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Effective timing can amplify the success of SAP ERP HCM training

by Scott Wallask

December 8, 2010

By Scott Wallask, SAP Experts

When it comes to training employees, course content and learning style are important, but don’t forget about the timing of training exercises, too.

That’s one of the focal messages that Rob Lancaster, SAP HCM consultant at Goldcrest HR Ltd., offers readers of HR Expert in his new, two-part series on how to better prepare SAP ERP HCM training.

Part one of the series digs into how to create an effective training environment, and part two discusses seven areas of concern that can help you improve training programs.

Lancaster says that as you determine when training will occur, take the following aspects into account:

  • Total number of prospective trainees for each module
  • Availability of training rooms, trainers, and equipment
  • Maximum group size for any classroom training
  • Prerequisites for each module (e.g., an advanced payroll course requires the basic payroll course as a prerequisite)
  • Any relevant project deadlines (e.g., testing, go-live dates, and organizational restructure dates)
  • Workload peaks and troughs from the organization — teams that undertake time-critical activities such as payroll administration may be unable to attend training courses at certain times
  • Scheduled release date of any changes to SAP functionality into the training environment, either as a result of the application of SAP Notes or patches, or project configuration transports

“Although you may need to refine final details on delivery times later, it is important that project managers and staff line managers know about the planned timetable … to ensure that it is consistent with project and business-as-usual deadlines,” Lancaster writes.

From my experience, there’s often a delicate balance between project deadlines and staff education needs. It’s far too easy to push aside training because “we can get to that later,” particularly when you consider that employee job satisfaction may hinge on the ability of workers to receive important training or refresher courses.

Follow Scott on Twitter @HR_expert.

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