This is Part 2 in this series.
Last week I read an announcement from SAP mobility partner ClickSoftware, the company that developed the SAP Workforce Scheduling and Optimization solution, concerning their new Facebook integration. Here is an excerpt, "ClickSoftware announces tight integration between Facebook and its ClickContact self-service customer portal - helping service businesses deliver a high-value customer relationship online . . . customers can book and change service appointments directly on a service organization's Facebook page, receive reminders and notifications on the expected arrival time of the service engineer to minimize wait times - and reduce the chance that the service engineer will not find the customer at home." You can read the full press release here.
ClickSoftware's solutions also come with mobile enterprise applications that are integrated with them.
In Part 1 of this series we discussed how it is often difficult for generals, executives and managers to comprehend how new technologies are fundamentally changing the way things are done. It is hard for people to change. It is hard to see beyond one's own biases, experiences and worldviews to see a different perspective or to recognize a different reality. Yet there are always visionaries.
By integrating work order dispatch and workforce scheduling with Facebook, someone at ClickSoftware is showing vision and the ability to comprehend how new technologies can change and positively impact the enterprise and their customers. I am impressed.
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