Successfully managing IT solutions consisting of increasingly complex business applications requires a well-structured organization. One of the most critical requirements for supporting a complex IT landscape in a networked world is excellent end-to-end solution orchestration. This article discusses how companies can achieve this by establishing an Advanced Customer Center of Expertise and how to take it to the next level.
“Prepare Your IT Organization for the Future: Establish an Advanced Customer COE for Continuous Improvement and Innovation” by Dr. Wolfgang Schatz is now available at http://sapinsider.wispubs.com/Article/Prepare-Your-IT-Organization-for-the-Future/6622. The article can also be found on page 52 of the July-September 2012 issue of SAPinsider, both in print and via the SAPinsider mobile app for Apple and Android platforms.
About the author
Dr. Wolfgang Schatz is the Global Program Owner for the Advanced Customer COE topic at SAP. He has 14 years of experience in maintenance and support and has held a variety of positions in SAP Active Global Support.
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