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Making the Grade: How Bayer MaterialScience Boosted Supply Chain Performance with a User Certification Program

by Laura Casasanto

November 19, 2010

Make sure to check out Project Expert’s new case study "Making the Grade: How Bayer MaterialScience Boosted Supply Chain Performance with a User Certification Program" (subscription required). My colleague Davin Wilfrid talked to Bayer MaterialScience’s Tom Balzer about the company’s creation of a user training program to bring employee’s up to speed on BMS’s new supply chain transformation.

The company created a certification program to lead the training that required 5 steps. Step 1:

 1.      Communication and Change Management
The first step for the BMS team was to secure the support of upper management. Because the certification program is so important to the company’s change management process, it was critical that the program was backed by top executives. To secure support, the project team drew an analogy between end-user certification and certifications for machine operators at the plant level.
“We drew that analogy because this is just as critical. The functioning of the plant and the functioning in the operations in the office plac e is just as important,” says Balzer. “This was a good opportunity to raise the bar with everything that we implemented.
The program was designed to support the ground-breaking (and very well-supported) supply chain automation program the company was implementing, in which half of all customer orders are never touched by any human, from receiving the order to matching inventory to the customer to scheduling delivery.
...

Read on here.

 

- Laura, Project Expert

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