In this Q&A, Michael Rieder, Global Head of SAP Enterprise Support and Senior Vice President of SAP Active Global Support for EMEA, answers questions regarding his specific responsibilities in his dual role at SAP, challenges customers struggle with today, and why SAP Enterprise Support is much more than just a problem-fixer.
“SAP Support Does Much More Than Fix Problems” with Michael Rieder is now available at http://insiderprofiles.wispubs.com/article.aspx?iArticleId=6446. The article can also be found on page 55 of the April-June 2012 issue of insiderPROFILES, both in print and via the insiderPROFILES mobile app for Apple and Android platforms.
From the publisher of SAPinsider, insiderPROFILES magazine offers detailed profiles of today’s most influential business and IT leaders — their strategies, best practices, and how they leverage SAP, SAP BusinessObjects, and SAP NetWeaver solutions to achieve their objectives. For more information, and to activate your free subscription, visit http://insiderprofiles.wispubs.com/. insiderPROFILES is published by WIS Publishing.
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Lucy B. Swedberg
Senior Director, Editorial and Partner Programs
WIS Publishing, publisher of SAPinsider