by Steffen Scholz and David Eastlund | 08/24/2017
The digital economy is changing the way companies do business, including how they manage billing, which is a critical point of contact between an organization and its customers. A smooth invoicing process paves the way to prompt payment and a satisfied customer. If something goes wrong, however, organizations risk a costly cycle of phone calls, emails, complaints, and potentially lost revenue due to customer dissatisfaction. Learn how to minimize this risk by using SAP Operational Process Intelligence — an SAP HANA-based solution that delivers real-time insight into processes across your landscape — to monitor and optimize your end-to-end SAP Hybris Billing process.
by Christian Loos and Thomas Volmering | 04/24/2017
Many organizations are still operating with workflows and processes that were developed around 20th century business models and technologies — models and technologies that are no longer adequate in a digital reality. To support the process and workflow needs of digital businesses both on premise and in the cloud, SAP offers three main workflow engines: SAP Business Workflow, SAP Process Orchestration, and SAP Cloud Platform Workflow. Learn how these tools can help you streamline and optimize your workflows to provide a solid foundation for becoming a digital business.
by Dr. Harsh Jegadeesan and Holger Bruchelt | 01/31/2017
Digital enterprises enjoy a variety of advantages, including sophisticated customer experiences and seamless supplier collaboration. Fortunately, any organization can realize these benefits — all you need are effective applications that enable digital interactions. These digital interactions are made possible by open application programming interfaces (APIs), which are the building blocks of innovative applications in the digital age. This article examines two tools provided by SAP for managing and using APIs — SAP HANA Cloud Platform, API management and SAP API Business Hub — and how best to use them.
by Peter McNulty and Stephan Schluchter | 10/10/2016
Effective business processes are the key to efficiency and productivity. That’s why it’s vital that organizations have a means of taking a deep, analytic look at their process performance. But occasional deep insights sometimes aren’t enough — to identify and solve problems quickly, you also need visibility into the daily operations of processes across your landscape, and the ability to turn that information into instant action. Learn how SAP Operational Process Intelligence provides the real-time, actionable insight you need to respond to opportunities and threats before you miss them.
by Peter McNulty and Stephan Schluchter | 08/04/2016
Business processes are at the core of any organization’s performance, and their efficiency is vital. Unfortunately, ensuring business process efficiency is easier said than done. Manual interventions, bottlenecks, and other issues can affect business process performance in harmful ways that are often difficult to detect. In this article, discover how the analytical discipline of process mining can reveal insights into business process performance, and how SAP Processing Mining by Celonis can help you eradicate your organization’s process inefficiencies.
by Matthias Heiler | 01/14/2016
In a climate of continuous change, organizations need to ensure that their business processes are not only executing optimally, but that they can adapt at a moment’s notice to take advantage of opportunities and meet unique requirements. This article introduces a new concept — process-driven architecture (PDA) — that enables you to build sophisticated business processes that are efficient and agile enough to meet modern business needs.
by Harald Nehring and Christoph Liebig | 10/08/2015
The growing use of cloud technologies and the Internet of Things (IoT) is creating integration challenges for many companies. This article takes a close look at four integration scenarios, including how to access backend systems from cloud applications, how to securely manage digital assets, and integrating connectivity into the business process.
by Laurie Barker | 04/02/2015
As technology landscapes increase in complexity, it is more important than ever to be able to access accurate information about their information architectures. Read about how SAP PowerDesigner enables organizations to visually represent their current information and system architectures, as well as design changes to them.
by Pascal Gilbert | 04/01/2014
Microsoft products are among the most used desktop applications within organizations, many of which also rely on SAP software for their mission-critical business processes. A lack of connectivity between back-end SAP systems and front-end Microsoft applications, however, forces employees to constantly switch among applications to complete daily tasks, slowing productivity and agility. This article provides an overview of three solutions — SAP NetWeaver Gateway productivity accelerator for Microsoft, SAP BusinessObjects BI Universe Connectivity for Microsoft Excel, and Duet Enterprise for Microsoft SharePoint and SAP — that address this disconnect by enabling business users to utilize SAP data and processes in a variety of Microsoft environments, quickly, securely, and without disruption.
by Peter McNulty and Dr. Harsh Jegadeesan | 01/01/2014
End-to-end business processes that deliver value to customers share all the defining properties of big data, such as volume, variety, velocity, and veracity. These end-to-end business processes help provide context, a value-driver for organizations that can leverage this contextualized data. This article takes an in-depth look at SAP Operational Process Intelligence built on SAP HANA, which acts as a decision support system for line-of-business users by providing them with end-to-end process visibility, insights on phases and milestones of the big process, and real-time metrics and KPIs. The leading artifact in SAP Operational Process Intelligence is the business scenario, which represents the end-to-end business process value chain.