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Case Study: Lessons from Bona to Optimize Your Service Center with SAP Cloud for Service and SAP ERP Integration

May 6, 2016

At CRM 2016 in Las Vegas, Todd Schutte of Bona presented a session on “Lessons from Bona to optimize your service center with SAP Cloud for Service and SAP ERP integration”.

Hear how Bona leverages SAP Cloud for Service with SAP ERP via SAP HANA Cloud Integration to optimize service center operations and claims processing. Learn how creating follow-up SAP ECC quotes from service tickets, running integrated marketing and service campaigns, and a self-support portal helps Bona delight customers and partners in a digital era. Attend to learn:

• Expert strategies for synchronizing SAP Cloud for Customer and SAP ECC with SAP HANA Cloud Integration to drive service center and claim processing efficiency

• Best practices for extending the power of SAP Cloud for Service with back-end SAP ERP integration

• Insight into the benefits of a digital customer self-support portal powered by SAP Cloud for Service

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