In this exclusive podcast, Anthony Bosco, CIO of Day & Zimmermann, explains how the use of executive dashboards in SAP helps D&Z execute its “just in time” talent strategy:
We are a services-based organization, and that means putting the right people with the right qualifications at the right place at the right price.
In order to do that, we need to attract and recruit and onboard people. In addition, we need to take our existing staff and make sure that their activities are planned.
So when you are looking to plan out that work, you have a very small time frame to deliver the right people with the right skills and qualifications and clearances at those locations. And you want to do that work in a very specific time frame: when the plant is due to come offline. When a power plant is offline, they're not generating power. They're not creating revenue.
You've heard of just-in-time inventory in manufacturing and distribution. Well, this is just-in-time talent. We bring these people on-site. When the plant comes offline, we have to execute that work properly with the right number and qualified resources so we can bring that plant back online as soon as possible.
So these dashboards give you a transparency into what type of staff we currently have working on our roles, what type of staff have worked with us in the past, and what type of staff is available to come and work.
It gives transparency up and down our organization -- from our recruiting areas, our human resources, our project management, our executive team. And we can even share that information with our customers. So it raises the level of confidence; it gives them a feeling that we are in control of what we have to do, because in many cases, they are putting their careers, their plants, their budgets at stake based on our performance.
We've been live on SAP technology for 10 years, but it was taking care of the transactional side. It really didn't get involved in the planning, analytic, collaboration side. The dashboard really started to take advantage of that integration -- whether it be recruiting, whether it be staff that's currently onboard and working in other locations, project information -- and brought all that together in order to collaborate. Because in the old days, recruiters had reports. Project managers had reports. People were working all over the country. You've got recruiting hubs in maybe one or two locations. So how are you going to share all this information? Email? Reports?
These dashboards now present all this information at the user's fingertips, and it's all instantaneous. As Bill McDermott liked to say, it's real real-time.
In the old days, it was like every project manager was focused on their own: These folks are done; I'm going to furlough them. They ultimately get back in the system. It may take days or weeks before they get back into our recruiting cycle.
Now that we can integrate both recruiting and execution in one view, you can get a feel for how the ebb and flow of resources becomes much more visible and much easier to manage in a very efficient and effective way.
For more from Anthony Bosco and full details on D&Z’s implementation, read “Real-Time Dashboards at Day & Zimmermann Get People to the Right Place at the Right Time” in insiderPROFILES.