Expand +

White Paper


Transform Customer Service and Operations Through Order Automation

March 19, 2019

This white paper is hosted by SAPinsider and sponsored by Esker. 

Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment.

APQC has found a distinct competitive advantage among organizations with automated order management systems. Download this report, for an in-depth exploration on automation’s impact on customer service, including its ability to:

  • Improve first-time data accuracy & on-time delivery rates
  • Provide instant access to KPIs to drive better service
  • Free up CSRs to focus on customer-centric activities
  • Lower sales order management costs

Enter your business email to view this white paper:


By clicking the “Submit” button, you agree to SAPinsider’s Privacy Policy and the transfer and processing of your contact information in the United States, and that your contact information will be shared with the content’s sponsor, who may reach out to you about their services. SAPinsider may also contact you with relevant content and promotions. You may unsubscribe at any time.

An email has been sent to:

More from SAPinsider


Please log in to post a comment.

No comments have been submitted on this article. Be the first to comment!