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White Paper


Aligning People, Process and Technology

A customer experience action plan for SAP S/4HANA users

August 23, 2019

This white paper is hosted by SAPinsider and sponsored by Esker.

Today’s digital age has given rise to a new kind of cutomer with far different expectations. To keep up with these new demands, customer service needs to reinvent itself and take on a more strategic role. However, chaotic manual processes for dealing with order processing are a roadblock, leading to employee and customer dissatisfaction. Here’s the good news for SAP customers: By aligning people, processes, and technology with automated order processing, you can not only meet these new expectations, but also exceed them by providing a more personalized and proactive customer experience. 

Read this white paper to see how order processing automation helped a medical device company decrease order entry time from seven minutes to 58 seconds, and at the same time increased employee satisfaction. You will learn how to:

  • Create a more engaged, empowered staff 
  • Eliminate low-value tasks such as data entry
  • Provide 100 percent visibility into every order processed
  • Simplify IT complexity through standardization
  • Improve your customers’ experience

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