I was emailing Jarret Pazahanick from EIC Experts about an article he’s working on about options for deploying the SAP Employee Interaction Center for HR Expert?. He was talking about the Shared Service Framework which is a new product delivered with Business Suite 2010 (EHP5), which is being released in July. It addresses keys for successful shared services strategy, including automation of service delivery, effective communication, efficient service delivery, and multifunctional business, reporting, and governance.
It sounds like EHP5 is creating a lot of buzz—what do you think? If you’ve got a minute, give me your expectations for EHP5 (in the comments section below) and weigh in on the poll:
-- Margaret Hein, HR Expert