Research Brief


PanAust Saves 500+ People Hours/Week with Digital Supply Chain Apps

SAP users across supply chain operations leverage SAP Fiori to track goods and parts

by Pierce Owen, VP, Research, SAPinsider

January 28, 2020


This research brief examines how PanAust Limited extended its SAP Business Suite on SAP HANA capabilities with SAP Fiori apps. SAPinsider recently interviewed Supply and Logistics Business Process Leader, Cindy Redwood, and Group Information Systems Manager, Steven Ivanovski, at PanAust.

PanAust selected and implemented SAP Business Suite on SAP HANA in 2012 with SAP Fiori to support the development of business applications, the first of such an implementation in Australia.

However, even after implementing SAP Business Suite on SAP HANA, the internal logistics team were not in the initial project scope and heavily relied on emails and spreadsheets to run the department. “We did not have an integrated system landscape for general freight and logistics,” shared Redwood.

PanAust’s IT team responded to these problems by holding functional workshops with each group, including all the logistics, warehouse, and supply chain teams. “This spawned a bunch of projects from materials resource planning (MRP) exception reporting and purchase order (PO) confirmations to track and trace and manifesting, all of which we put into a three-year program,” said Redwood.

Previously, the Expediting and Logistics teams received hundreds of queries each month. Now the maintenance professionals answer their own questions and can find their parts themselves. PanAust's SAP Fiori application — the "Where’s My Stuff?" application — empowers the Operations in Laos to search for the status of goods throughout the supply chain and find the expected date of arrival. It has reduced the email queries by 3,000+ per week and has saved 500 person-hours per week. Improved efficiencies in the goods receipt process have saved an additional 27 person-hours per week.

“This gave us warm fuzzy feelings as IT professionals because we could see the engagement and impact of our work,” concluded Redwood.

PanAust has estimated that the SAP Fiori apps have resulted in 2,800 repurposed person-days per year and has significantly reduced stock-outs since executing its three-year plan from the original workshop.

The full research brief explains how PanAust improved relationships between IT, operations, and 3PLs.

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