Dedham, Massachusetts, March 31, 2016 – SAPinsider announced today that sessions are posted for CRM 2016, taking place June 22-24 at the Austria Center Vienna.
Charlotte Christy, CRM 2016 Conference Producer, is excited about this year’s event, saying, “Attendees will gain in-depth insight into SAP’s strategy and roadmap for SAP® CRM. They will see first-hand the latest innovations of the SAP Hybris® customer engagement platform and how successful companies are leveraging SAP solutions in the cloud or on premise to drive their digital transformation and better engage with customers. We also have an exciting lineup of case studies this year, including Vestas, Bentley Systems, and more.”
Topics covered at CRM 2016 include:
Roadmaps, business cases, and guides to plan for the future of customer engagement
Case studies and strategies to boost sales performance and drive your pipeline
Best practices and solution deep dives to derive greater insight into your customers
- Customer Service
In-depth examinations, lessons learned, and integration points to foster customer loyalty
- Web and e-commerce
Customer stories, expert considerations, and technical how-to to deliver greater customer engagement
- Technical infrastructure, data management, and integration
Tips and techniques for your upgrades, migrations, and data and landscape administration
- CRM project management
Decision points and implementation strategies to ensure your CRM initiatives are on-time and on-target
CRM 2016 is an annual collaboration of SAP and SAPinsider and is premier event for SAP sales, marketing, e-commerce, service, and interaction center management. This year’s program is co-located with Logistics & SCM, PLM, Manufacturing, and Procurement 2016 and packed with various hand-picked sessions, live product demos, and interactive forums focused squarely on SAP CRM solutions.
For more information and to register, please visit www.crm2016.com/Vienna.
Executive Vice President, Marketing
WIS, publisher of SAPinsider
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