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Challenges for a Global Manager of Service Delivery

by Kevin Benedict

May 25, 2011

This morning in New York City, I spent time with a Manager of Service Delivery for a global security and alarm company.  He shared some of the challenges he faces around mobilizing his field services teams.

  • Operations in 40 countries
  • 40 different ERP instances from many different vendors
  • Need to replace a 22 year old mobile system
  • Old mainframe systems in many regions
  • Desire to integrate mobile time sheets with all the various backend systems and regional laws.
  • Questionable data quality
  • Workforce reluctant to learn new technologies

Sometimes the biggest challenges to mobility, really have little to do with enterprise mobility.  This company is developing their mobility strategy now, looking at mobility platforms and conducting small POCs with a plan to implement in a couple of years.

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services

Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
Exclusive SAP Mentor and Blogger Briefing:  Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform
The Future of Enterprise Mobility
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Redstone Arsenal's (DOD/Chugach) 3 Maintenance Challenges Solved by Mobile

******************************** ***************************** 

Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

 

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