By Dr. Berg
This fall in Las Vegas, I will be speaking at the new SAP outsourcing Conference (Nov -2-4).. Unfortunately, too many companies I work with make the decision to outsource SAP, and do not stop and think of BI separately from ECC. I strongly believe that these are two separate decisions and that there are more options for the BI systems. In this blog I discuss the criteria for outsourcing BI tools and provide a framework for deciding when it makes sense.
As companies have become more focused on IT expenditures over the last few years, some have decided to outsource parts of their transaction processing systems. As a result, many are now asking how much of their BI infrastructure they can outsource.
When organizations emba
rked on implementing ERP solutions in the last decade, many did not foresee the natural progression of their implementation. By adapting standardized processes and standardized technology, they laid the foundation for the wave of outsourcing we see today. Today the knowledge of ECC is easily available and the system is quite mature. As a result, the benefits of scale in supporting them are hard to ignore.
As an example, a company that serves multiple organizations can afford to have specialized staff for upgrades, installations, help desk, 24-hour support and disaster recovery. On the other hand, this costly infrastructure may be hard to justify for a single organization. Outsourcing has often been the logical way to realize these cost savings.
BI Vs. ECC Outsourcing
As part of the outsourcing, many companies are debating when to outsource their BI tools as well. This is a complex question that must consider the competitive advantage which a tool may provide. The company must also account for how ready the market is to support BI in an outsourcing model. The final direction should not solely be question of cost savings, but must consider the benefits and the business strategy of the company. Figure 1 shows a simplified framework how to make this decision in a practical manner
Figure 1: When to Outsource a DSS Environment*
Eliminate the BI system
Unfortunately, some custom BI tools are built on a "nice-to-know" basis. These are systems that do not measure what drives the business but are satisfying some department's wants instead of needs. In general these are often found at regional levels or in subsidiaries that are a
llowed to evolve their legacy reporting tools over time. Since these are not providing a competitive advantage and are often not required from a regulatory standpoint, they should be eliminated from the organization.
A small case for keeping these tools can be made if the industry solutions are highly standardized and, therefore, very low cost. However, these system normally also impact the focus of the organization, and benefits can be realized from removing these distractions.
Keep SAP BI In House.
Most companies aspire to build BI systems that are so good that they become a source for competitive insights that lead to an advantage in the marketplace. These tools can naturally not be bought out of the box (even though some vendors can provide the tools to build them). Normally, one can find them in critical areas of the organizations, such as lending policy groups in banks, underwriters in insurance companies and production planning groups in manufacturing companies.
It is important to note that while the processes of executing the decisions may be standardized, support for making decisions is often not. Therefore, it is increasingly important to maintain flexibility and responsiveness to the users. In addition, outsourcing these tools may lead to sharing "know-how" that can be made available to competitors. This may reduce the company's long-term market advantage. As a result of these factors, these tools are best developed and maintained in house.
Evolve the BI System
Early adaptors of BI systems may experience a period of good competitive advantages. However, as the rest of the industry adapts these standardized tools, the systems are no longer a source of competitive advantage. Instead, they have become a part of the "must-have" infrastructure. We often find this type of analytical support tool in standardized process areas such as shipping, receiving, call centers, customer interaction tr
To maintain any form of continuous competitive advantage, these systems must continue to evolve or risk becoming an industry commodity. If the tool is allowed to become a commodity, and the competitive advantage is surrendered, it will become a candidate for outsourcing. The decision to evolve the system is therefore a strategic one.
Outsource BI and BW
While IT support organizations may argue to the contrary, there are some BI tools that can be outsourced. These are systems that serve the function of monitoring the business, rather than supporting complex business decisions. We often find them in companies that have implemented industry ERP solutions that are relatively mature.
These decision support systems do not provide a competitive advantage, but are essential for good "business practices." They are often reactive in nature. As a result, they are required in the organization but not a source for future growth or a focus of new business development. In addition, the technology knowledge is available in the marketplace. With this backdrop, a company can focus on a cost-benefit analysis of the outsourcing decision and often realize substantial financial benefits of removing these BI tools from their internal infrastructure.
The Direction of BI Outsourcing
As the outsourcing wave of the transaction processing continues, there are mounting pressures to seriously examine which BI tools can be bundled into the outsourcing packages. In this environment, it is important that companies do not blindly look at cost savings, but also considers which BI tools are critical to their competitive advantage. A company that signs any deal based solely on cost savings can risk becoming a commodity business with no real ability to take advantage of future opportunities to distinguish themselves from the competition.
However, to blindly state that there are no BW/BI tools that can be outsourced is
equally shortsighted. A balanced view must be taken when deciding where to draw the line. This decision should be based on the level of maturity of the industry (as demonstrated by standardization) as well as the competitive standpoint of the company.
In short, as the pressure to reduce IT spending continues, the decision when to outsource management systems is being forced on companies. A strategic balanced approach is the only thing that makes sense.
To hear more about BI outsourcing, see me at the SAP Outsourcing conference on November 2-4, in Las Vegas.
References: * Lacity, M., Wilcox, P., and Feeny, D. The Value of Selective IT Outsourcing. Sloan Management Review, Spring 96, pp. 13-25. (note: I wrote this blog/article in 2004 at DM)