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CRM enhancement package and web channel notes from SAP vice president

by Scott Wallask

August 26, 2010

By Scott Wallask, Insider Learning Network

An SAP vice president told me a couple of interesting CRM tidbits yesterday regarding enhancement package 1 (EhP1) and web channel.

Volker Hildebrand, vice president of CRM product management at SAP, is helping us coordinate SAP speakers for our CRM 2011 conference, which takes place March 22-25 in Orlando, FL.

Hildebrand noted the following:

  • EhP1 for CRM, which was delayed from a July release, is now scheduled to be available to customers in either December or January. Our CRM Expert ran a good overview of what’s expected in EhP1.
  • SAP is looking into establishing a single platform for all CRM functions that deal with online aspects, such as e-commerce, online marketing, and self-service. Currently, the platform is being tabbed as web channel, although it’s possible the name could change before any official announcement.

As more details become available, we’ll post them here.

Follow Scott on Twitter @sapcrm_observer.

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