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SAP Endorses Verint’s Impact 360 WFO Software |
Verint Systems Inc., a workforce optimization (WFO) software vendor, announced that its Impact 360 WFO software from Verint Witness Actionable Solutions is now an SAP-endorsed business solution. Impact 360 comprises quality monitoring and recording, workforce management, performance management, and eLearning software for customer contact centers in global organizations. When used in combination with SAP Customer Relationship Management (SAP CRM), Impact 360 is designed to help companies enhance customer experiences, uncover business trends, and improve customer retention. |
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Oco Launches Customer & Sales Management Analytics Solution |
Oco, Inc., a provider of software-as-a-service (SaaS)-based business analytics solutions (including an on-demand BI solution offered through its partnership with the SAP BusinessObjects division of SAP), launched the Oco Customer & Sales Management Analytics solution. By integrating financial, operational, and customer satisfaction data into a single data warehouse, the new solution is designed to provide companies with a 360-degree view of their customers. The solution offers tools — including interactive scorecards, what-if dashboards, and multi-dimensional reports — to visualize and interact with data. |
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IntelliCorp and smartShift Partner to Streamline Custom Code Conversions |
IntelliCorp Inc., a provider of application lifecycle management (ALM), business process management (BPM), and data management software for SAP customers, announced its partnership with smartShift, a provider of solutions for modernizing complex IT systems. The combination of IntelliCorp’s LiveCompare, LiveModel, and DataWorks products with smartShift’s solution that automates ABAP custom code remediation is intended to help SAP customers accelerate ALM projects, optimize resources, and reduce costs by automating over 90% of ABAP custom code remediation during upgrade and Unicode projects. |