8 Must Read Blog Posts on Social CRM by Harish Kotadia, Ph.D.
Social CRM is a very popular term these days on Social Networking sites like Twitter and Facebook. But in spite of all the buzz surrounding the term, there’s lot of confusion as to what it means and how it can help business.
To answer some of the questions, here is a list of eight blog posts selected from among many I published over the past one year. Happy Reading!
Link to original post on my blog: hkotadia.com/archives/2505