Choosing the right ERP implementation service provider can be one of the most important, yet sometimes overlooked, decisions a business will make in ERP implementation project. In this exclusive insiderPROFILES podcast, Gartner researcher Susan Tan discusses a report she recently authored, How to Partner With ERP Implementation Service Providers for Program Success.
Tan, research director for Consulting and Integration Services team at Gartner, outlines the specific steps to take in choosing a provider and how to make sure the relationship is mutually agreeable. She also details considerations that are often overlooked, such as determining the scope of an ERP project, identifying the specific skill sets needed, and how to sustain the program beyond the all-important go-live. Finally, Tan explores the “Four E” approach to problem solving.
insiderPROFILES also spoke with Tan in 2011 after she co-authored a report that analyzed 21 different SAP ERP implementation service providers. In that question and answer session, Tan also touches upon some of the important steps to take to manage the provider relationship.