How to provide an exceptional customer experience with SAP S/4HANA

Sponsored by IBM

Date: Tuesday, March 22, 2016

Time: Noon EDT/ 9:00 am PDT

Duration: 60 minutes (including Q&A)


Mark Dudgeon
SAP Global CTO,

Sven Denecken
SVP Product Management and Co-Innovation S/4HANA

Gagan Reen
Associate Partner - Lab for SAP Solutions Leader

With markets decided by the slimmest of margins, the customer experience can make all the difference. Providing exceptional customer experiences is about more than just a shift in technology, however — it is about remaking your processes and ensuring greater support for your customers, suppliers, and workforce. Achieving this goal requires a digital reinvention, and for SAP customers, SAP S/4HANA is at the core of this undertaking.

Migrating to SAP S/4HANA requires thoughtful consideration of your current state while enabling new analytics functions for structured and unstructured data. Attend this webinar to learn how to take this step with a cloud-based approach that integrates key data and advanced analytics, enables speed and agility, and adds a new level of real-time insight into your enterprise.

You will learn how to:

  • Demystify the concept of “digital reinvention” and understand the forces that are driving it
  • Increase customer value by learning how to approach a digital reinvention
  • Understand how cognitive solutions add a new level of insight into your enterprise
  • Minimize risk by avoiding common pitfalls
  • Leverage SAP S/4HANA and cognitive solutions together by viewing a real-time demo

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