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Train your end users with simple forms

by Scott Priest, Managing Editor

November 10, 2011

Back in September I introduced you to a training article we ran in SAP Professional Journal. It showed you the value of training end users by forcing them to make mistakes in a demo system -- and showing them the results of their mistakes. The theory goes that such action would better stick with the users than training them the right way to do things and hoping they remember, but remain unaware of the full consequences of any missteps.

The author of that article, SAP trainer AbduNaser Shhub, is back with another training article, this time focusing on alternate methods of training. It's not about errors, but rather about showing you ways you can train users without having access to the SAP system. Naser shows that you can create simple forms that replica te common SAP screens, and then allow users to become familiar with these forms so they are not overwhelmed by the multitude of icons, buttons, drop-downs, and fields that often clutter SAP screens.

In the excerpt below, Naser compares and contrasts training that focuses on SAP transactions versus simple forms for three lessons: a purchase requisition (PR), request for quotation (RFQ), and purchase order (PO).

To argue the case for the new method, let’s make a comparison between an existing course that is based on SAP transactions and the new course that is based on simple forms. Table 2 shows the comparison for the three lessons (PR, RFQ, and PO). For the PR lesson, the number of screenprints is down from 15 for the existing course to only two for the new course. Although the number of steps is equivalent in both courses, the time required to complete the new course is almost half. This is mainly due to the fact that for the case of the new course, data is all assembled in one form and not scattered in different places. Similar comments can be said about the RFQ lesson. The approval steps made the whole process seem long for the case of the PO existing lesson. The time duration for the PO new course is less than half of that for the PO existing course.

Table 2 Comparison of courses

For the complete article, SPJ subscribers can go here. For more information about SAP Professional Journal, go here.

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