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Case Studies

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Sloan Valve Opens Floodgate to Improved Customer Experience

by Ken Murphy, Editorial Director | June 29, 2017

As producers of motion-sensing restroom appliances and other commercial plumbing products, Sloan Valve makes life more efficient for people who visit restrooms in restaurants, airports, and other public spaces. But its own sales processes needed an improvement in efficiency. Salespeople... MORE »»

Nature’s Way Reenergizes and Empowers Sales and Service to Better Serve Customers

by Ken Murphy, Editorial Director | June 14, 2017

When Nature’s Way, a global multi-branded marketer, developer, and manufacturer of premium dietary supplements and homeopathics, realized that it had outgrown its homegrown customer relationship management application, it began the search for a solution befitting a best-in-class global consumer packaged... MORE »»

Cintas Finds a Fresh Approach in the Cloud

by Ken Murphy, Editorial Director | April 7, 2017

Learn how Cintas -- the facilities services and uniform company that services nearly one million customers throughout North America -- consolidated its segmented landscape onto SAP ERP in a private managed cloud and implemented SAP Hybris Commerce and SAP Hybris... MORE »»

Microbattery Powers Up a New Customer-Facing Storefront

by Ken Murphy, Editorial Director | March 31, 2017

Online shopping has become the new normal – and it’s an important way for small businesses to make their products available to potential customers. But the technology supporting ecommerce is not always easy for a small business to run. This... MORE »»

Sealed Air Packages an Improved Customer Experience

by Ken Murphy, Editorial Director | March 16, 2017

As producers of packaging materials, Sealed Air – the inventors of Bubble Wrap – helps organizations deliver products to their customers. Recently, Sealed Air has been focusing much of its energy on delivering better service to its own customers, embarking... MORE »»

Foodstuffs Turns the Art of Grocery into a Science

by Lauren Bonneau, Senior Editor, SAPinsider | April 5, 2016

Find out how Foodstuffs North Island is turning the art of grocery retailing into a science in a post-merger landscape with an SAP reimplementation and working with BackOffice Associates on a national data alignment project. See how the business is... MORE »»

GRAY Gallery Runs Live with SAP Anywhere

by Lauren Bonneau, Senior Editor, SAPinsider | April 5, 2016

GRAY Gallery customers expect personalized attention and immediacy whether they visit the brick-and-mortar gallery in Hollywood, California, or shop for high-end art, jewelry, and craft products online. This article takes you inside the doors of the renowned gallery, looking at... MORE »»

Generations-Old Company with a Modern Twist on Sales

by Natalie Miller, Contributing Writer | January 6, 2016

The local sales team at global bitters and rum manufacturer, Angostura Limited, wanted to spend less time on the manual, paper-based process for fulfilling orders out in the field and on the road – writing out orders and traveling back... MORE »»

Reliant Powers Up Business Process Testing

by Ken Murphy, Editorial Director | September 22, 2014

Learn how Reliant Energy uncovered significant time and cost savings through an implementation of Worksoft Certify. By leveraging Worksoft to create a scalable testing automation capability and a repository of re-usable scripts, Reliant has vastly diminished the resources required by... MORE »»

Lenovo Standardizes Pricing Practices and Increases Market Responsiveness

by Ken Murphy, Editorial Director | January 1, 2014

This article explores Lenovo's implementation of SAP Price and Margin Management to enable the computer maker's configure-to-order (CTO) shopping cart functionality. Additionally, with the SAP solution as the source of truth for pricing master data, Lenovo set out to achieve... MORE »»