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No whining allowed!

by Andrea Haynes, Senior Editor, SAPinsider

March 23, 2011

By Andrea Haynes, SAPexperts


Seeking input from your team on the progress on a project? Here is one takeaway on the process from Doug Whittle of Whittle Consulting Group.

It’s best to have the whole team participate in setting up ground rules for feedback on the progress of a project. That creates ownership among team members. They then will be amenable to policing discussions themselves.

However, a project director should make sure that a couple of guidelines are included. Among the “must” ground rules is the no whining rule. And no war stories either, please. They can derail the feedback process. Instead, the discussion should focus on topics that carry the project forward in a positive way. For example, you can ask questions such as what contributed to the success to date and what you could have done to prevent anything that went wrong. A helpful question is “If you had it to do all over, what would you differently?”

He was speaking at a session at the SAPinsider conference in Orlando on a strategy for quicker ROI on an SAP investment.

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