By Dave Hannon
More and more IT organizations are using super user programs to expedite the adoption of their new SAP technologies. But there is a right way to implement a super user program and a wrong way. And the success of your super user program might have a bigger impact on your implementation project than you think.
Recently, I spoke with Doug Whittle of Whittle Consulting to get some expert advice on creating and maintaining a successful super user program for SAP environments. You can listen to the podcast below to hear Doug provide tips on:
- How many super users you should consider in your program
- When to use your help desk as a first line of support (and when you should not)
- How to properly compensate or recognize super users for their efforts
- Why you may want to rebrand your super user program the second time around
You'll find this podcast here in our Podcast archives.
If you have questions on super user programs of your own, you are in luck. Doug is hosting a live one-hour question and answer forum here on the Insider Learning Network on Oct. 6 at 12:30 p.m. Eastern time, sponsored by the Managing SAP Projects 2011 conference.