SAP CRM 7.0 Ehp 1 has been available to everyone for a bit more than half a year now. And for those of you on the fence about when and how to implement it, I have two New Year’s presents to help you with your decisions.
The first is a podcast with CRM Expert’s very own advisor and author Christian Matz, Managing Director at ecenta America and longtime CRM solution architect. In the podcast, Christian shares his experiences implementing the enhancement package, and the reasons why companies chose to upgrade. Christian had a particularly interesting thought for companies with heavily customized sales processes:
“What I’ve seen with some customers, especially in the areas around sales, is that a number of them have been holding off with CRM implementations because their processes in Sales and Distribution were so complex that they said there’s no way that we can replicate them into CRM, especially with regards to pricing rules or certain user access [rules] that have been implemented. I think especially for those customers it’s now very attractive that SAP has enabled the functionality called ERP Sales Order in CRM, and this functionality basically allows users to create ERP sales orders from within the CRM UI.
So you get the nice, fleshy UI, and at the same time you can create orders directly in ERP using the same functionality, using the same user access that you alread
y have in place and also using the same pricing rules.”
To top it off, Christian will be here on ILN on Tuesday, January 17th from 1-2 pm EST to answer all of your questions about Ehp 1 implementations. Registration for this live Q&A is free, and you’ll get a bonus CRM Expert article in the bargain. You can register for the Q&A here.