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DSAG's 2010 Successes Herald a Continuous Improvement Initiative — and More — in 2011

by Prof. Dr. Karl Liebstückel | SAPinsider

January 1, 2011

Prof. Dr. Karl Liebstückel, CEO of the German-Speaking SAP User Group (DSAG), looks back at DSAG’s accomplishments in 2010 — highlighting its “Get Well” initiative, customer engagement initiative, and CIO advisory board — and looks ahead to the topics and projects that members can expect DSAG to focus on in 2011.

Q: Looking back at 2010, what were some of DSAG’s most productive initiatives?

A: Last year started off well when, in response to requests from DSAG members, SAP returned to its optional support model. We were delighted to see SAP listen to, and act on, member feedback.

We also founded the “Get Well” initiative, designed to help DSAG members better understand the functionalities available within SAP Solution Manager. The initiative includes webcasts and constructive discussions with SAP about product development and strategy.

We also enhanced our Customer Engagement Initiative, through which DSAG members and SAP customers can register topics and new functionality areas they’d like to see SAP deliver in upcoming releases and enhancement packages. Since we launched the initiative, more than 450 companies have registered over 130 topics to be integrated into the SAP product innovation life cycle.

2010 also saw strong CIO involvement in DSAG activities. We now have a CIO advisory board of seven CIOs, representing the nearly 400 CIOs who are DSAG members; they work closely with DSAG board members on key strategic topics.

Q: What new topics are you planning to address in 2011?

A: One topic, which we’ve already started discussing with SAP, is roadmaps. DSAG members would like more information about their SAP product roadmaps — for example, earlier notification about when a new release will be delivered. Our members tell us that they need this roadmap information three to five years in advance to more effectively plan their business initiatives.

We’re also working with SAP to learn its plans for protecting customers’ investments in SAP NetWeaver Business Warehouse, now that many companies are implementing SAP BusinessObjects solutions. To this end, DSAG’s special interest group for Business Intelligence and Corporate Performance Management deals with the integration of these two components.

Q: What else can members expect this year?

A: At our 2010 Annual Conference, we launched a continuous improvement initiative meant to handle members’ requests for small, simple enhancements to existing SAP functionality and user interfaces. We already have an agreement with SAP to carry out this continuous improvement process, and DSAG will be responsible for sorting and prioritizing the submitted requests. The initiative’s goal is to make the delivery of minor enhancements continuous and available quickly, independent from major release cycles.

2011 will be a year of continued growth for DSAG. We’re eager to sustain this momentum in 2011 and further enhance our partnership with SAP to provide increased value to our members.

Karl Liebstuckel

Prof. Dr. Karl Liebstückel

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