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Maintain Peak System Performance and High Availability

Remote System Monitoring and SAP Best Practices Make it Possible

by Doug Pastrich | SAPinsider, Volume 16, Issue 1

January 1, 2015

Everyone in a business has different ideas of what the IT department’s priorities should be. When tasked with so many different ideas, monitoring system availability and performance can fall to the wayside, resulting in downtime, inefficiency, and even loss of revenue. Read this article to see how remote monitoring solutions can save your company time and money and allow IT to focus on more important objectives.


Every business has a variety of competing IT priorities, from new system implementations to processing service desk tickets. Routine tasks, such as monitoring system availability and performance or keeping systems updated, can be neglected, resulting in inefficiency, downtime, and lost revenue. Problems that could have been minor if they had been addressed in their early stages become emergencies when a system is unavailable or data is lost.

SAP publishes best practices and provides tools — such as the Computing Center Management System (CCMS) and the Run SAP Like a Factory methodology — for monitoring and maintaining your SAP landscape that are remarkably effective at keeping SAP systems highly available and performing as desired. To benefit from these practices and tools, you generally need to assign dedicated IT staff.

One large manufacturer, for example, published a case study with SAP indicating that mid-implementation of a new global SAP system, it needed to dedicate 120 full-time employees to monitoring and maintaining its existing SAP systems.1 While large and diversely skilled IT departments might be able to accommodate such an effort, it is impractical for smaller businesses to do so.

Ensure SAP Availability Cost Effectively

Rather than neglect SAP’s best practices or add IT staff, small and medium-sized businesses have the option of remote monitoring. Remote monitoring accomplishes two important goals: It reduces costs and ensures high SAP availability. Routine checks identify small issues that are resolved before they cause downtime, improving performance and efficiency while saving time and money (see Figure 1).


Figure 1 — Remote monitoring offers real-time feedback on the availability and usage of your critical SAP systems, so adjustments can be made before availability suffers or data is lost


Remote monitoring is also scalable. Your SAP landscape can grow without needing additional IT staff to monitor and maintain it, leaving your current IT staff to focus on tasks of higher value to the enterprise, such as managing user requests and addressing opportunities to improve processes.

Automate Your Remote Monitoring

1st Watch Remote Monitoring System is an affordable, 24/7, automated remote monitoring solution, backed by an “always-on” response team of Basis consultants. We’ll monitor your SAP landscape and send alerts based on thresholds you establish regarding system performance. Alerts are verified by Basis consultants, eliminating “alert storms” of non-actionable data.

Savings are immediate: 1st Watch Remote Monitoring typically saves customers 20% compared to the cost of hiring in-house staff. Learn more at

1 Andreas Krueckendorf, “Reducing Your Cost of Operations with ‘Run SAP Like a Factory’” (October 2012; [back]

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Doug Pastrich
Doug Pastrich

Founder and CEO
1st Basis Consulting

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