Managing Change When Deploying a New User Experience

Sponsored by SAP

Date: Thursday, October 13, 2016

Time: 12:00 pm ET/ 9:00 am PT

Duration: 60 minutes (including Q&A)


Vanessa Thompson
Research VP,
IDC Communities & Collaboration

Maricel Cabahug
SVP Global Head of Design,
UX and Fiori Product Management, SAP

Moderator: Katie Moser
Senior Director of Product Marketing,
UX and Fiori Product Management, SAP

Change is a constant in business and life, and it always presents challenges and opportunities. This is certainly true of a digital transformation journey which is marked by changing expectations of customers, employees, partners, and suppliers and their universal requirement for new user experiences (UX). This webinar examines how culture plays a key role in managing change as well as expectations. Learn how to identify the barriers of changing UX, the effort of retraining users on new business processes, and the potential growth in the types of users and devices.

Hear from industry experts, including IDC and SAP, as they explore how design and user experience drives change management for the modern business. By joining this webinar, you will learn about some of the key benefits for evolving your UX, including specific tips for how to:

  • Increase user satisfaction
  • Improve productivity
  • Reduce training costs

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