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Commercial Mobility Means More Than a Mobile App

How Devices Built for Business Workflows Enable True Efficiency

by Jason Morimoto

July 14, 2015

The ability for employees to access important information at their fingertips increases productivity and leads to future cost savings. Learn how to gear your mobile strategy to support specific business workflows to reach optimal efficiency.

 

For companies in industries that employ large numbers of field personnel, a mobile device’s importance is measured by how it helps redefine a business workflow.
 
Consider the healthcare industry. Roving caregivers are always on their feet, and mobility generally ends before reaching a patient’s bedside. Clinicians typically rely on workstations on wheels or stationary PCs in the corner of an examination room to access and update patient charts. Think about how healthcare professionals could improve personal care if they could share real-time information on a device tailored for that specific workflow while sitting at a patient’s bedside.
 
Another example is in law enforcement and emergency situations, where first responders often use PCs mounted to the dashboards of their vehicles. While in the vehicle, they have access to live information, but the moment they step outside, they lose access to this real-time information and must rely on radio dispatch, which could be delayed, incomplete, or inaccurate. If first responders could access that data at their fingertips in the field, they could better address emergency situations by being confident that they have real-time information.
 
The same holds true for field service personnel. While many have a device in a vehicle to perform tasks such as accessing and updating same-day service calls, there are innumerable situations that call for more mobile access. For the utility industry, this could mean a technician climbing high on a telephone pole to repair a power line, for instance. Operational checklists and step-by-step guides cannot be a bunch of papers stuffed in the pockets of these technicians.
 
These examples illustrate everyday challenges that businesses face. HP aims to change the enterprise mobility game through its introduction of commercial tablets purpose-built for specific industry verticals (see the “Purpose-Built Tablets for Your Specific Workflows” sidebar).

Purpose-Built Tablets for Your Specific Workflows

For field personnel, the ability to have all necessary information at their fingertips is imperative. To fill this need, HP has designed commercial-grade tablets tailored to specific industry verticals. Let’s look at some highlights of two such tablets.

The HP ElitePad Rugged Tablet:

  • Geared toward asset-intensive industries with up to 20 hours of battery life
  • Certified to work with SAP Work Manager, a mobile app that helps technicians inspect and repair assets in the field
  • Delivers robust security through military-grade durability and a Windows 8.1 Pro operating system
  • Has multiple ports including serial, USB 3.0, and HDMI

The HP ElitePad Healthcare Tablet:

  • Optimizes patient interactions with a built-in barcode scanner to access and properly record medical data
  • Streamlines note-taking and transcription processes
  • Has an antimicrobial treatment to protect the device and clean it easily
The Device as a Difference Maker

Workflows addressing a vertical line of business are very different than traditional office desk workflows. Deploying business applications for use in the field often requires a specialized set of applications, and often involves offline integration with backend systems such as SAP solutions.
 
At HP, we design commercial-grade tablets that are suited for large deployments with specific business workflows and industries in mind. The HP ElitePad Rugged Tablet, coupled with SAP Enterprise Asset Management (SAP EAM), for example, is geared toward asset-intensive companies. By collaborating directly with SAP, we can help ensure that demands for new functionality on the customer side are met, both in the device and in the workflow enabled by the device.
 
Certified to work with SAP Work Manager — a mobile app that helps professionals inspect and repair assets in the field — the HP ElitePad Rugged Tablet delivers with military-grade durability a Windows 8.1 Pro operating system for more robust security as well as integration with legacy applications, and additional security features including Trusted Platform Module (TPM) and full disk encryption. Service, support, and manageability concerns are mitigated with multi-year service level agreements (SLAs) that extend well beyond a large-scale deployment.

Using commercial-grade devices translates into meaningful time and cost savings through enhanced speed, accuracy, and reliability in completing a business workflow.

Improved Productivity and Efficiency

For field personnel, the use of a trusted commercial-grade tablet configured with applications designed for a specific line of business represents more than just an easier way to perform tasks. Using these devices translates into meaningful time and cost savings for an organization through enhanced speed, accuracy, and reliability in completing a business workflow.
 
Consider the field service worker whose workflow traditionally entails printing a list of the day’s service calls and supporting documentation. A dispatcher might alert that worker to changes with a phone call or an email. With a workflow-enabled device, customer accounts can be updated in real time and routes can be updated accordingly. The device can also be utilized for additional workflow-enabled tasks, such as uploading a photo of new damage to a meter, or obtaining a customer’s digital signature to acknowledge completion of a task or authorize a new work order.
 
Organizations in the healthcare industry can achieve the same types of efficiencies. The HP ElitePad Healthcare Tablet optimizes patient interactions with a built-in barcode scanner to access patient data and ensure proper recording of medical information. Everything a clinician needs is on the device, including the ability to do voice dictation — enabled through noise cancellation software — allowing note-taking and transcription to be streamlined into a single process. This saves time, reduces error, and perhaps most importantly, allows for personnel to record and access patient information at their fingertips. Physician/patient interaction is significantly improved when physicians have access to better information and can communicate it quickly and accurately to patients.
 
Carry these types of benefits to any business workflow in the field and the result is the same: unprecedented and compelling efficiency that equates to more appropriate utilization of resources, more personal interactions, quicker issue resolution, and more satisfied customers and employees.

Moving Forward with Mobility

Commercial mobility represents much more than using a consumer tablet to remotely access email. For many industry verticals, commercial mobility is about delivering the most effective way to complete a specific workflow.
 
HP enables this mobile transformation by partnering with some of the world’s leading software companies, including SAP, to deliver state-of-the-art, commercial-grade tablets that in form and function seamlessly mesh with the workflow they’re designed to improve. This is made possible by not only partnering with SAP and other software vendors, but also actively seeking input from both the application provider and the end customers who will use the devices.
 
Organizations are using mobile technology to transform how work is being done. Improving productivity with mobile-enabled business workflows leads to more efficient employees, more satisfied customers, cleaner data, real-time access to information, and improved financial results. For more information, visit www.hp.com/businessmobility.

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Jason Morimoto
Jason Morimoto

Senior Director, Business Development and Alliances
HP



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