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Outsourcing SAP Support: Considerations from first hand knowledge

by Mike Timm

June 17, 2010

The word "Outsourcing" has an emotional reaction from most people I've talked with.  Finding someone that is sitting on the fence is unusual--people are usually on one side or the other.

From the Webster's New World Dictionary, Outsourcing is to transfer (manufacturing tasks, etc.) to outside contractors, esp. in order to reduce operating costs.

Over the last 13 years of working in the SAP arena, I've worked with several companies that outsource their support.  The outsourcing and outsourcer companies have been both big and small.  My roles have been both to assist an outsourcing company with the transition from internal to external support and as an outsourcer support resource.

During these engagements, I've gained a good deal of knowledge and understanding of what does and does not work with outsourcing.

Where do I stand on outsourcing?  I'm actually on the fence.  I wasn't always on the fence--I used to be strongly against outsourcing.

Over the next several blog posts, I'll explore what I've learned and hope you find the information beneficial.

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