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Bristol City Council Housing and Mobile Field Services

by Kevin Benedict

February 20, 2012

The Bristol City Council owns 28,000 homes that need to be maintained and repaired.  For those of us that own even one home, we recognize how much maintenance is required.  These homes, however, are rented and come with the added challenges involved with maintaining rentals.  In fact it takes 300 field service technicians full time to keep up with the work load. 

In order to efficiently complete all the work needed, they sought to improve productivity, document and manage worker's skills, identify the tools required, and provide optimized routing between jobs.  They also needed to figure out a way to improve scheduling to optimize productivity.  They worked with their systems integrator Capgemini to come up with a solution that would save them £2.7 million per annum in operation costs.

One of the biggest challenges was communication with 300 mobile field service technicians that were on the move and working in remote locations.  Capgemini solved this part of the puzzle by deploying ClickSoftware's enterprise mobility solution.

Councilor Anthony Negus, Cabinet Member for Housing, Property Services and Regeneration, said, "We will be able to better response to tenant needs, for example by offering  greater chic and certainty about appointment times, and by making sure that the majority of jobs are successfully competed on a first home visit.

Today, the field services industry is experiencing some incredible advances in business strategies that are made possible through mobile technologies.  I have written a number of articles on this subject that you may find useful:


Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
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Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

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