By Bob Croce, Insider Learning Network
The number of moving parts and technical considerations within a CRM upgrade or implementation project are almost comparable to what's on the space shuttle. So, here's the presentation you've been waiting for, information that will help you navigate the unique - and complex - nature of a CRM project.
It was clear at our CRM2010 conference that most of the attendees were in Orlando with us for information either on upgrading to SAP CRM 7.0, or to kick the tires ahead of their looming implementation. So, we present this excerpt of a session from the CRM 2009 that gives practical information on both ugrades and implementations.
Hope this is helpful. To get the full version, please check it out on our multimedia site.