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Live from SAPinsider Studio: JJ Keller & Associates on ProcessWeaver Implementation

April 28, 2015

Julaine Zuelzke of JJ Keller & Associates and Kumar Vidadala of ProcessWeaver, Inc., visit with SAPinsider Studio during CRM2015 in Las Vegas to discuss why today's customer relationship management (CRM) initiatives must include more proactive communications with customers. Topics of this discussion include:

  • Drivers for JJ Keller's October, 2014, implementation of ProcessWeaver software
  • The importance of end-to-end CRM process integration and real-time visibility
  • ProcessWeaver's integration into SAP ERP CRM and how this can improve customer touchpoints

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