies for added assurance that your SAP software remains stable and operational. It extends beyond basic maintenance, supporting not just the IT infrastructure but the entire business, with continuous quality checks to proactively identify risks before they become issues. A feedback loop routes insights and ideas into the SAP development organization for ongoing product improvement.

SAP Education offers adoption and learning performance software solutions, in addition to a flexible combination of on-site and remote learning options with instruction tailored to specific solutions, roles, or programs, and complemented with a full range of SAP certifications.

I invite you to explore these service offerings in this issue of SAP Insider and learn why SAP Services is the trusted advisor to leading businesses around the world. You’ll find the following pages beneficial in helping you get the greatest value possible from your SAP investments. At SAP Services, we are dedicated to maximizing your success — and we ensure that you do so with your SAP investment.

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