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Harmonizing Fax and Business-Critical Processes in the Cloud

How to Simplify Your SAP Landscape Using One Platform

by Steve Smith | SAPinsider, Volume 16, Issue 2

April 1, 2015

As outdated as fax machines may seem, many organizations still rely on faxing technology for critical communication processes. However, the technology’s tendency for lapses in performance prevents any meaningful improvement of the core processes that rely on fax. Find out how you can offload faxing to the cloud and automate other business processes in an SAP environment.

 

In spite of the perception that fax technology has outlived its usefulness, many organizations still use it to carry out important communications. While mature fax technology still serves a critical purpose, it often creates challenges for IT departments and business operations as a whole.

A typical IT infrastructure may include a complex array of fax machines, fax servers, and third-party technologies that perform various functions such as desktop faxing (for sending and receiving faxes via email) and fax-forwarding (for automatically sending received faxes to a pre-programmed destination). Not only does this require significant time and money to maintain, its tendency for lapses in performance prevents any meaningful improvement of the core processes that rely on fax.

This creates problems that extend beyond IT. For business leadership, fax-related communication bottlenecks can lead to everything from diminished customer responsiveness and poor asset management to limited scalability for supporting growth.

The Cloud Fax Alternative

As business and IT leaders increase their knowledge about the shared impact of faxing, the interest in offloading IT services to cloud-based systems is growing. Cloud faxing not only allows valuable IT resources to be freed up for core projects and executive-sponsored initiatives, it offers superior levels of security, reliability, and flexibility — without additional hardware, software, or equipment installation.

For example, Esker Cloud Fax Services enables SAP customers to send documents directly out of SAP systems without modifying their infrastructure. Using secure remote function call (RFC) communication between SAP routers to automatically transmit faxes from SAP systems to Esker production facilities, Esker Cloud Fax Services features a multi-tenant server platform with SAP-certified integration to receive, process, and fax documents according to user specifications and least-cost routing. Service is available 24/7/365 with real-time status updates in the SAP application for tracking.

Cloud faxing not only allows valuable IT resources to be freed up for core projects and executive-sponsored initiatives, it offers superior levels of security, reliability, and flexibility.

Extending Cloud Benefits Beyond Fax

Replacing a fax server with a cloud service represents an even larger opportunity for organizations looking to go beyond fax and apply the benefits of cloud computing to other business processes within the order-to-cash and procure-to-pay cycles.

The cloud makes adopting a broad automation strategy a practical reality. What makes it possible is not simply the technology for streamlining a particular business process, but the larger value of the capabilities and operational benefits within the platform.

As opposed to multiple point-to-point solutions, Esker’s cloud platform combines all the necessary functionality for unified communications (without adding complexity to the existing IT infrastructure) so that organizations are able to:

  • Receive sales orders, vendor invoices, or other incoming documents
  • Send purchase orders, customer invoices, or other outgoing documents from SAP applications
  • Store documents and data inside the SAP application or other common repository
Esker’s Industry Experience

Esker is an SAP software solution and technology partner with certified integrations. Esker solutions integrate with any SAP application to streamline business processes ranging from order management and accounts receivable to purchasing and accounts payable.

With nearly 30 years of experience developing fax software and more than 200,000 software-as-a-service (SaaS) users worldwide, Esker is a pioneer in cloud services for fax and document processing, as well as a top provider of enterprise fax software solutions.

To learn more about how Esker can help your organization offload faxing to the cloud and automate other business processes in an SAP environment, visit www.esker.com.

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Steve Smith
Steve Smith

US Chief Operating Officer
Esker



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