The prominence of user-friendly, intuitive consumer applications has changed the way business users want to conduct their activities at work. They are increasingly looking for enterprise software that provides the same easy and fun experience that they enjoy with consumer software. Organizations are now challenged to meet these demands so they can attract and retain skilled employees.
Enhancing the User Experience
While previous SAP user interfaces have been powerful, they may not have been quite as attractive or flexible as they could have been. Today, however, the user experience (UX) is an incredibly important quality criterion for business software. For this reason, SAP has launched a UX initiative to develop user-friendly interfaces and applications. To help SAP customers stay abreast of the new initiative, SAP, with input from DSAG, developed SAP UX Explorer, an online tool available at www.sap.com/uxexplorer that provides references to the latest content about SAP’s UX strategy and technologies.1
One of SAP’s most well-known UX developments is SAP Fiori. SAP Fiori is a collection of over 200 role-based applications that enable enhanced user productivity and personalization. SAP has researched the most commonly used functions in its software and, with SAP Fiori, has made them more accessible and easier to use.
After careful consideration — including discussing customer concerns regarding implementation, operation, and cost with DSAG — SAP announced at SAPPHIRE NOW in June 2014 that SAP Fiori and SAP Screen Personas, a solution that allows users to modify and personalize their screens without any programming, will be offered to customers within SAP licensed software.2 This allows more SAP customers to take advantage of the state-of-the-art technology, as such technical adaptations are covered by maintenance.
DSAG members are currently assessing SAP Fiori in the employee self-service area, including scenarios so they can understand specific usage scenarios, such as time recording and approval of leave requests. Once they do, they can initiate corresponding projects and provide us with useful feedback.
Asking the Right Questions
For both SAP Fiori and SAP Screen Personas, companies need to look at the technical feasibility and the associated technical footprint during the installation stage. This is where DSAG comes in. We advise our members to ask important questions, such as:
- Which technical level must my SAP system have?
- Which user-interface technologies have I been using until now?
- How can I technically determine which interfaces my users are deploying?
- How do I test new interfaces?
After answering these questions, companies can move forward with their UX strategy.
1 Learn more about SAP UX Explorer at https://experience.sap.com/post/show/78. [back]
2 For more details about SAP Screen Personas, see “Drive Productivity Through Personalization with SAP Screen Personas” by Peter Spielvogel in the April-June 2014 issue of SAPinsider (SAPinsiderOnline.com). [back]